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Adriana C
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I dropped off after hours and parked vehicle in front of facility.
Adam WThe back of the truck was not swept out after the previous renter and it had a weird smell. The gas was at 13/16 when I picked it up but the app check in was saying it was at 15/16. I adjusted the gas on the app and uploaded a picture of the dashboard showing the actual gas reading but I was still charged for gas even though I brought the truck back at 7/8 full. I suggest you do not do 24/share at this location. Walk in and do the rental with the rep and show them the actual mileage and gas and have them adjust it in their end. I worked for U-Haul for many years and was also a dealer for U-Haul and I'm disappointed that this is acceptable now.
Merilyn SSuper-efficient and easy to book, utilize, and return.
Dennis SChris was an excellent Uhaul rep.
Timothy RKeep up the quick and easy process
Patrick SVery friendly and helpful. She made it convenient for us and I will always use this location.
Aaron SExcellent customer service.
Valerie SNo complaints. Everyone was very courteous and friendly
Efrain NThe gas line was NOT accurate when I picked it up and dropped it off. I had 39 miles until empty when I picked it up and 110 miles left when I dropped it off. Please correct those receipts for my company! I have pictures to prove it. The radio would only work on AM, none of the setting would change. There was a cigarette butt in the cupholder.
Veronica SCharged me over $50 for gas although I returned the van at the sane gas level as given to me. Thankfully I took a picture beforehand because the miles were not correct and that ended up helping me get a refund from customer service
Crescenciano CThe check in process should not be so difficult. The $20.00 charge is ridiculous. Don't mind checking in the vehicle but don't make it so hard.
Michael MThe steps were a bit challenging, it took a bit longer to find the keys and do all the steps. But overall it was an easy breezy process!
Allyson GI made a reservation at this location for a 10' truck with two furniture dollies. I get there and immediately I'm told they have no furniture dollies at all. The truck I ended up in had a check engine light on from the moment I started it.
Andrew DEasy in and out.
Benjamin RThe fella that works there was very cool and made a hectic move a little nicer.
Thomas MWhen you are doing a self pick up, make it known that the process will take up to 20 minutes. It had said it was an easy and quick verification process. But it took 20 minutes to get into the vehicle, and it made my partner late for work.
Nicole WChristopher at the Compass Self Storage was great!!
Kaisy PEmployee at counter was very cordial and easy to talk to.
Richard RShaquanna was great! She got me in and out and was so lovely to be assisted by. She went over everything and even though I got there right at closing she had a positive attitude and didn't seem bothered at all. I typically try hard not to show up right at close but unfortunately I wasn't aware of the time the shop closed but she was wodnerful and made the experience easy and fast!
Brenden RThank you so much for the outstanding service. The movers were excellent every time I have used this company! They are quick, fast and professional!
RAMONA WThe drop off of the truck at this location was one of the best experiences we’ve had with this process!
STEPHANIE OWas. Told to pickup truck on Saturday and sent a half hour away(1 hour total drive) to a barbecue shack where there was no truck. Called was told there were no trucks available anywhere and I had reserved this truck 3 weeks previously. Was told that I can pickup truck at another location on Sunday which messed up all plans for move out of state. Got up on Sunday to go pickup truck at 9:00am was 10 minutes from this location when I received a call saying the truck was not returned and no truck!!!!! After 1 more hour I finally got a call to pickup truck at colonial and the guy was super nice however this all messed up my whole schedule. Absolutely Rediculas
Thomas MThere were no ram available for the 10' truck rental which made it difficult for loading. The wooden bars used for securing the load were not bolted down.
vinh nMary and Christopher were very representative for U-Haul, very helpful!. Good experience!!
GERALD MThe back of the truck was full of dust and dirt. This didnt impact me as the stuff I was putting in the truck didnt matter if it got dirty. The only real issue I had was that the UHAUL app would not let me create a profile to return the vehicle. I finally realized I was able to complete the return by using the webpage. Someone should look at why Sunday no one was able to create a profile.
Thomas AI had to redo the entire checkin process over again when using phone/app based pickup. Was a real pain b/c it kept saying my photos were blurry or it couldn't contact my emergency contact. I burned an hour of rental time for both checkin and checkout procedures.
