Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)

130 reviews

2240 Sparta Way   Buford, GA 30519

(770) 932-1782

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 9:30 am - 5 pm
  • Sun: 11:30 am - 3 pm
Special Operating Hours
  • 12/4/2021 - 12/8/2021: Closed

Services at this Location:

Contact Us

(770) 932-1782

2240 Sparta Way
Buford, GA 30519

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 9:30 am - 5 pm
  • Sun: 11:30 am - 3 pm
Special Operating Hours
  • 12/4/2021 - 12/8/2021: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was wonderful experience.the owner was the one I had the transaction with. Thank you so much Randy golub flowery branch ga

Randy G. 
Rating:
4.0

The location was fine, however, when I arrived to get my truck the people at Compass informed U-haul to call me stating that they did not have a 26-foot truck and I never received a call from U-haul telling me that and I got stuck with a 15 footer that Compass had and it cost me more money since the movers had to make several trips to complete the move. Thanks God that Compas Storage had a truck to give me.

ORLANDO A. 
Rating:
4.0

This location was fine. Service was good and the front desk was very helpful. U-Haul itself was terrible. I found out the night before that they moved my pickup location 15 miles away. I did not receive the text allowing early pickup and had to wait an hour outside the pickup location for them to open. Phone service was useless with such long waits and no online help to re-send the self pick-up link.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
2.0

Truck cab had dirt and mud spread over the floor and mid-way up the door panels. Some type of grease or fluid sprayed on the steering wheel and instrument panel; smelled like cigarettes and found a stained women's shirt under driver's seat. If I was not in a time crunch, would of denied the vehicle.

Samuel M. 
Rating:
5.0

Previous customer left 2 dollies and bag of blankets in back.

James B. 
Rating:
5.0

Dont change anything

KIMBERLY D. 
Rating:
4.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

excellent service

Langgeng S. 
Rating:
1.0

Agent was out during time scheduled to pickup. When she returned she told me I was setup for self pickup but I even showed her there was nothing in my communications from uhaul that told me anything more than to see the agent. Very poor service, very nasty attitude and will refuse any further rental pickup from this location. Horrible representative for uhaul.

DONNA M. 
Rating:
5.0

Very satisfied with assistant & rental

SYBLE B. 
Rating:
4.0

My reservation wasmessed up by U-Haul. I rented a truck from one location and then they moved it to another location that was 20 miles away. On my way to that location I found out they did not have a truck either and I had to go to this third and final location. It was one hour of driving just to get to the U-Haul. It was a huge inconvenience and no one seemed to care. The person at the specific location did a nice job but the overall Uhaul experience was terrible. I tried to call multiple times and stayed on hold for 45 minutes with no one ever answering. The lack a communication, responsiveness and accessibility was very poor.

CHRIS M. 
Rating:
5.0

Customer did not leave a comment.

Jan K. 
Rating:
5.0

I originally reserved truck in Brasselton Ga which was 3.5 miles from my home. Pickup location was changed to Buford Ga which is 12 miles from my home. I feel that credit should be given to me due to the increased mileage.

DANIEL M. 
Rating:
3.0

Customer did not leave a comment.

Frederick B. 
Rating:
4.0

Customer did not leave a comment.

Cathy F. 
Rating:
4.0

The facility is nice and the people very helpful. But the van had trash in it, inside basically filthy, and the shocks were wearing on the driver.

HARRY L. 
Rating:
2.0

The couple of times we've rented from this location, the vehicles were not clean. There were food scraps, personal belongings, candy wrappers, etc. which makes me wonder if they're actually inspected upon return.

David L. 
Rating:
5.0

Customer did not leave a comment.

DENNIS CLAYTON H. 
Rating:
5.0

The truck was in terrible condition and we could not get out of the gate the truck was behind because I didn't know to screenshot the code and it took us 30 mins to reach someone to let us out. Engine is going on that truck.

Andy B. 
Rating:
5.0

Customer did not leave a comment.

KAI V. 
Rating:
5.0

Amber was great

DENNIS J. 
Rating:
5.0

Nothing.

STEVEN H. 
Rating:
5.0

I rented a 15 foot truck for another 30 hours give or take. We filled it up with gas to where it was when we got it and cleaned out the back by sweeping and a little mopping. I am being charged $192.49. I feel the attendant who was not even customer service oriented triple charged me. I feel I was ripped off basically.

