Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very easy online reservation and checking in to get my unit. The gentleman in the office was real nice. Good price also 👍
William B
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Michel C
Rating:
5.0
Customer did not leave a comment.
JACK B
Rating:
5.0
The move was a success. The unit is clean and easy to access. The staff was professional, informative and friendly. Thank you. Take care.
Janice L
|
Reservation
Rating:
5.0
The staff is super friendly and helpful.
Melanie K
|
Overall Experience
Rating:
1.0
Dave the manager at Columbia falls mini storage seems to be up to some sketchy business. My unit was broken into. He told me not to make a police report. Seems fishy.
Ashley E
|
Overall Experience
Rating:
5.0
Dave is a very knowledgeable, helpful manager. He always goes above and beyond for me as a frequent customer.
Troy B
Rating:
5.0
Customer did not leave a comment.
Roy C
Rating:
3.0
Customer did not leave a comment.
Scott B
Rating:
5.0
The fella who runs the place is very friendly and made everything easy. He even called me when I didn’t lock my unit correctly. I would recommend for both price and customer service.
Bryan G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bob B
Rating:
5.0
Always a pleasure to deal with whether is for the rental of equipment or storage space! Thanks for saving the day!
Jody L
|
Overall Experience
Rating:
5.0
Dave was very helpful and kind.
THOIMAS W
Rating:
5.0
Nothing.....and I just want to tell the corporate boys and girls that if all U-Haul service representatives took care of their customers the way "DAVE" did at THIS LOCATION..........you'd have NO COMPETITION. HE was EXEMPLARY in his oversight and help with getting us ready to "pull out" of the U-Haul location in Columbia Falls with our 15' U-Haul truck and our Auto Trailer loaded up with my Nissan Pickup truck. He helped us strap it down and made sure we were "SAFE" before leaving!!
I had to wrestle him to leave him a tip in his coat pocket! Give him more money! He deserves it! Merry Christmas!
Gary B
Rating:
1.0
I moved into this storage facility about a year ago. I had a pleasant experience until a few days ago. I got to my storage unit and there was a different lock on it. After going to the front desk, the man told me that there wasn’t a lock on it so he put one on. After opening my unit, we found that it had been broken into, completely trashed and several of my belongings were missing. This happened to multiple units at the same time. After asking why he didn’t call, when he noticed my lock had obviously been cut off, he couldn’t give an answer. If several units, all of a sudden were missing their locks, wouldn’t you wonder why or call the police and report it? Even after seeing the state of my unit, he still never called the other tenants that got their unit broken into to let them know. He acted like he could care less. No apologies or explanations whatsoever. When asked about cameras, he said they have cameras but the image on them are blurry and didn’t offer to look at the recordings. This place has zero security or care for their renters. I would look elsewhere for a storage facility.
Krissa P
|
Overall Experience
Rating:
5.0
Customer service is TOP NOTCH!!!
Kathleen K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca G
Rating:
5.0
Customer did not leave a comment.
Britteny J
Rating:
5.0
Best Uhaul in the Pacific Northwest
Dave D
Rating:
5.0
Fantastic service, very accommodating. Highly recommend!
SANDY M
Rating:
5.0
Customer did not leave a comment.
terry s
Rating:
5.0
Dan was extremely helpful and is a great ambassador to u haul
Steven K
Rating:
4.0
Customer did not leave a comment.
Noah L
Rating:
5.0
Customer did not leave a comment.
Lizzie K
Rating:
5.0
Customer did not leave a comment.
Mark M
Rating:
5.0
Customer did not leave a comment.
Alex H
Rating:
5.0
Customer did not leave a comment.
Jordan S
|
Overall Experience
Rating:
5.0
Dave was especially helpful and communicative throughout our 3+ years of maintaining a unit at Columbia Falls Mini Storage.
WALTER K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alex H
Rating:
5.0
Customer did not leave a comment.
Tyler P
Rating:
5.0
The employees were all nice and very helpful. The facility is well maintained and clean. Thank you!
ROBIN S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL D
Rating:
5.0
Exellent employee.
Jim B
Rating:
4.0
Customer did not leave a comment.
David M
Rating:
5.0
Customer did not leave a comment.
DONALD A
Rating:
5.0
Well, I wasn’t happy that I had to pick up and return to a location further out from where I originally planned, causing my to drive further. And on top of that, the city where I picked it up from (Columbia Falls) charges a sales tax (whereas, Kalispell area would not). But….. I got the chance to meet Dave Dortch - the on-site manager. What a wonderful person and very helpful and knowledgeable
Keone H
Rating:
5.0
My customer service guy was great !
kevin t
Rating:
5.0
Great service and communication... AH
Alex H
Rating:
5.0
Dave is the best! This is the third time we have used his facility in Columbia Falls, MT.
