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LUZ G
Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly staff. Very knowledgeable.
Julio RAmazing service, very knowledgable, very professional and open to help and answer all my questions including letting me know some of the other options I had
Donna BJust dropped off the truck is was well.
manaleek mNice personal, very helpful
MARTHA SJust need to repair mirrors both so they can be used for driving safely there stuck in position
David CKevin was absolutely amazing. He took care of me and was very detailed about what to do. He was so pleasant
Mervlyn SChecking out the truck in the app was poor. App would not proceed to next section. Had to refresh and start over several times. Waited forever to get reference approval. Never called my reference. Also could not enlarge prior pics of truck to determine that prior damage was captured in photos... So was difficult to dispute or approve prior pics. Everything else was great.
Randall SThe screw for the dolly was very hard to unscrew it. Please make it more easy to remove. Thanks
EDITH RHorrible process to get a vehicle out. I already did an early check in, but needed to provide DL, face pics, etc... when I'm trying to move already.
Steffen CGreat Service, Great Staff. Roni was awesome!!
Michael WUnfortunately the online process to return the truck was very hard. After 30 minutes trying I had to called customer service for assistance.
miriam sIf it wasn’t for Ronni at Compass I would have been left out to dry. Thank you Roni and team for all your help. My truck was never available even though I reserved one. Every time I called u-haul I would finally get to an operator and they would put me on hold then the call would drop, this happened three times. I will never utilize U-Haul again.
Rene KIt did not have a ramp which made it hard to move which wee would off known
Sulliam RHonestly the two ladies working were AMAZING they helped me out so much and they literally made my move in the afternoon so much better. Thank you much to them and this location!!
Morgan HEverything worked out great
tim GThe rental was from my storage facility Compass Self Storage. State of the art cameras everywhere, smart phone to get into facility and your unit. Staff where very nice and respectful. It’s brand new, I’d recommend it to any one you have to see it to believe it. 10 stars here.
Anthony B$25 cleaning fee? I moved 2 brand new generators sealed in a box LOL. Cleaning was not needed.
Joseph P