The issue I found is that the mark of the gas was not correct in the contract. I saw the gas tank wiht 1/2 tank and the contract was marked as 1/2 and the next line - I returned the truck with the exact amount I retrieved and I was charged $10 more for gas when the digital screen did NOT mark what was on the contract. Next time I will check and I will make them correct the contract.
Luciana B
Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Young lady at the front desk was really professional and pretty. I’ll definitely be coming back.
Gabriel TI noticed that the ABS was light up, and it was asking for servicing of Stabilitrak and Traction Control. Also the front alignment was off by a bit so it tended to pull moderately to the right. The staff that I dealt with were wonderful and quick to take care of me. So other than a bit of better maintenance on the vehicle, everything went well and I was treated very well by the staff.
Richard DExcellent customer service at the check out desk. Easy to find location.
Amme CFirst, we were supposed to pick up UHaul in Boynton Beach, FL. The day before we were re-routed to a pickup location in Lantana, FL. When we arrived, we were told they only had one dolly and it was an appliance dolly. We said, that's okay, we would take it. We were then told they could not rent us the dolly because it was "not checked in" at their location. We tried to rent a dolly at a local rental center, but before renting it, we went to the 15 ft. truck and found that the Check Engine light was on. I could not take a truck and drive over 600 miles with a Check engine light. Lantana store then re-routed us to another store in West Palm Beach, FL to get a different truck. Finally, nearly 3 hours later (and now behind 3 hours for our moving help) we were able to load truck and begin our trip to Georgia. We had to stop and stay overnight in Lake City, FL because it was nearly midnight! We are extremely dissatisfied with UHaul and will certainly consider other options for our next rental.
Jeffery CKeep up the great job!
Elvis RKeep up the good work
OLGA GGiving a customer a 26' truck with only a quarter tank of gas could create challenges. Lucky for me I drove a total of 6 miles and I have experience driving large vehicles but for someone inexperienced pulling into a gas station first thing can be stressful.
John SWILL USE AGAIN!
Stephen KBeen trying to cancel this since I booked it. Customer service chat said someone would contact me, never happened. Uhaul chat gave me a contact number for supposed Manager of the facility. Was for a manager in Nebraska. He text me back and said he couldn't get a hold of anyone at the facility either and joked no one in Florida must work. Said he sent and email to regional director and manager of facility. Still never heard from anyone. Will be charging back through my merchant. Uhaul said there was nothing they could do even though they helped me book it. Complete JOKE. Never seen a more piss poorly run facility or company. I'll never give uhaul my business again. I don't care how much cheaper or convenient you may have been. I'd rather cut my big toes off than deal with you degenerates again.
Jeremy Tprofessional and very nice service, clean and efficient car.
Bozena BEverything was clearly stated to me there is no hidden cost the vehicle was clean handled beautifully and was a pleasure to drive. The gentleman who handled the rentalWas very personable walk me through all the information needed and did a great job as a whole
Leslie MBetter maintenance of vehicles, the truck I rented at minimum needed a tire alignment. The truck pulled violently to the right, without a load in the rear. Traveling at speeds above 40mins was dangerous. I brought this to the service location’s attention about 20 mins after my pick up time.
Yberto HYoung lady was great! Best customer service!
Terrance DThey explained all the details with clarity and professionalism. Very clean, in good condition and very cheap price with different options to satisfy all customers. I am very satisfied. Excellent service
Paulino JNothing everything was wonderful
Juan TWell satisfied
Yusuf CThe staff was extremely rude. She wouldn’t walk out to the vehicle. I almost had to beg her in order to inspect the truck with me. Her response was just look for the “x” marks.
Tracey JI will not be using your online reservations anymore. I ended up 2 hours driving from one location to the next because they didnt have the vehicle I reserved. From now on, I will reserve directly from this location. Your online service sucks
Magdiel C1. They sent me to a location I was told would have my vehicle ready and they did not have it so I had to take another Uber to a different location. Originally the reservation was $215, then at the first location I was charged $250, then when I sent to the third location and the final price was $275. So I don’t know how the extra $60 in charges came from but I did not appreciate the inconveniences.
troy AI would only say the location should provide guest Wi-Fi for customers renting a U-Haul truck or van. Trying to return the truck and starting the process on the app is terrible. There is no signal at this location and unable to finish the return process. I Was outside the building for an extra 10 minutes trying to get signal for the app to work. I had to call U-Haul on the phone to tell them I returned the truck. But the next day U-Haul took out an extra $65 from my bank because they thought I still had the truck in my possession. Then I had to make multiple calls to the location and then another one to U-Haul to fix the problem. Both claiming they didn’t take out extra money when my bank statement clearly says they did. Finally, I guess a supervisor called and got it all straightened up. But it all could’ve been avoided if there was guest Wi-Fi so I can make my return properly. Just luckily I had the money in the bank so I wouldn’t have been over drafted in my account.
Robinson FGreat customer service
Cheryl YI was not satisfied with the U-haul the U-Haul was dirty inside especially the cup holder very filthy. In the back of the U-Haul they were broken glasses. I think if you're paying to rent a U-Haul or any vehicle at all it should be clean and presentable because you're paying for it.
Valrie RClean the inside of the Cargo Van in seating area Clean the windshield inside and out… plus the Mobile Check In is not easy to use and getting another Reference to call @ 6 AM is not easily done .. better to just go into the store.
John WService was friendly and efficient.
Gordon AThank you so much for all the help,rent the storage and rent the trucks thank you Gladys you are so nice,helping me.
Sulangel PAmazing customer service
suahil VExcellent Ms Gladis Aguilar!
FULE DEverything was wonderful thank you she was very good customer service
sayed wMr. Ed provided me with the excellent service.
FULE DVan was dirty and smelled.
Brian HThe office staff was wonderful! The truck was clean and well maintained. I will definitely use this business in the future.
Tracey KOrederd a u haul off Okeechobee and it was not avaliable when I got there
Joshua SUhaul is always the very best!!
Christopher BEasy and effortless thank you
Raeko IEasy pickup and checkout. Excellent customer service. Gladis was pleasant and professional as usual. Great location! Thank you!
Clare BOne of the fastest services I have ever goet! Just amazing if you go first through the online check in!
Alexis VVery friendly staff and they actually answer the phone at this location. I would use them again.
Jeffery HClean trucks and on time. Your smart fone pickup is a joke
George KYou’re good
cARLOS PAlthough the Van I rented was clean and the facility was a very easy process the Van had roaches in them. It is not the facilities fault because whoever rented it before had roaches and I know how hard it is to get rid of. But I used the Van for transporting food and decorations for my grandsons baby shower. I had to throw away a large amount of food and last minute order more and rent a vehicle from a local car rental agency. I lost a lot of money that day and the facility made sure I did not have to deal with any extra mileage due to more traveling to go back home and empty the VAN. I am glad they were so nice about it and understood what I had just gone through. U-Haul facilities should have regular exterminators spraying the vehicles.
Michelle OThank you to the staff. We needed a truck on short notice and they found one for us. Again, Thank You.
DEAN CI had many roaches in the vehicle I would not recommend for transporting household items
Michael NThey tried to give me a unit that I didn't reserve. After much time we got a similar unit that we reserved for. What a hassle
DONALD EThe Uhaul website require phone/location and at times that can lead to issues with connectivity making it frustrating and time consuming. Although overall considering the images it is downloading once you get to that point it is pretty responsive.
JOHN SGreat customer service & very professional
Mark Rvery easy check in and out. Truck was in excellent condition. driver's door was hard to close, had to really slam it to get it to close properly. Other than that, no issues
Valerie MGreat service and easy process.
Roberta C