Even though it was in the countryside, it was convenient because there was a drop-off location nearby when returning the rented car. However, I was confused because the website was not well connected. Even if you make a reservation on the website, you still have to confirm by phone....
Young H
Customer Reviews for Colborne Gas Bar
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clerk had no idea what I was doing when dropping off the keys. Very unaware of drop off protocols. Was left feeling leery about giving keys to someone who didn’t know what to do with them. There was no visible drop box to leave them in as instructed online
Caitlin JVery unprofessional uhaul person was not on site and spoke with on phone. Very difficult to understand through a speaker phone. Uhaul promised me a discount as they moved my pick up location 1 hour away as they gave my uhaul away. Don’t recommend uhaul.
Kurtus SWhat were the final charges?? I did not receive a final invoice
Terry JStaff was very friendly and helpful with reservation and getting trailer hooked up.
Matthew WHelp directing where to park.
Dawson FThe fuel tank should be full when the customer takes the truck. That way, there is no dispute when truck is returned about how much fuel needs replaced.
krentz gVery friendly service
SAYANTHAN AI felt like I had to push to get action. Once things got moving it was much better.👍
Gordon Lone taillight was burnt out and they let me take the trailer without repairing it
john rWe did online check in but no place to pickup keys outside. We went in store and he did a whole new reservation in computer. Took way too long as he was helping customers with gas etc. I dont know what benefit was of doing everything online was only for him to do it all over again. When we returned they took keys and said nothing else.
Jeffrey SThe blankets were musty smelling couldn’t use them , the check in guy made me wait and put other customers ahead of me.
Leigh GI made the booking for this location and when I showed up to pick up the trailer, the person at the gas bar was not able to help me. He had to phone somebody else and he said the vehicle wasn’t available for me. He said there was a mixup on the vehicle rental location and I would have to come back in an hour to get the vehicle. When I came back an hour later to get the vehicle, there is a big problem with trying to change my booking to that location ended up being another hour and a half before I ended up leaving , the person who helped me said they would compensate me for this by charging me a lower rate when I came back with the trailer afterwards he said he couldn’t change the rate but he would get someone else to change it. I contacted numerous times to get the refund and it still wasn’t done , he won’t answer my call or text now. Very poor service. I would not recommend this location.
DAVE TAbsolutely first rate service at this location. We couldn't be any happier.
janite mThe employee at the gas bar was very polite, he directed me where to park. The vehicle told me to come in to drop off the keys. He was very punctual and let me know that somebody would be by tomorrow to check the vehicle over. Recommendations. I would make to U-Haul is that they have no communication when it comes to customer service. I talked to multiple people and was promised all of these empty promises. Unlimited, mileage, discounted rate, etc..
Christopher REverything was excellent. Tires, lights, overall workings of the trailer we rented but there was a leak in the roof. Nothing too serious but I couldn't find out where the water was coming in so they probably didn't know about it.
William GI had to connect the trailer myself ! No assistance offered! Wiring /connections/light check not done! Only one attendant to run the store/gas bar/beer bottler return /u-haul rental .
Paul GThe people are very friendly and helpful. They are very prompt and always there to help. I highly recommend the Colborne gas bar location
adriana RThe uhaul representative left early And I had to talk to him on the phone with his kids screaming in the back ground and he had no record of me even scheduled to pick up the truck was not a good experience at this location
Dan HTwice I've been disappointed by this location. Staff are not there and need to be called despite having a reservation. 20 minutes of waiting for them to show up. Then they charged me for insurance without asking. I did not sign anything. No pictures taken of the trailer hook up. This location is a stain on the uHaul reputation.
Justin Vget this location a better computer for u-haul business...takes a long time to set up a transaction as it is antiquated and super slow ,,if they cannot access your pages they can't provide the services needed !! The employees are trying their best with sub-par equipment and apologize for the time taken to process a rental !!
