Your attendant at this location is a sweetheart. She is such a polite, sweet, helpful person. We need a lot more people in this world like her. Thank you for all your help.
William W
Customer Reviews for Columbia Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would say nothing everything was great and the service representative was excellent I think her name is Jamie sure a beautiful human being, she makes you feel good as I say excellent service.
Ashanti BSweep trucks out
John GEverything went smooth and perfect. Thank you
Joshua SShe was friendly helpful and polite. Excellent customer service
Lillian RPut new tires on your trucks
Troy TAlways do a great job. Despite not usually accepting trailers the person said as UHaul requested us to transport she would take care of it.
Robert WThe people were extremely friendly and helpful.
Michael KWell for starters I’m not one to even fill out one of these questionnaires because I hate leaving bad reviews for places but this was the worst U-Haul experience I’ve ever had. After my original reservation was fixed up an hour later I got a call saying they had to change the pick up location so I could have a 15 foot truck which was totally fine with me considering it was only ten minutes from my house. Until I go to said location in the morning only to find out the pick up location has been changed on me to a location 30 minutes from where I was without any type of notice given to me and when I asked customer service what happened I was told that the email may have “slipped thru the cracks”. They couldn’t even let me drop it off at a location that was much closer to my house for no charge after the whole terrible pick up experience. Terrible customer service, will never be using U-Haul ever again for moving. 10/10 would not recommend
PATRICK OEverything was great. Truck ran great. The girl at the counter was extremely nice!
Anthony DPlease change the oil for that vehicle the dashboard indicator flashed a message 0% oil life we had to exit the highway and have the oil checked. It has oil it’s just time to change it.
jose cback was a little dirty had to sweep it before we used it other than that was all good nice lady at desk.
Donald BYes, I would recommend Uhaul but not the location as there were 6 blankets and 1 hand truck contracted via phone reservation and none of that was in the vehicle. You should add the smart phone requirements needed when picking up the unit to the phone reservation details as the location was closed and we had to waste 45 minutes of a very busy morning doing this onsite. I feel like Uhaul is saving expenses by the consumer doing all the work by taking the time to create an account, filling in endless requirements prior to getting the truck and then taking multiple pictures after dropping off the truck. Understand time is money but better communication is suggested.
Ronald PWhen they reserve it, call and double check the location because it lied to me and made me very unsatisfied.
Jonathan RShe was very nice and the building was easy to find.
Brittany HMaybe explain a little more A lot rbe drop off process
tom dVery friendly, very helpful
David ZFIRST LOCATION DID NOT HAVE THE TRUCK I RESERVED TWO WEEKS AGO. I SHOWED UP, NO TRUCK. Using this location as a drop off was one more thing that not having the initial truck made more difficult as this is not where my car was. Again. I hope someone follows up with me. Moving day did not go smooth thanks to Uhaul. I was able to find another (smaller) truck at this location and they were helpful. Not having the 15' foot truck I reserved totally messed up my day. I was late to doing what needed to be done and I was unable to move all of my furniture into my house. I hope someone sees this. My initial experience as terrible! This location helped me out but they would not have been involved in the first place. And again, the truck i needed for all of my stuff was not there when I needed it.
Matthew ZLocation had trouble with my reservation. It took 30 mins to get my truck.
Lawrence SWhat an amazing friendly genuinely caring and professional staff Jamie is!! This was stress free she told me what to do, read disclosure to me as a client to help me understand. When I was ready to come back she met me out back.The van was spotless.Im so happy I found this place. The office was clean and well kept which was great to see during Covid. I will definately refer this location to others.🌟🌟🌟🌟🌟
Susan BNothing. Experience was great
Ryan BJamie was very friendly and welcoming. Excellent customer service representative. Was willing to go above and beyond to help.
Lynn DI thought it was amazing, the lady was very nice
Tyler CI had an issue picking up the rental due to coming a little after the scheduled time. I had to call customer service to resolve. I spoke to two reps and they were both literally yawning on the phone and very short.
Jennifer HNot familiar enough with Uhaul policies and procedures
Donald PThe facility was closed when I arrived. I was not able to enter my account for unknown reasons and so called the 800 number who connected me with another location (Easton, PA) in the area that was open, and I got to talk with Jason. Jason did a fantastic job resolving all the issues and got us checked in. On a scale of 1 to 10, I give Jason a rating of 12 !!
Allen HJamie is wonderful
Kurt LIncrease your 15ft truck inventory at this location. Extremely high demand in the area for that equipment
Chris hGet new people to run it.we waited three hours for the truck no one was capable of processing a pre paid card my husband just got out of dialysis and you made us wait three hours for something that was solved in two minutes I will not recommend uhaul to anyone.
Peter CI like service this helped me with my move today thanks again
Donna MThe staff at this site was very professional and helped get this processed quickly. My favorite place to rent from. Thank you
KB SIssues caused by employees at pick up location was resolved as best as could be, nothing against drop off location. They greatly appreciated the truck being returned in perfect condition.
Brandon TNothing major, maybe remind people about ezpass and toll usage because that kind p
Paul MThe woman behind the counter was so friendly and so inviting,
Anthony Dpersonnel didn't come out to look at the damage gave me the x stickers told me to place them were I see the damage.
JAMES BThe staff is awesome. I used them in January when I moved. I will use them again. Unfortunately I haul has their phone number wrong on the website and it makes it next to impossible to contact this location!! Please fix this I haul!!!
Laura SHad to pay more in mileage because I had to return truck to that location instead of one closer to new place ??
Melissa SThe service was excellent all around. Would recommend facility.
Anthony GBetter internet service. Had trouble with smart phone pick up.
Joseph SOverall everything was great, especially since I made a last minute reservation. The truck was clean and the rental process was quick and easy! As far as what could be better?.... It would be helpful for the staff to be more familiar with the rental trucks, so you can answer basic operational questions, especially regarding the Tow/Hauling switch, which engages automatically, even if the truck is empty and not towing anything. Once I figured that out, I was able to disengage it and the truck ran much better.
Yvonne CVery disappointed that U-Haul changed our pickup location requiring an additional 17 miles of charged mileage and lost time.. Originally scheduled for Rockdale Ln Stroudsburg location, we were contacted a week before pickup that we had to go to Pen Argyle PA to pick up the truck. Extra mileage that we were billed for, extra gas, and most importantly, extra time that we really didn't have while trying to schedule all the toy transportation for the Toys for Tots program. We paid more and lost time due to Uhaul scheduling conflicts. The pickup location down in Pen Argyl was great, so the stats may look good, but the scheduling and pickup process was not.
Thomas CThe customer service lady was very helpful.
William SThe person at the location rounded up the amount of gas that was truly in the tank before sending it out. He was very helpful with what we needed done though and for that I am thankful.
Michael MN/a
William TI think all gas tanks should start out full and must come back with a full tank. Less guessing for the amount to put in upon return.
Laura HI rented the 26ft truck, it was fine for my local job, just like to say I prefer the new Ford trucks to the GMCs but all good
Richard Zeverything went great, Brittany in Pen Argyl was a BIG help and was able to answer all of my questions.
LISA BBrittany was great and helpful. Would go out my way to rent here again because of service.
Nathanael S