Customer Reviews for Community

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Community

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

James F. on

Rating:

Mr. Blount is a very good man.

David B. on

Rating:

Customer did not leave a comment.

Cody B. on

Rating:

Customer did not leave a comment.

Austin B. on

Rating:

Customer did not leave a comment.

Kirk N. on

Rating:

The owner/operator was very efficient and kind. I had used the online registration which was great, but I did not understand how the pickup worked. All went well and quickly

Thad R. on

Rating:

Excellent experience at Community U-Haul on Franklin!

Loren S. on

Rating:

This location did not seem to be in a very good area. I wouldn't recommend a woman go there alone. The check-in process itself was super easy and convenient. I was impressed by how efficient it was.

Gracian M. on

Rating:

I'd reccomend everyone to use U-haul services.

Lena L. on

Rating:

Extremely helpful and explained the mobile pick up process very well. Much, much, much better than your 1-800 service personnel.

Mary P. on

Rating:

I was greeted immediately upon arrival, the vehicle & mileage checked out. Within minutes I received an OK & receipt with a smile! A great U-haul experience- thank you!

Connie R. on

Rating:

The Manager was extremely nice and helpful. The truck was clean. The engine felt like it was on its last legs and was even worse with the auto tow, it was out of alignment, the steering wheel was about -7 percent rotated to drive straight and had a lot of wiggle in it. The seat cover on the driver seat was coming off. Everything else was great

tri p. on

Rating:

The person there is really nice. I would come back again.

Sarah C. on

Rating:

Customer did not leave a comment.

Alison V. on

Rating:

Owners were such a lovely couple, very quick and helpful!

Rebekah W. on

Rating:

Customer did not leave a comment.

Kevin B. on

Rating:

Dropped off after hours

andrew E. on

Rating:

Customer did not leave a comment.

Thomas F. on

Rating:

Customer did not leave a comment.

Katia C. on

Rating:

Customer did not leave a comment.

Jodi M. on

Rating:

Customer did not leave a comment.

Robyn H. on

Rating:

Very friendly and helpful. Close to my house. I never realized it was there!

Melissa J. on

Rating:

Customer did not leave a comment.

Jon C. on

Rating:

Very small. Office could be a little cleaner.

Rodney H. on

Rating:

I had reserved from one location and had to go to another. Good customer service would have been to have the trailer transferred to my desired location. I was very satisfied with the service I got at my pick up location, but, it added a bit of stress having to pick it up after work.

Jon S. on

Rating:

The owners of this U-Haul are fantastic! They were super friendly and helpful and they take great care of the equipment. This will be my U-Haul center of choice from now on. Thank you!

Torrie C. on

Rating:

Customer did not leave a comment.

KENNETH S. on

Rating:

Customer did not leave a comment.

Brandon T. on

Rating:

Customer did not leave a comment.

TROY P. on

Rating:

Customer did not leave a comment.

Louisa R. on

Rating:

Customer did not leave a comment.

Richard B. on

Rating:

Customer did not leave a comment.

Louisa R. on

Rating:

Nothing great and friendly service very much appreciate

Jordan S. on

Rating:

Customer did not leave a comment.

shawn s. on

Rating:

It is just a lot attached to another business, with a key drop. There is a BP gas station right down the block that accommodated the 20 foot truck easily, so that is cool!

Vernetta J. on

Rating:

There is nothing you need to improve just keep up the good work. Stay blessed

ALICIA J. on

Rating:

Great customer service , nice clean trucks. He took good care of us and we will recommend him to our family and friends.

LAUREN H. on

Rating:

Love the owner here. So nice

richard r. on

Rating:

Fay at this location fraudulent charged my card for a “cleaning” to pay the tow company she’s “worked with for years”. I’m reporting this location to the Grand Rapids Attorney General as I believe, based on my conversation with Fay, that this has been an ongoing practice.

teresa a. on

Rating:

Customer did not leave a comment.

Latia B. on

Rating:

Customer did not leave a comment.

Jeremy T. on

Rating:

Customer did not leave a comment.

Melvin T. on

Rating:

Customer did not leave a comment.

Michael L. on

Rating:

Customer did not leave a comment.

Stephanie W. on

Rating:

Gene was excellent! Super helpful. The truck we rented was in great condition and was such a smooth ride.

David W. on

Rating:

Always enjoy renting from this guy. Wonderful customer service

Cindi P. on

Rating:

Customer did not leave a comment.

Derek P. on

Rating:

Courteous, prompt and professional! Everything was easy and quick. Will recommend this location to everyone and will solely use this location in the future.

Kimberley P. on

Rating:

Gene is wonderful! Helpful, patient, and most important, warm and personable! Best customer service I’ve experienced in a very long time ... he deserves recognition for the superior manner in which he runs his business.

