Customer Reviews for Clover Basin Self Storage
(U-Haul Neighborhood Dealer)

167 reviews

3002 Nelson Rd   Longmont, CO 80503

(303) 532-4520

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(303) 532-4520

3002 Nelson Rd
Longmont, CO 80503

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tamsan V. 
Rating:
5.0

Customer did not leave a comment.

Andrius U. 
Rating:
5.0

Customer did not leave a comment.

Keren L. 
Rating:
1.0

I HAD A HORRIBLE EXPERIENCE YESTERDAY. i went to Uhaul North Broadway yesterday to pick my truck up.I was told that my reservation was changed to some other location in Longmont which was an additional 14-mile one-way trip. The town was very far and remote.I had to drive up the uhaul from Longmont to my new moving place . Not only I was charged an additional price for all the miles and i had to refuel the gas for the same. First of all my reservation was changed without my authorization no one had the right to do that.i would request you to look at my case immediately and reimburse the additional mile of 28 which was charged unnecessarily.

Sumukh L. 
Rating:
3.0

I had issues with the equipment. I rented a 5x9 trailer and found out it was not quite 5 feet wide. it was only 4 feet. So it didn't work at all.

DAVID A. 
Rating:
4.0

Customer did not leave a comment.

jack A. 
Rating:
5.0

Customer did not leave a comment.

brooks R. 
Rating:
5.0

Customer did not leave a comment.

Dave M. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
4.0

Customer did not leave a comment.

Blayde M. 
Rating:
5.0

Very well maintained vehicle and customer service was great!

MANUEL F. 
Rating:
5.0

Great experience ...

RICHARD JAMES C. 
Rating:
4.0

I was pleasantly surprised by my uhaul experience....the 17' truck I used had roughly 129,000 miles on it but it performed well and I made a 380 mile round trip flawlessly....I appreciate that the truck was apparently maintained regularly

RONALD K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD JAMES C. 
Rating:
5.0

Outstanding mission 😊

John A. 
Rating:
5.0

Customer did not leave a comment.

HAROLD SEVERIN S. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

This is the best U-haul location I've ever used, and I've rented many different types/sizes of trucks and vans from U-haul over the course of many, many years. The staff here are knowledgeable and friendly, and really go above and beyond to help you have the best experience that you can. There are many U-haul locations in Longmont but this is my go-to spot.

James S. 
Rating:
1.0

Poor experience overall: I was billed $25 for an unapproved charge for cleaning, which was NOT required ( swept and even wet-mopped the truck before returning). , & also for gasoline, - despite putting gas into the tank EXCEEDING the fill level when rented. No one was on duty during "Posted" business hours at the time of return, so there was no opportunity to review and confirm that the truck was returned in acceptable condition. This charge was posted well after the point of return, and no bill or receipt sent to me, with no opportunity to dispute these bogus fees. I called the local U Haul merchant- Clover Basin Self Storage, and although being the ones that authorized the entirely bogus charges, they declined to help, saying I would have to call the national U-Haul line at a number they gave me: 1 800 Go U Haul. Calling that number: after a 30 minute wait was told I needed to talk to customer service at a different number. After another 20 minute wait, was then told that U-Haul's computers were down NATIONALLY and they can't help!! Nearly an hour wasted seeking restitution. A TOTAL RUN-AROUND!!!

MICHAEL S. 
Rating:
1.0

I was charged for gas despite bringing it back exactly as it left and was told it was my fault. I have pictures of both before and after. Lance was rude and combative over the phone trying to resolve this issue, stating that "he was not U-haul". on top of all that, the trucks are very poorly maintained - the truck I got was unpredictable when driving, smelled like there were some dead mice inside and had clearly not been cleaned in a while. Terrible customer service to boot. Lance should not be allowed to run a U-haul, he is defacing the brand.

HENRY H. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
4.0

Wash the bugs off of the windshield before renting truck out.

Carl H. 
Rating:
5.0

Customer did not leave a comment.

MARC C. 
Rating:
5.0

Customer did not leave a comment.

CARMEN V. 
Rating:
5.0

Let the customer know that additional verifications are necessary. This took me by surprise and added 20 minutes to my checkout. Not happy! The truck and the facility were, however, excellent.

Larry W. 
Rating:
5.0

The service was great!

MANUEL F. 
Rating:
1.0

You overcharged me by adding dollies that I didn't receive and then made it a huge hassle to try and get my money back. I had to wait an hour on the phone and now things are up in the air while Uhaul goes through a unnecessarily complicated claim process to give me back the overcharge. I am not impressed and will certainly not speak favorably about uhaul to others:(. 720-376-3449. Call me if you want to make up for this bad experience

BRYAN C. 
Rating:
5.0

Customer service was perfect. Informative, direct, quickly executed with my needs in mind. The guys I delt with were understanding that I was in need of a work truck that could pull my equipment with my own trailer that day and executed my rental and return as easy as as it gets. I did some of the check in on line. Highly recommend that. My experience: Stop pick up and sign... Check vehicle. Drive away. Do my thing for 100 miles at 70 cents a mile. Show up the next day for return........... Yep, that's it.