Bill P
Rating:
5.0
Best location I’ve ever rented from
robert s
Rating:
5.0
Customer did not leave a comment.
Mary K
Rating:
5.0
We have been a customer for years! Dave has always been the most friendliest, kind and helpful person. Would absolutely recommend.
MATEO H
|
Overall Experience
Rating:
2.0
The storage unit door opens inward cutting down on usable storage space. Also, the lock is only held on with a thin piece of plywood. It could easily be broken into. I moved my items to a better secured facility.
Brian O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bill P
Rating:
5.0
Customer did not leave a comment.
Steffen B
|
Overall Experience
Rating:
5.0
Fast. Efficient. Great experience!
Warren B
Rating:
5.0
Over the last decade I have had the pleasure of working with David! He always has the right equipment and a truck ready to go!!! David is the most excellent example of how customer service is perfected - I send everyone to him for a pleasant rental experience!!
Kevin A
Rating:
5.0
Love this dealership. I’d never go anywhere else.
Dave D
Rating:
4.0
Customer did not leave a comment.
Jason S
Rating:
5.0
Just do regular check in and skip the mobile app it does not work well at this location.
Bruce H
Rating:
5.0
I have rented from the UHaul facility before they are amazing and so very helpful to and for the customer. Would Highly Recommend to Friends and Family and have in the past!
Stacy S
Rating:
5.0
Customer did not leave a comment.
Drake H
Rating:
5.0
There was a slight mix up on where I was supposed to drop off the trailer, so called this office as this would be my preferred site. The person I talked with was so very kind and helpful in solving the problem.
I had just parked the trailer and was approaching the office when the owner came out to meet me. He was very friendly, unhooked the trailer in minutes and spent time visiting with me. Great!!! U Haul should be very pleased to have such an operation like this site.
hugh m
Rating:
5.0
Easy check in and out- overall very EASY process and GREAT experience
Caitlin B
Rating:
5.0
Was my third storage unit here and I’ll recommend and come back when needednn
TJ W
|
Overall Experience
Rating:
5.0
Dave is terrific!
Jenifer L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerry C
Rating:
5.0
Thank you Dave!
Jennifer A
Rating:
4.0
We dropped the trailer off after midnight, so we didn’t see anyone. Left the trailer out of the way and called the 800 number the next morning to close out the agreement. The woman called me back to confirm the trailer was received and agreement closed. I appreciated the confirmation call.
Denise G
Rating:
5.0
Customer did not leave a comment.
Mark T
Rating:
3.0
This location did not offer the ability to drop off using the app or QR code.
Eric F
Rating:
5.0
Hello,
Dave was very helpful and friendly. The entire process to rent the unit was very smooth.
We'd recommend that Columbia Falls storage facility to anyone.
Thank You.
Michael Dewey
Michael D
|
Overall Experience
Rating:
5.0
nothing at this location.
Donald B
Rating:
5.0
Best dealer in the Pacific Northwest.
Dave D
Rating:
5.0
Customer did not leave a comment.
Tonya M
Rating:
5.0
Dave is amazing. Quick and friendly service!
Sunny V
Rating:
4.0
Customer did not leave a comment.
Jordan K
Rating:
5.0
Great service!
Josh H
Rating:
5.0
Very well run location, the owner/manager was very helpful
JAMES F
Rating:
5.0
Dave went above and beyond what I expected. He was very accommodating and helped us out of a very stressful situation at the time. I would definitely recommend this location and Dave.
Stuart S
|
Overall Experience
Rating:
5.0
The people who work at this location are wonderful to work with each time we have rented a U-Haul. There are other locations in the valley that we could rent through but we choose this location due to the customer service. They are good people..
Nicole B
Rating:
5.0
Better service from the main dispatch office. They misunderstood what needed to be done with my rental of both a truck and auto transport.
Jack V
Rating:
1.0
Customer did not leave a comment.
david k
Rating:
5.0
Customer did not leave a comment.
Kirk F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dennis M
Rating:
5.0
Pick up and drop off went seamlessly well! Staff was incredibly kind and helpful to boot. 10/10
Eric H
Rating:
5.0
The gentleman that help me out was very friendly and helpful
Charles H
Rating:
5.0
Customer did not leave a comment.
scott l
Rating:
5.0
Nothing David has been my go to guy for Uhauls in the Flathead Valley....always ready to help...knowledgeable and prompt....Uhaul should clone him and give him a raise. In this day and age customer service is King!!!