Claude BA representative to be available
MIchael Dyes, if you only lived close by. I had to drive 25 kilometers as it was not available in my original pick up location
Joseph CThe person behind the counter was very young and he had to phone someone who signed the truck out to me. It was odd.
Ingrid MService at location was great. U-haul changing my pick-up location to a different town was not. If a truck is not available at a location requested there should not be an option to book at that location. If you are booked for a location U-haul should make sure the equipment you requested is available at that location and not make you drive 25 min to a different town to pick up your truck. This is not good customer service from U-haul.
Robert MKeep up the great service!!!
CLAUDEV BI was suppose to pick up in cobourg and then that vehicle was stolen so they sent me to colborne and the guy in colborne couldn’t get anything right. It took me almost an hour to get the truck and I was already unhappy that I had to drive to colborne which set me back an hour. SO annoying!!! Kim
KIMBERLY HGreat group of people working this Esso !!
CLAUDE BManager was very helpful in accommodating my pickup. I booked a virtual pickup before available hours and when I arrived and signed on to my booking it indicated physical handoff only. The manager facilitated my pickup off hours which was a great relief. The vehicle did have some garbage from a prior rental in the cab but was otherwise clean.
ROBERT HAgain, online check out didn't work because it wouldn't let me submit a picture. Defeats the purpose if you need to get the employee to do it for you.
JONATHAN FNo issues with the drop at all, was in and out quickly amd efficiently.
Philip FI rented a enclosed trailer, there was No help to hook it up to the truck , owner came out to look once it was already done. When returned I was charged a extra $40 then original told do to a “safe tow” that I did not want do to the trailer I rented was used mostly for storage at cottage for 4 days. Was a horrible rental experience, I will never use that location again.
Cory GThe mileage fees are ridiculous and I will not be using a u-haul vehicle again anytime soon.
John Lvery helpful staff
Thaya BGood location. Just a little concerned with mask wearing by the staff. Employee on pick up did not have a mask on in the store although he was behind plexiglass barrier throughout. On return when he met us outside was wearing mask but not properly over entire mouth and nose.
Rick FLack of trailer lifting jack (tongue jack) attached to the 6x12 Cargo Trailer weights 1920 lbs Upon arriving, to pick the Trailer licence plate D084047MI I noticed that there was no tongue jack attached to the trailer and not portable lifting jack was offered by the U-HAUL personnel or any other help to deal with hitching my car. 2 bystanders helped me with hitching Upon returning the trailer the attendant didn’t have a portable jack to un-hitch my trailer, he advised me to use nearby rocks to elevate the tongue of the trailer. No other help was offered. I spent over an hour struggling to un-hitch my car using rocks and a crowbar. I strained my back and my wrist in the process.
Wojciech LYet another extremely disappointing experience with U-Haul. If there was another place to rent a trailer I would. This is the first time at this location. Thay did not have the actual trailer I wanted within a 2 hr drive from me as usual. So I had to go with the larger heavier trailer and drive 40 min to get it. So of course had to rent it for longer period which cost more for both the trailer and for gas. Went to pick up the 6 x 12 trailer which this time was there for a change. Hooked it all up to the truck. Did a look over of the trailer which was pretty beat up. Opened the rear door to look inside and it would not close again! Roof of the trailer had caved and the door shifted off of the tracks. Had to spend another 1 hr in the store to get a refund and get another trailer I did not want in the first place. You never get an apology or any thing at all. I do have to say that U-Haul does live up to my expectations which are extremely low.
Brian HKeep it like this all is good!
CLAUDE BOnly half of the pictures of the truck were showing on the app for the conformation of condition of the truck. Take lots of your own pics just in case. I had ordered 1 dozen of moving blankets and received only 9 when I asked for the other 3 he said he only charged me for 6 but gave me 9. When I said I was going to contact U-Haul because I’m sure they don’t rent by 6 only by the dozen he gave me the other 3 and said no extra charge.
Patrick TEVERYTHING!!!