Keith K. 
Rating:
4.0

electronic check in was not easy. lot's of steps. finally got through it then had to wait 30 MIN until we were approved and could get our key code! whole process took 45min. other than that, it was fine. Truck was great.

Bernard E. 
Rating:
5.0

Customer did not leave a comment.

Samantha L. 
Rating:
4.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

christian S. 
Rating:
1.0

I booked my rental on 2/28/21 for 5/13/21. The day I was going to pick it up, Uhaul said they actually rented the truck I need to someone else. The next closest truck was 50 miles away so they scheduled me to pick it up, but failed to mention they also doubled my price for the reservation since it changed. Making me pay the price for your inability to schedule correctly is poor business. I recommend inconveniencing a loved one to help you move before ever using this company.

GAGE A. 
Rating:
5.0

Your 24/7 checkin does not work. I still needed to get help from the front desk

Lindsay A. 
Rating:
5.0

Customer did not leave a comment.

DEBRA K. 
Rating:
5.0

Customer did not leave a comment.

MARK E. 
Rating:
1.0

Terrible service. Inaccurate pick up time. He was pushing for insurance even though I denied and automatically added insurance protection. I picked up at 10 am and he wanted a return by 9:30am. I wanted to return a day earlier but he didn't allow me. It seems like he just doesn't want me to give refund for a day.

Vishrut S. 
Rating:
5.0

it had good lighting for dropping off late at night, which is helpful

Toby E. 
Rating:
1.0

Please make sure you tell your next customer about the $20 convenience fee, if you return equipment after hours. Not mentioning that alone, even after a conversation about after hours returns, is underhanded. Especially, when you do go over other upcharges, such as insurance.

Vinod V. 
Rating:
5.0

Customer did not leave a comment.

DMITRIY A. 
Rating:
5.0

Easy pick up/check in online and easy after hours drop off!

Naomi V. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
5.0

Professional, friendly service. Also, office was immaculately clean and welcoming. Very pleasant experience.

John D. 
Rating:
5.0

Excellent service - thanks!

Craig J. 
Rating:
5.0

Courteous accommodating and convenient

Danielle S. 
Rating:
5.0

Customer did not leave a comment.

DAVID E. 
Rating:
5.0

Everything was great!!!

Danielle S. 
Rating:
5.0

Customer did not leave a comment.

Julie R. 
Rating:
5.0

The Asst. Mngr., Christian, was very nice and helpful, as well as understanding of my time crunch and frustration with attempts to use the Nelson Road (had moved in last two weeks, unknown to me or anyone at Uhaul it seems) and Eagles Nest locations.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Amy G. 
Rating:
5.0

clean the vans out before the next person uses it.

Calvin F. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
2.0

I dispute fuel and after hours charge as the gas was a little more than expected and I sent location from my device. The truck was not even due until the next day. Last time I rented I was charged a cleaning fee that shouldn't have happened either.

Wynell W. 
Rating:
1.0

After hours drop off fee for a car trailer are you kidding me!? I dropped it off early two days prior to due date because the location didn't open until noon. Was it hard to move the train into you gated yard!!! I have dropped off other equipment at different location when they weren't open and never rcvd a charge - this was not stated clearly in anything I saw that there would be a charge for dropping off early.

Chris F. 
Rating:
5.0

3 empty water bottles and ash in the ashtray the cup holders had grime too.

Ethan D. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL B. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Renting the U-Haul truck was so easy, and I was able to get it with little notice. Eric was enjoyable to work with setting up the rental. For me personally, the location for pick up was perfect.

LORRAINE H. 
Rating:
5.0

Eric at Longmont U-Haul was GREAT! I was concerned that although I had requested a 5x8 trailer that it would not be available. He kept me informed - actually returned my calls and modified my reservations to help me with my move. Great help when I arrived with testing and hook up. Highly recommended. My only concern was that what I needed would not be available but it worked out well.

Stephen H. 
Rating:
5.0

Great service picking up!

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
4.0

Customer did not leave a comment.

Amy L. 
Rating:
3.0

truck was filthy at pickup

Dennis M. 
Rating:
3.0

The door was locked during business hours and I was not able to be helped until the one person working returned from somewhere in the lot of storage spaces. There was no sign indicating that anyone would be back and I waited for over 10 minutes before I was able to get inside to get the keys for my reserved Uhaul. The person was rude and said that they could not help me with my reservation despite me having clearly communicated my reservation information. They expressed they did not have my reservation, then when they found it, reported that I had already checked out a vehicle, which was false. When I told them (again) the number of the truck on my reservation, which was outside and I needed keys for, they again said they couldn't give me keys for a checked out vehicle. I then showed the person my phone which showed that my instruction was to get the keys from this person, they then again stated they couldn't help, saying they didn't have the truck I was referring to. They then started reading the truck numbers off of all of the keys, and when they said the number of my truck, I expressed that is the one that matches my reservation and they gave me the keys. It was all so rude and this person was clearly not comfortable with the practices of the mobile check in.