Thomas L. on

Rating:

Nothing. Gene was fabulous. Great to work with, thank you very much !!

juan t. on

Rating:

Very friendly environment. Had van ready when needed and provided information and details of rental agreement. Thanks

Nick H. on

Rating:

They were so very nice and professional

Kristin K. on

Rating:

Super friendly!

Brian D. on

Rating:

Customer did not leave a comment.

Michelle L. on

Rating:

My experience was perfect. The owner of this location was very friendly and helpful during my first move.

Amanda W. on

Rating:

Customer did not leave a comment.

Joseph M. on

Rating:

The staff was spectacular. Friendly and hip. Very smooth workflow. Go there.

Mark W. on

Rating:

We rented on a Sunday when the facility was closed. It was nice and appreciated to be able to still be able to rent a truck the day we needed it even though the place closed. Thank you!

juan t. on

Rating:

Very helpful and I will do business again thanks

Barbara D. on

Rating:

Very helpful staff, got us on the road quickly.

mattie c. on

Rating:

Don't lie send the correct paperwork in

Leanne A. on

Rating:

Process was very easy. Staff was helpful and friendly.

Richard C. on

Rating:

Best experience ever in 4 other dealings with uhaul.

Brian B. on

Rating:

Nothing to improve. Gene was a fantastic worker and person. Thank God we ran into him.

Ben S. on

Rating:

Your location and affordability is 100% A+ you are a service to the community and helped me out a really tough spot. I cant thank you enough. Your chip reader was a little wonky if i were to critique anything. It didnt bother me none.

Leslie N. on

Rating:

Customer did not leave a comment.

Katrina G. on

Rating:

The location is very convenient. The truck was easy to manage and very clean. The online process is cumbersome. I’d rather deal with a person and be done quickly.

Melinda E. on

Rating:

Customer did not leave a comment.

Keri K. on

Rating:

Customer did not leave a comment.

Rebecca L. on

Rating:

Customer did not leave a comment.

Kalif A. on

Rating:

Being truthful

COLETTE C. on

Rating:

Pick one day out of the week that you stay open a hour longer like 7pm other than that I experience great customer service.

Charlene N. on

Rating:

The Service Representative was very polite, and helpful thanks for a great experience

Omar B. on

Rating:

you can not do anything about the area but everything that mattered was good.I would recommend only as a last resort.

Bob C. on

Rating:

Service great! Advanced one day for pickup, no problem.

Gigi S. on

Rating:

Thanks for your kindness

Bernie H. on

Rating:

Customer did not leave a comment.

Ronald T. on

Rating:

Customer did not leave a comment.

Ahmad S. on

Rating:

Great guy and great customer service

Christina S. on

Rating:

Customer did not leave a comment.

Claudia W. on

Rating:

Customer did not leave a comment.

David S. on

Rating:

Great customer service.

Jame V. on

Rating:

Customer did not leave a comment.

Todd S. on

Rating:

The trucks were parked really close together, which made getting in and pulling out a little bit difficult. That was the only issue, though. (The electronic pickup process was tedious, but that's not the location's fault.) We happened to meet the location owners when we were returning the truck, and they were very friendly!

Ervin R. on

Rating:

Thank you and may God bless your company and your family and your business forever.

Zakiya S. on

Rating:

Great customer service

Colin S. on

Rating:

I don't have any suggestions for improvement. I would like to say that the manager of this U-Haul site, Gene, was professional, courteous, and friendly. I give him the highest recommendation possible.

Catherine M. on

Rating:

Customer did not leave a comment.

Lee U. on

Rating:

Rep was very friendly and helpful.

Chuck H. on

Rating:

This location was a pleasure to do business with. They went out of there way to help us and make sure we could pick up the rental when we needed.it. Very pleasant people.

William D. on

Rating:

Customer did not leave a comment.

randy h. on

Rating:

Gene was very helpful and made the whole experience easy and seamless.

Pat R. on

Rating:

Customer did not leave a comment.

Sheena B. on

Rating:

Customer did not leave a comment.

Christopher B. on

Rating:

We reserved the 20 foot truck for 10am but when we arrived at 10:04 the owner of this business (not an actual uhaul owned store) had locked the business and was headed to his car. We had already completed our early check in online but he had to do everything over again. What is the point of having early check in if it takes just as long as not having done it?! He then proceeded to litter the truck with stickers for every little scratch that was already on the truck, even though we bought the extra insurance, while the truck was running with a quarter of a tank of gas. We will never go back to that location.

Kelly S. on

Rating:

Very kind and easy to work with. Reliable! That is most important in my opinion, and this location is very reliable. When you reserve something it is there for you. Thank you!

Steve E. on

Rating:

Excellent experience!

Ken C. on

Rating:

Customer did not leave a comment.

Christopher R. on

Rating:

They were willing to give me 10 extra miles, which I really appreciated. Thanks!

Rodney M. on

Rating:

The owners were very friendly and professional, they made the process very easy and the truck ran great.

Dean L. on

Rating:

Everything went well! Thank you!