NICHOLAS SAMAZING customer service!!! Very friendly people to work with. I will be recommending everyone in need of uhaul service to go to The Colborne Gas Bar!! Hands down the easiest and best service! Thank you!
bailey rOnly one person working. Trying to service me as well as other customers using the gas station. Attendant was friendly and helpful but tgis lengthened the process.
bruce cThe Colburn location we're not willing to accept the stuff that was wrong with it before I left they wouldn't document if they said I had insurance they had all kinds of issues power steering rear tire gasket in the front window no air conditioner quite a horrible experience door handle was broken I actually have a handicap and I need to hold on to things and when I go to get over to the U-Haul trailer the whole handle it go and I fell out of the trailer hit my head and landed on the ground that place should not have allowed that truck to leave their lot I was quoted $60 for my insurance for the travel when I was at that location they charged me a hundred and five it did not have the power required to do what I needed to do I was supposed to be getting the V10 Triton I ended up getting the 8-cylinder which was only good for 20,000 and I was supposed to have 25,000
troy jvery nice truck , clean and in good condition, the guys at the store were great, and lots of fun to deal with. I will rent from them again.
charlotte sThe left side turn signal/brake light wouldn't work. The truck pulling this trailer had less than 2,000 km on it, so it wasn't a truck malfunction. There was one brake light, one tail light, and one license plate light, so it was legal to use.
Craig JThe area for parking the trailer is a little tight. If you have a large truck as I do then the other U-Haul trucks are very close and it is difficult to replace the trailer at the end of the rental.
JOHN LAbsolute worst service I have ever received. Attendants were rude to every single customer they interacted with during the HOUR I spent just dropping the vehicle off. They were aggressive, tried to charge me the replacement cost of the equipment I had ordered but never received in the first place. Told me they were doing me a favor by not just charging my credit card that they could do without my consent although I offered to call the pick up location and verified I never received the items to begin with. Yelled at me and told me I was wrong when I should him my email box to show I never received a receipt upon pick up. At one point the man spent a full 25 mins just standing there not saying a word to me and then gave me a hard time for being anyone way drop off and that I hadn't picked a vehicle up from their location. If I require a U-Haul again I will go out of my way to avoid this location. I highly recommend you look into finding an alternative location in the area. After speaking to others who live in the area they have said they have also had nothing but awful interactions will the staff at this store.
Heather CGet a new rep with some people skills
Paul Kthe drop off location tried for half an hour not to give us our deposit back because they said they didn’t have to and then it’s cause we brought the truck back early and more.
Michelle RGreat customer service, vehicles, and trailers are kept clean and in good working order. Convenient hours to suit your busy schedule.
Mike GEnglish was a challenge as well as he kept asking for the mileage...it was a trailer for goodness sakes!! I should've asked him to find the odometer for me lol
terry CTruck was smelly and make awful noises. Only one person trained on uhaul. I order med appliance cart, dolley and pads and they didn't put them in truck so I had to turn around and go back. J had to pay milage for that. Reserved for 530pm and had to wait til he came back to get the truck and then it took til 9pm to get it completed. By the time I got back I lost the time I was counting in to move more, so then I had to pay for 3 days instead of the 2 I am not happy at all.
Kelly MGreat move and experience. Thank you.
smith dLearn the difference between kilometers and miles in the system. I was conned into paying an extra $30 for excess miles when I hadn't actually exceeded my allowance. U-Haul refuses to return the $30 - which was clearly obtained by fraud. Karon McDonnell, in their head office, is either the "chief thief" or is too thick to understand plain English - I'm not sure which. All I now is that U-Haul stole $30 of my money.
Jim Snone
RALPH SExcellent friendly service - to be recommended.
Jim Sfree beer
RALPH SMy concern is not with the location. It is with U-Haul. I rented a 10 ft. truck on the side of which in large letters was $19.95/day with very small words below it saying there would be taxes. I used the vehicle less that a day and ended up paying $98.00. I used your products frequently some time ago, but there is something wrong with this. It comes close to false advertising. I plan not to use you in the future, and I will warn my friends about getting caught in this.
kydd r