Griffin S. 
Rating:
4.0

Customer did not leave a comment.

GERALD U. 
Rating:
4.0

I tried several times to login when I returned the truck and it wouldn't let me login . It kept saying my password was incorrect and I just set the account up. Now you have charged me &20.00 for something that was out of my control. Poor service as I'm upset over the charge .

PAUL A. 
Rating:
5.0

Can't think of anything

GARY P. 
Rating:
5.0

Vehicle had tapping sound like it has dropped a rod. Was clean as far as it could be I wiped it down with clorox wipes for safety. Over all I'll give it excellent because of the professionalism of the young lady working at the rental location.

STEVEN H. 
Rating:
4.0

being able to talk directly to operator

JON B. 
Rating:
5.0

Great customer service/ self service

Mushtaq W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

Sara W. 
Rating:
3.0

Customer did not leave a comment.

Mary L. 
Rating:
4.0

First visit. Great experience

DONALD P. 
Rating:
5.0

Great customer service but get more help

DERRICK G. 
Rating:
5.0

Pamela at the Mall of Georgia U-Haul location was FANTASTIC. We were supposed to pick up our truck on Azalea Drive location but no one was there and they hadn't set up a voicemail. Pamela at MOG UHaul found us a truck. She was great.

Don B. 
Rating:
5.0

Front of truck was a little dirty, but not bad. Truck sounded like it had no muffler. Was headache inducing loud.

STEPHANIE W. 
Rating:
5.0

Customer did not leave a comment.

JEREMY M. 
Rating:
5.0

The rep at the office was awesome! Welcoming and attention to detail. Thanks.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

BRETT S. 
Rating:
3.0

I would never rent from Compass Self Storage again! When I ask about the equipment that was not on the truck I received the most rude and unprofessional response from the employee at the counter. "I don't work for that company (U-Haul) so I don't know whats on the truck". This kind of response will definitely hurt your/their business.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE W. 
Rating:
4.0

Customer did not leave a comment.

Darrel S. 
Rating:
1.0

Actually I've fixed sugar hill place, however, u hall company changed pick up place suddenly. It was so inconvenient. Moreover head lights was so poor. It was like a smoke lamps. I couldn't drive it in night time.

JAEMIN J. 
Rating:
5.0

Customer did not leave a comment.

Troy J. 
Rating:
4.0

Customer did not leave a comment.

Katie M. 
Rating:
5.0

Make sure tell users if closing by app they need to do onsite because it uses you location on your phone.

BOBBY W. 
Rating:
2.0

The employee was a little too rough with the customers. Lack of kindness and gentle tone.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Donna J. 
Rating:
5.0

Nothing my personal experience was top notch service.

STEVEN H. 
Rating:
5.0

All was great.

ROBERT B. 
Rating:
2.0

I would rather talk to someone in person 321-591-7551 Jeff

JEFFREY L. 
Rating:
5.0

although there was a wait we were very happy with the service and how accomodating the staff was to our changes. thank you!

PATRICIA K. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY S. 
Rating:
5.0

Customer did not leave a comment.

MAYTE L. 
Rating:
5.0

Customer did not leave a comment.

Burton L. 
Rating:
4.0

The truck I rented needed alignment but was not hard to handle and dolly was a regular hand truck instead of appliance dolly like I asked for but was able to get it done since I wasn't moving a refrigerator

Frederick T. 
Rating:
3.0

Customer did not leave a comment.

Lori F. 
Rating:
5.0

The service desk person that checked me in to pick up the rental truck was extremely agitated and rude. I won't be back

Charles S. 
Rating:
3.0

I reserved moving blankets but when I got there they said they did not have any and I had to go to a U-Haul service center which I did not have time to do.

Ira T. 
Rating:
5.0

Nothing that I can think of our experience went well.

rolando R. 
Rating:
1.0

I made a reservation online to P/U cargo van for a Sunday fro 2240 Sparta Way Buford GA. I called the site even to make sure everything was OK. I said I would PU about 1pm so I would have time before they closed at 3pm. When I arrived, about 2pm the attendant said they canceled my reservation because I was more than 30 minutes late. My only option was to rent a larger truck at higher cost. I did NOT receive a call before they cancelled my reservation. I was also told if I return the truck and park it our front I would be charged a $50 parking fee. I was not treated very nice by the attendant. I called to report the issue and received a reference ID case number 2930891 and 4 days later have not heard from UHAUL. I was texted a link to an inspection form and told I had 15 minutes to complete the form or it was assumed everything as OK. The truck wreaked of smoke. Can't take a picture of that to report in the app. I didn't want the attendant to think I had smoke in her truck cause I was confident she would make me pay. Overall a very poor experience at local dealer and UHAUL company.

