I had to do the mobile check in and check out since the facility was closed. But the truck was there waiting for me. Everything was wonderful with the Columbia self Storage in Tuckerton, NJ. But the Mobil U-Haul app needs to be made more user friendly and quicker. By the time I was checking the truck back in - my phone was running out of charge! The process is too long. Take forever to process all the numerous pictures. And approval took even longer!!! This was a big pain!!! I think I would rather go to a counter, but not if they are not open!! Improvement is needed on the app!! It has to be easier!
maureen g
Customer Reviews for Columbia Self Storage Tuckerton
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Muchas cosas
MITCHELL CYour rates for miles are expensive and should b e lowered
Amanda RHave agent ask about Parkway use and EZ pass options if there are any
Joanne TI dropped off the rental after hours & I had to return the next business day because I left a personal item in the vehicle. I was greeted by a kind & friendly woman who took the time to help me even though she was very busy doing something else.
Tracy TDiane was amazing
Cynthia CThe location staff were great! Thankful they were open because the app failed at pick up and drop off. Very frustrating.
Marilyn WDiane was the reason for such a great review. Very accommodating and efficient.
Frances DNothing to improve! Very happy with our rental. The woman behind the counter was an absolute doll! What a joy to use this place to rent a haul from. Thought the whole “rent a uhaul” experience was going to be a headache but it was actually a nice experience! Will highly recommend to anyone needing a uhaul.
John KRita did an excellent job...we needed to get the invoices resent to me. She jumped right in to get them to me as soon as I asked for them and worked with me to ensure I had everything I needed.
Frank DThis is not an improvement suggestion, because Dianne did an EXCELLENT job., she was very knowledgeable and professional. .She worked with us and was very helpful in offering suggestions, etc. You should be very proud that you have such a quality individual on your staff. If we need to rent again we will come back to Columbia because of Dianne. Please pass on our deep appreciation to her.
Frank DDiane was wonderful.
walter bMy reservation was for the Wanna Window Inc 166 S Main St Manahawkin, NJ 08050 However, actual drop off location was Columbia Self Storage Tuckerton 735 Rte 9 N Little Egg Harbor Township, NJ 08087 I would suggest reviewing these change with customer when picking up the truck. Also, it would be helpful to have more sites with later Saturday hours for drop off.
PETER FI turned this truck In the same day. Didn’t have it for the 2 days I paid for and they still charged me $15 for going over the mileage. Not good business. Should have waved that fee since they could turn it around and rent it.
Keith WI ordered online and ordered rental of furniture dolly, hand cart, and 10 blankets. I got there and there was no dolly handcart or blankets so when I got to SC all my furniture was damaged banging around in the truck. I was called 5 times to try to change the size truck and time of pick up. very frustrating
Geraldine Dthanks
Mark LYour app is terrible. Could not get it to work at all for me. Spend some time on that app.
Stephen LI was charged for a second day and I did not have it a whole second day. I called in that I would be late and the lady on the phone said I would not be charged. But I was charged for a whole second day. Looks like I paid 2 insurance bills and 2 flat tax bills of 10$. Can’t really tell because the bill was not detailed. Now I’m supposed to wait a couple days for an action file to be reviewed! Why can’t someone review it now when I called? Never heard of a business that operates like this. Worst experience!
Michelle Rvery good service
Angelo PEasy and quick experience
Enza SMake online check in and return more easier
Joan GLady at the desk was very helpful and friendly. I called and needed a truck at the last minute and she was more than happy to help.
Jerrid MLady behind counter was very nice I felt very comfortable
Agris PThe person who checked me in was not professional at all. She did not check-in my truck right away and when I had a question about making sure that it was the right site. She read my paperwork and said that everything was okay when it was not. The site where I was supposed to return my U-Haul truck at contacted me and asked me did I drop off the truck. I told them where I dropped it off at and they tried to get in contact with the place and the personnel who was supposed to check me in. Did not pick up the phone because she said she was in a conference call and never called them back. It is a good thing that I was nearby the U-Haul place so that I could go there and talk to the woman and tell her to check-in the truck while I was still on the phone with the other U-Haul place where I was actually supposed to drop it off at. The situation was handled. But I fear that if I did not go down there in person. I would have had to pay more money for the personnel not checking in my truck on time and it being the wrong site. But I didn't thank goodness.
Kanesha SImprove your app. I reserved the truck a week prior. The day that I was there to check it out are used your app and ended up having to call in because it would not allow me to finalize. I sat for over 45 minutes in a parking lot while speaking with your customer service trying to resolve the issue. What is the sense of having the application if it is not going to function properly
Ron KDiane is professional, friendly and helpful!
Sharon SThe self service pick up did not work properly and I waited outside for over and hour. The support phone number had me on hold for 40 minutes. Then the beginning milage was wrong and the app wouldn't accept my appeal. Finally Jennifer was able to help me when the store opened. Thank you for fixing the situation. I still would not recommend the self service option.
Chris GNone
Anthony KStaff was amazing!!!
Christopher SThe computer link to UHAUL at this location is very poor, it took a longtime to get me registered in and out. The staff is great as usual. Thank You.. Happy Holidays
Douglas Rover charged me. rented for one day. they charged for 2 days. refused to issue credit and said to call u haul its not there problem ..Great service will not use them again .J.B
James BI will be writing a more detail review but this was the most unpleasant experience ever from start to finish. I hope I never need to rent again.
Gerald MDropped off after hours. No word from them since. Assuming it's all ok.
Scott GThis location was closed when truck was dropped off
HELEN SEverything went smooth. No issues.
MATHEW BEverything was Great , the people were Great and they did everything they could and more for us.
Rich GThe facility was located right on US Route 9 and was easy to get into from the north or southbound direction. The facility was very clean. I was greeted in the parking lot by a very knowledgeable and polite staff member who assisted me with the close out process and answered all my questions.
robert hEfficient check in and pick up. Very clean office with supplies available.
Betty RFriendly staff. Easy to use. In and out. Will definitely be back
Mitchell HThe store was closed when we dropped off the truck that's why i put not applicable..
Judith NNothing. Such excellent friendly staff.
Sharon SGreat service, thanks!
Louis MThe person working the front desk had absolutely no idea what was going on. Did not know I had a reservation. She did not know how to make a copy of my license, had no idea which uhaul was mine("it matches the key go find it"), and could not answer a single one of my questions about the uhaul. I suggest hiring competent people from now on.
Riana TThe passenger red tail light was only half lit. Reported when turned in.
Alfred Dcan't fit a 26ft truck after they close at 5PM.
Brian AAccept AAA for discounts like several other UHaul locations do please!
John PDiane was friendly and made the drop off very fast and smooth.
Richard CIt was easy and Lisa was great to deal with. I would definitely use this location again.
Wendy HNot a thing! The online check in was fast and easy.
Angela LArrived before closing only to find the place closed early, with a typed note on the door. I rushed to get the location before closing.
Tom HIt was convenient and local. Served its purpose at a fair price. Nice friendly staff.
Victor V