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PORTIA M
Customer Reviews for Cold Shot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very impressive and professional service. Thank You
Wes POk as it’s
FRANCISCO MEmployee charged me twice for my rental. It was fixed by the district manager within 2 days
tamela mEverything was great. Only complaint was that the trucks could use new front tires.
Bradley ORemove the smell of death from the cargo area. Replace the extremely worn driver seat. Don’t just cover it with a cheap seat cover. Had the unit been started, the lack of brakes, steering and the battery charge fault would have been noticed and repaired before renting out again.
Reuben LWhen a customer books a time. It’s should be ready for that time. I booked it at 10 am and never got it til 230 pm. Should be getting a bit of a refund. I booked it for 5 days and from the time I picked it up to drop off was 26 hrs. Again should be another bit of a refund. But no same price. And probably charge the other customers for a late drop off. So double dipping. My comment will probably be deleted. But I know not to deal with uhaul again anytime soon.
BERNIE BExcellent service
Michael Sreseved trailer all went excellent- thanks so much
Glenn GNo Issues.
Assis MThe employee i delt with was quick and efficient. My drop off was easy.
Stephanie SA+ service.
Jason VI was told that I would receive my receipt the day after I’d dropped off the van and I have not yet received it. It’s been one day so far.
Arleyne EDrop off in a lot, no contact with employee. Quick and easy drop off!
janice oExcellent service
Carl CCustomer service was excellent , however the customer service in Gregiore was terrible he was hard to understand and had no time to help answer my inquiries . Will not recommend that location to anyone.
Kimberly BOrdered dolly and blankets but none was provided
Bernd RKeith was awesome to deal with
Chayna MVary Goode Kampane.Am Happye
Abiy MThe same, what you you did before. No change.
Yohannes ANo personnel to assist
paul hThe parking lot to drop off/park the rental units is one big dirt/mud pit. Also no room to efficiently park the bigger units (like the 26ft) overall lack of parking.
Dwayne BWhen they check the Truck please include the Ramp if it is working properly, to avoid the delay traveling.
Valentino UEquipment was ready! Agent reviewed what needed to be reviewed including where to park on return.
GARY CEverything was perfect keep the good work
George OThe agent is always kidn adn accoamdating love her to bits. thanks
Michele MWhen internet order is placed, pick up location should have what you booked or reserved. Truck was fine but location could not supply a appliance dolly or even a regular dolly. Reception seamed like they didn’t care. Blamed the misconfusion back on U-Haul. We had to go buy a dolly at last minute. If we had known in advance, we could have just borrowed 1 from our neighbor.
Debra SPainless,, perfect
steve mAll was good to me, keep it up
ALIMIYA NSat behind the desk didn’t want to go take a look at the uhaul mileage. Asked me to check
ABDUREHMAN HI just want to say a big thank u to the nice guy i met there, his services deserves more than a 5 star.
Anthony IGood customer service with respect 🙏
Zakari AExcellent customer service
Patrick WNot the locations fault but reserved a 6 x 12 trailer over the phone with the main uhaul number. They said I had guaranteed rental and that I would not have issues getting that trailer. I told them my aunt just had issues with her booking a few days earlier and said I was concerned. Two days before my pick up date, I got called saying they did not have a trailer and the closest one was almost 8 hours away. I ended up having to downsize to a smaller trailer as that's all they had which was very inconvenient since I couldn't fit everything in the trailer and now I have to make another trip (one way is 8 hours). They also did not have any trolleys for boxes, only furniture and appliances so I had to scramble to find a trolly for my boxes. It would be nice for each location to have the stock that's been reserved, regardless of where people drop it off. Reservations should have units brought to them if they don't have it. So inconvenient and unreliable.
Pamela KThe guys were great and very helpful even hooked the trailer up to the truck so I didn’t have to get out in the mud. They were great.
Brian PAll went well thank you UHaul
warren bHave more boxes in store , I had to order through the mail for my boxes,
Wesley Fi called the rep and asked for the extension until 6 p.m but I was charged money 40 $. its very bad and please return it
Arulkumar JKeep it up. Excellent customer service!!!
Silvino J:)
DARRELL B