Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

I had an issue with the mileage rate waiting on an adjustment

Rating:

5.0

The location was great and the staff was extremely helpful. I had a reservation at another site and reserved three dollies. Uhaul changed my reservation at the last minute and this new site did not have any dollies. Called uhaul and they said they couldnt help me. This is unacceptable.

Rating:

5.0

very kind .. all super good

Rating:

5.0

The staff was very helpful and friendly

Rating:

3.0

Alex Barros was not friendly at all. When we returned the truck at 3:10 pm he told us he had to email the receipt. When we received the receipt he had double charged us for the truck (2 days not 1) and double for the pads (6 for $10 ... not 12 for $10 per our reservation). The truck had a box in it that was labeled "Donated Human Organ Tissue" upon pickup. The gas on estimated showed 1/4 tank when it was actually 1/8 tank (and we did bring this up to Alex). We were overcharged $29.95 for the truck (an extra day for a total of $59.90), $10 for the pads (we were charged $20) plus tax. We have filed a complaint with customer service and our credit card company also. Very disappointed. Worst service from a location EVER.

Rating:

3.0

Show vehicle availability online and app. Cleanliness. Lastly, after a long day of moving I had to purchase a lock because the lock provided by uhal was not working.

Rating:

2.0

When you return a car, make sure to check it in and not charge the customer for 5 additional days. Still waiting on a refund.

Rating:

5.0

Outstanding experience. The staff was very nice, easy process, and price to rent the 26 foot truck was reasonable. The after hours on-line turn in process was fast and very easy. My only issue was the key drop off box. The staff told me that if I returned the truck after hours, just place the truck key in the drop off box just outside. When I went to do that after returning the truck I could not locate a secure drop off box. All there was was a normal looking mailbox. I was not going to leave the truck key unsecured in a normal mailbox and have someone come by and steal the truck. So I kept the key and brought it back to the business the following morning. Still a 5 star experience, but please have them install either a slot in the door or put a secure drop off container near by.

Rating:

3.0

I had to pay for 2 days when I only needed it for 1 day per the people at Compass Storage. Kind of a ripoff.

Rating:

4.0

Smooth online rental and return process.

Rating:

4.0

more vendor and more available truck sizes

Rating:

5.0

Very friendly, helpful and efficient, pleasure doing business with.

Rating:

2.0

Order “2” 17 feet trucks ... received one 15 ft trucks. What to run to Home Depot to clean our work day. Not a great overall experience

Rating:

5.0

Experience went very well. Staff was friendly and knowledgeable. Truck was clean. Storage space was as well. Very happy overall and would recommend that location to a friend.

Rating:

2.0

Even though I was the only customer when I walked in these two men on the computers argued over who should help me because neither one of them wanted to. It seemed I was disturbing them. Then I put an order in two days earlier and instead of calling me before like they were supposed to, to confirm my reservation, which they didn't do, I arrive and all the things I ordered to go inside the truck we're not there. And then basically were very nonchalant about not having the parts that I needed. They didn't care that that put me out, if they did confirm my reservation we could've gone over that and I would've gone to another location instead of coming to them. This location is closest to me, but I will never go back.

Rating:

5.0

Easy pick up easy drop off.will be using again.

Rating:

3.0

Get honest, straightforward sales people.