Christopher UManager is extremely helpful and pleasant to work with
RONALD WWhen I Got to pick up my rental it was delayed, I had to wait more than 30mints and it was impossible to contact customer service, the attendant at the location was good and helpful but the phone customer service was awful, I haven’t received my booking $50 back since my truck was late. I called many times and I haven’t get an answer.
Flor BHave rentals available when you say they are.
Anna RMary handled this transaction and did a wonderful job. She helped me decide on the right vehicle and approximately how much it would cost to move the items I wanted relocated. She was very professional and courteous. I would highly recommend her to all my friends should the need arise. I will definitely choose to work with her in the future.
Christine PI was overcharged on the millage and fuel. Very desapointed.
Francisco CN/a
Raymond PWas immediately told truck had a battery issue that I would need to purchase protection in case or could offer different sized truck. Then was told there was very low gas. Couldn’t even get to location one way without having to fill up, then having to fill up again upon return. Vehicle gas gauge never left 0 miles from empty after putting in $20 first time and $15 second time. Very poor experience.
BLAKE FGreat customer service!
valerie hThe agent was very friendly and helpful
Larissa sThe best uhaul experience I've had is with this location. I am so grateful to have found this place, so that I no longer have to go to the uhaul location down the street where there always seemed to be problems with the vehicles I've rented. Compass Customer Service was excellent. They were so nice and friendly. The van was in excellent condition. It was quick and easy to pick up and after hours drop off was a breeze. I will definitely be renting here again!
Erika FYou’re absolutely perfect now. What a great pleasure it was to do business with you.
DENNIS AThe Manger is a great women she is always working hard for the customers she goes above her job and she is very knowledgeable and always makes sure we a happy customer at the of the day
JACKSON MHonestly, I can’t think of a thing. Chris Barrett and a young lady handled everything and they were extremely professional and gracious. It was a pleasure doing business with them. We will continue to go to this particular location for all of our future U-Haul needs.
Christine PThe workmen that works the front desk goes above her job to take care of you and is always helping the customer beyond her job would recommend this place always
Jackson MToo expensive and charged for dolly when it was returned.
Oscar OI would just suggest keeping in contact with your customers, as a change to my pick up location ended up being a location that did not have the proper truck and I had to backtrack 40min out if my way to get the truck. The person at acorn mini storage was EXTREMELY helpful and did everything he could to help me…but this screw up cost me 3hours of moving time … and paying movers for time they did nothing
Donald SChris was awesome. Great to work with. He knew his stuff and was very friendly and knowledgeable. Would use and recommend this U-haul location without hesitation. 👍
Rick Mok
Omar AThe service was excellent the manager was great and kind and so very helpful.
Willetta LI never leave comments but, I have never seen a staff member go above and beyond She helped me in finding me help when I had no help I will be forever grateful I will definitely recommend this place. Not even Uhaul gives you this type of customer service
Nancy RTruck was not fully cleaned as shown in confirmation images. They were obviously old images.
Amy SHave the equipment that I requested actually available.
Debra DThey don’t even ever carry the appliance dolly I reserved, so cancelled that off my reservation and then conned me into donating $5 to their “leukemia” charity box to rent their plain dolly but when I got it out of the truck to use it, the tire was flat so it was useless.
crista gTheir customer service went well and above my expectations. The whole process was SO smooth and easy, they took care of everything. They greeted me with a smile and kindly asked how they can help me. They gave me accurate and precise information. Their location was clean and inviting. I would recommend this location over all other U-haul locations in the area because of their professionalism and friendly service.
Carol CNot the location's fault, but UHaul didn't let me pick up at my 8am pick-up time and told me I had to wait until the location opened at 9:30. I had to wait an hour and a half to get my truck with people waiting on me.
Michael RDrop off was after hours so facility was closed. The drop off lot in front does not accommodate a 26' truck so parking was inconvenient. Would recommend that if large trucks are being dropped off perhaps a temp gate code so the vehicle can be placed behind the fence and out of the way of through traffic to the storage facility
Robert M