Robert P. 
Rating:
2.0

They were not even wearing mask. They did not clean the vehicle after the person before me. Rude and unpleasant.

Gerald F. 
Rating:
4.0

Customer did not leave a comment.

April K. 
Rating:
5.0

I've used the U-Haul app. A few times now and without fail it's been a nightmare!!! We had to end up waiting about 30 minutes to get assistance with picking up the truck. The app. Is not user friendly at all. Customer service at this location however was wonderful!

Roger G. 
Rating:
5.0

I can't think of anything that needs to be improved.

susan H. 
Rating:
5.0

Customer did not leave a comment.

Brett C. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Gail M. 
Rating:
5.0

Customer did not leave a comment.

Jimmie M. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
3.0

Customer did not leave a comment.

orlando C. 
Rating:
2.0

She had no time so simply advised l drop keys in outside box. No discussion of my bill , usage nothing Just a receipt that I went over by 2 Miles's

DEBORAH R. 
Rating:
1.0

The owner of this please is an absolute nut!!! She closed the store at the exact time of my reservation, 4:00 PM. Not any time of a normal lunch hour or I could have understood. Her and the employees said within the store watching me entertain my 4 year old in the parking lot for 30-45 min in about 95 degree weather. When she finally unlocked the door I said “oh, someone is in here”. To which she responded “I can cancel you reservation now if I want”. I was in need of the truck and tried my best to calm the situation, get the keys and get out of there. I just thought it's worth knowing you have a vendor out there making your company look like trash.

Emily J. 
Rating:
5.0

Customer did not leave a comment.

Glenn G. 
Rating:
5.0

The Right side wheel guard was damaged, and the T-handle that holds that door open was missing. The tag light was also inoperable.

DAVID W. 
Rating:
5.0

My experience was great. Nothing could be improved.

Steven W. 
Rating:
3.0

Difficult to access vehicle - all requested equipment not ready.

Rachel S. 
Rating:
5.0

Outstanding experience. The entire rental process was perfect.

Haley M. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
4.0

Had pickup appointment for 10am. Got there a little before and location wasn't open yet. Wouldn't have been an issue with me however, the hours posted said would be open at 9am. Other than that hiccup everything went smoothly. Much nicer facility than previous rental location.

TIMOTHY S. 
Rating:
4.0

Customer did not leave a comment.

Cliffton F. 
Rating:
4.0

Customer did not leave a comment.

Matt H. 
Rating:
5.0

Truck was ready as needed.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

HALEY M. 
Rating:
5.0

Customer did not leave a comment.

Blane N. 
Rating:
5.0

The cab was not cleaned out by previous customer, not real dirty but there was small debris on the floor.

Alan D. 
Rating:
5.0

Customer did not leave a comment.

HILDA C. 
Rating:
5.0

This is an awesome location the staff was helpful, professional and a pleasure to do business with them. I would recommend this place for future business and to others.

ARVELA L. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Everything was awesome great customer service and very professional ,Knowledgeable and Helpful??

ARVELA L. 
Rating:
5.0

Overall it was a smooth rental experience. I appreciate Amber allowing me to make a change in the size of truck needed for my move. I will use this facility in the future

Proft M. 
Rating:
5.0

Customer did not leave a comment.

Steffanee J. 
Rating:
5.0

Customer did not leave a comment.

MARVIN W. 
Rating:
5.0

Customer did not leave a comment.

JACK G. 
Rating:
5.0

Customer did not leave a comment.

KAITLYN F. 
Rating:
5.0

This location is the ONLY reason I have bothered to comment here. U-Haul's systems were a mess on this particular day, but Compass went above and beyond to save the day. In fact, I would not recommend U-haul based on this experience, but Compass deserves big kudos for covering for U-Haul.

STEPHEN M. 
No reviews have been submitted for this location.

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