Gabriella D. 
Rating:
3.0

Even though I arrived during posted business hours, the door was locked and no one answered the phone. An employee did return and open the door before I left the premises. The parking lot does not have room for trucks 20' or longer.

SETH T. 
Rating:
5.0

I was told I would get $25 credit if the gas tank was higher than 1/8... When I returned the truck that credit was denied because it was not on the digital notes.

Jean Michel B. 
Rating:
3.0

Customer did not leave a comment.

Anne E. 
Rating:
5.0

Easy drop off

YAN R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
1.0

This was not the location I expected to have to pick up from and the truck was half the size of the one I ordered. The last minute change by Uhaul was unacceptable. I'll never use Uhaul again if this isn't rectified.

Henry R. 
Rating:
5.0

Best U-Haul experience I've had! Staff was very friendly and helpful, it made my moving experience a lot less stressful.

Stanley S. 
Rating:
2.0

There were no parking spots available for a truck of this size. I eventually managed to get it in diagonally across multiple spaces without blocking anything, but if there had been any more smaller trucks present, this would have been impossible.

Seth T. 
Rating:
5.0

Customer did not leave a comment.

Quinn C. 
Rating:
5.0

The gentlemen at this location were amazing! Helped us with our storage move and were very professional and friendly! Highly recommend this place!!

SANDRA T. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Very clean. The store manager and staff very knowledgeable and helpful. Location felt safe to leave my car in the parking lot.

Stacy P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA V. 
Rating:
3.0

I got there during office hours and tried to do the paperwork in person. The staff told me to do it on my phone. It took more than 30 minutes of trying due to your incredibly slow servers and eventually the staff just helped me with the paperwork in person which took 3 minutes. Then they told me that as long as I had the truck back before they opened at 9:00am I wouldn't be charged an extra day. I dropped the truck off at 6:00am yet was still billed for an extra day. I tried calling them to dispute the bill but they told me to call uhaul. Uhauls customer service line is not working and the service tells me they're experiencing problems and to call back later. I wrote an email to uhaul as well. The experience has been pretty frustrating. As it stands now I'll do my best to avoid uhaul the next time I need to move.

SPENCER D. 
Rating:
5.0

Customer did not leave a comment.

Ian K. 
Rating:
5.0

Customer did not leave a comment.

Lisa G. 
Rating:
5.0

Your representative was well informed, plesent and essential to my rentals success. Love the idea of online rental, but I did not have a clean setup. Will rent again, Thank you

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Tracy H. 
Rating:
4.0

Charged for a cleaning fee when I left truck clean. Possibly hit wrong selection when checking truck in but raised issue and still no call regarding the erroneous charge.

LISA LYNN B. 
Rating:
5.0

Lance did a great job setting me up and my move was successful.

JENNIFER H. 
Rating:
5.0

Only difficulty is your website. Not so user friendly. Thanks

James M. 
Rating:
5.0

Wes, in the office, was incredibly helpful. Had a bit of a snafu on the contactless pick up. He got it all figured out. Great customer service.

Sue Ellen G. 
Rating:
5.0

Customer service was excellent

Mike R. 
Rating:
5.0

Customer did not leave a comment.

Brien S. 
Rating:
4.0

Upon arrival, the site manager was not at the office come time for my 10AM scheduled pick-up, but as soon as I called, he had arrived within 10 minutes. Otherwise, he was very assisting with the vehicle, how to return the vehicle, and where to place the key if it happened to be after hours.

Craig B. 
Rating:
5.0

The odometer was incorrect on the contract.

Lonnie G. 
Rating:
1.0

The man who runs the store was absolutely rude and should not be the representative of any business. He was 20 minutes late providing access to our rental. He yelled at ME because “it's the beginning of the month” and there was a lot going on. We all work in customer service to some extent and I would be fired if I blamed customers for my bad day or poor planning. I've never had an interaction like that before.

Jim H. 
Rating:
4.0

Customer did not leave a comment.

Brent F. 
Rating:
5.0

The staff were really friendly, efficient and helpful. Would definitely use them again.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Ostan W. 
Rating:
5.0

Customer did not leave a comment.

Robin Z. 
Rating:
5.0

Customer did not leave a comment.

Melissa U. 
Rating:
5.0

Customer did not leave a comment.

Ellen R. 
Rating:
5.0

Customer did not leave a comment.

Steve V. 
Rating:
4.0

Offer a little more instruction on the truck .Didn't need the handdolly, but she didn't know how to take that off the charge, or print a detailed receipt.

Monica S. 
No reviews have been submitted for this location.

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