Kevin A
Rating:
5.0
Customer did not leave a comment.
Skip S
Rating:
5.0
Customer did not leave a comment.
Ted B
Rating:
3.0
Customer did not leave a comment.
Nina L
Rating:
5.0
Customer did not leave a comment.
Dennis M
Rating:
5.0
Customer did not leave a comment.
Penny P
Rating:
5.0
Customer did not leave a comment.
Robert P
Rating:
5.0
Manager was amazing, equipment was clean and orderly.
Andrea H
Rating:
3.0
Customer did not leave a comment.
Steven G
Rating:
5.0
Customer did not leave a comment.
TOMMY B
Rating:
5.0
Customer did not leave a comment.
clifford W
Rating:
5.0
Customer did not leave a comment.
Mark B
Rating:
5.0
Customer did not leave a comment.
Mark W
Rating:
5.0
Dave provides notch professional service and well maintained equipment.
troy b
Rating:
5.0
Customer did not leave a comment.
Judson G
Rating:
5.0
Nothing it was great.
Charles W
Rating:
5.0
Thank you for always calling and or emailing me to inform me of anything that seemed out of place. Like the time I locked my unit but locked to so that it was open!! Very, very satisfied with your customer service!!
MARILYN T
|
Overall Experience
Rating:
5.0
Dave handled everything for us. He is knowledgeable and friendly.
Thanks,
Jeff
Jeffrey W
Rating:
5.0
Nothing! Perfect service and equipment!
Steven B
Rating:
5.0
Wonderful experience. The gentleman in the office was kind and made the rental experience quick, easy and friendly.
Dave D
Rating:
5.0
Dave was great. His customer service was exceptional. Very friendly.
Ian T
Rating:
5.0
The management was super nice and the price was right way better then the evergreen uhaul store storage.
RUSSELL C
|
Overall Experience
Rating:
5.0
Wasn't able to do my pick up at different location. CFMS was very helpful in getting the trailer I needed and on my way.
Arthur W
Rating:
5.0
The Columbia Falls UHaul is the best I have ever dealt with. Very professional and a quick in and out.
tony k
Rating:
5.0
Customer did not leave a comment.
Pamela E
Rating:
5.0
Customer did not leave a comment.
katherine G
Rating:
5.0
Keep being exactly what you are...awesome
JOSEPH F
Rating:
5.0
Always very efficient, friendly and helpful.
Peter M
Rating:
3.0
We need a closer location, I had to travel about 60 miles to pick up the truck, then turn around and take it back. Would not allow me to return to the location that is near me. I found it strange that the truck is not rented with a full tank of gas.
Pamela M
Rating:
5.0
I rent from this location often and Dave is amazing!
Kimberly S
Rating:
5.0
Customer did not leave a comment.
Sean B
Rating:
5.0
The gentleman was very helpful during the return. Very impressed and happy with my experience with UHaul.
JAMES F
Rating:
5.0
Customer did not leave a comment.
Hayden C
Rating:
5.0
Dave was super friendly and helpful.
CARY M
Rating:
5.0
Owner/operator was very nice and helpful. Went the extra mile to explain truck and process. Excellent customer service
Paul O
Rating:
4.0
Dave D. was great to work with. I had a vague time line dependent on weather and 2 other parties schedules and Dave got me a tow dolly when I needed it, with an easy, no stress process, checking in and out. Good guy, good location. Neat and clean.
Thanks!
CORWYN W
Rating:
5.0
Customer did not leave a comment.
Christine R
Rating:
5.0
Great service, went above and beyond. Will certainly be back for more truck rentals.
david L
Rating:
5.0
The owner could not have been more helpful with my rental. He was very friendly, professional and made the whole transaction very easy. I will easily recommend this location to anyone that asks.
Kurt N
Rating:
5.0
The man working the counter was very friendly and helpful.
Jeremy W
Rating:
5.0
Customer did not leave a comment.
BETH D
Rating:
5.0
Very helpful employees.
Tary M
Rating:
5.0
Customer did not leave a comment.
Timothy H
Rating:
5.0
Customer did not leave a comment.
KAREN D
|
Overall Experience
Rating:
5.0
Yes very satisfied with the storage unit, very friendly staff, always felt my storage was safe at there facility, I will use them again when I need, thanks
