Customer Reviews for Compass Self Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Self Storage LLC

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Jackie J. on

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The ladies that run this facility are awesome. They made sure I knew exactly what I was getting and explained everything. The actual truck was very clean and had no issues. I would highly recommend this location!

Dean H. on

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Henry D. on

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ron C. on

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Henry D. on

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Very helpful people!

Robin M. on

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Peter P. on

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make getting a copy of my license into your system easier - not everyone carries a cell phone with messenger service . Why not a countertop scanner ?

Laurie E. on

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Brandi C. on

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The truck sun visor was broken and was a safety hazard. Unable to use for blocking sun and obstruction will driving.

Jon F. on

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I reserved my truck online for 8:30 Saturday morning. Friday afternoon I received a call and a text saying I couldn't pick the truck up until 9 AM. No big deal, so I show up at 8:55 AM and there's already a line of people. It took over 30 minutes to be waited on. The poor ladies working here were stressed out because the computers were not working as they should. They said that something was wrong with U-Haul's site. They were very friendly, but it was frustrating as a customer to wait so long. I finally get the truck and sun visor was broken and kept falling back and hitting me in the head. I returned the truck well before my due time, but still got charged for driving 6 miles over my estimate. I would rent from this place again, but I find U-Haul's prices to be very high for what you get. I may look at other companies to rent a truck from next time.

john F. on

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Very satisfied with the rental.

Fred D. on

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Lesley Sutter is an awesome Manager at this location! Zip, boom, precision, no foolishness, total competence!

William K. on

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Lisa B. on

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Great customer service.

Jeannette F. on

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Ken R. on

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Shantal W. on

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Johnson C. on

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Josh B. on

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Van smelled like an ashtray. Driver's side sun visor fell out pulling out of the parking lot. Overall experience was terrible. I'll definitely be going somewhere else and using a different company next time.

Steve D. on

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Shawn M. on

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Excellent customer service!

Iris B. on

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Andrew W. on

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Terry N. on

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Angella K. on

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Thank you

Karen E. on

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Very excellent service very friendly and did everything in a fast and decent matter

bob M. on

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I was reassigned to a non-UHaul facility who had no ability to modify the fact that several add on supplies that I didn't need couldn't be removed. (the items weren't included in my rental) I was basically told take it or leave it, you have to call U-Haul which was another challenge.

Hepston H. on

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The people at Compass Self Storage are great.

bill L. on

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Broken driver's side visor and difficulty turning key in ignition .

Latisha B. on

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the lady was nice and did all she can to help as it wasn't her fault. she was patient and she searched for the corporate number and apologized on behalf of uhaul and was very courteous.

Ashley M. on

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Jason C. on

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The pricing is very deceptive...advertise $20 on window and end up paying $125 just to use for 4 hours to pick up a couch. It is what it is. But very over priced

Constantine T. on

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We were very pleased with Phil and Leslie who helped us with the rental unit back in December 2018 and the rental of a U-Haul truck. Great experience

Tammy H. on

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Very helpful, professional and friendly. Would definitely recommend this location to anyone.

Lisa E. on

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AMANDA M. on

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The gentleman that assited me was not very friendly! He was actually rather rude, especially checking back in. My husband heard him griping about me while I was inside and he was checking the milage and gas. The Lady, was supper nice tho and she has helped me in the past! He should fallow her example!!

RONALD C. on

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steven A. on

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Patrice W. on

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Gregory M. on

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Nelson M. on

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Bobby P. on

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I reserved through the app and it was awful. i had to repeat each step multiple times. at one point i had to start over after almost completing the process. there are way too many steps involved and the app had a hard time with most of them. also, ive never rented a u-haul vehicle and had to return it to the pick up stop. ive always returned it to the u-haul that is local to the destination. it cost me a lot of gas having to return it the the pickup location. had i known, i wouldn't have rented it from this particular U-haul and i will not recommend it to anyone without warning them of the pitfalls.

Michael H. on

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none great service friendly staff

son N. on

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jeff C. on

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juan carlos C. on

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NA

Lorrie A. on

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Stacey P. on

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Staff was exceptional, very helpful at this location and gave great advice thank you for your service!

Randall S. on

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Marlon W. on

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David A. on

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Dropped rental off after hours and no problems.

RESTONI W. on

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Customer service team is excellent!!!!

Tanner V. on

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David R. on

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William D. on

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Management was very efficient and friendly

Ashley S. on

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Michael M. on

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Cannot think of anything

Alamance M. on

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Tunisia L. on

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Staff is super friendly and helpful.

Deborah W. on

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Great staff and great service!!! Took the stress out of my move!!! Appreciate the service very much!

Henry D. on

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Natalie S. on

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Very nice and clean facility! The new GM is very knowledgeable and personable.

Neil P. on

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LATONYA J. on

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Sherri J. on

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Don’t change a thing. This location is AWESOME!!! I will definitely recommend them to anyone that is tasked with moving or storing items in the area.

David E. on

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Shane C. on

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This was the 3rd place I had to go to that day, one didn't have the unit I needed, the second never showed up to check out the rental. I should've been sent to this place from the very beginning.

Tracey M. on

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Pamela H. on

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Richard W. on

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kyle J. on

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Ilyasah S. on

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The lady at the front desk Leslie (I think) was wonderful. She was knowledgable and very helpful. Thank you for all of your assistance.

Marjory B. on

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The online portal for remote pickup and dropoff could never find my location so I had to call the vehicle owner and he was able to get me into the truck, but that was over an hour after my scheduled pickup time and was incredibly frustrating. I was told that this was a fairly regular issue with the online system. At one point we had 4 cell phones all trying to get the system to recognize our GPS location (you have to be at the truck to get remote access) and none of them could access it. It happened again at dropoff and - while the vehicle owner was very understanding - the issues have left me feeling like I would need to either pickup/dropoff during office hours (I couldn't due to work schedule) or use another company entirely. Had I been charged for timing issues due to this flaw in the system I would have been irate. Otherwise the truck was easy to find, easy to get into once the owner was reached, clean, well maintained, and easy to use. The location has very close highway access and is well lit and I was comfortable picking up and dropping off after dark.

Michael S. on

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Geoffrey M. on

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Lauren N. on

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GREGORY T. on

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This was our 4th rental with them in about 6 weeks. They are running a Top Flight Operation there. I would suggest you have them train your new hires. I would hire them in a minute. Made my families move livable. Thanks

Cynthia S. on

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Samantha M. on

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The customer service experience was pleasant and helpful.

Carolyn F. on

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Five star service experience! This team is on the ball.??????

Keith E. on

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Dale B. on

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Penny G. on

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Kevin D. on

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A very well run operation at this location. Would not hesitate to use again and again.

jeff J. on

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GREGORY T. on

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Great Service !

Bob B. on

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GREGORY T. on

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Top tier operations

Felecia H. on

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It was a great experience. The young man that worked there is from Florida. He was very nice to work with. I give him 5*s.

AMY C. on

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The representative at the facility when I picked up the truck was rude and impatient. I asked what time they closed and was told 5:30 but when I returned the truck at 2:30 they were closed. He told me there was a key drop but did not show it to me. It was a tiny metal door and was not labeled It took some time to locate it. I called twice before 5:30 to get the final bill for my rental but they never answered. It was a disappointing experience.

William C. on

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Compass storage is good . UHAUL is pitiful.

Arthur C. on

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Cliff S. on

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Lesley provided excellent customer service in that she explained everything well, provided options of my choice and was just a pleasant person to work with. I also felt the prices for U-Haul were very reasonable. If a need arises in my future I will certainly chose you again. Cliff Staudinger

Jerry W. on

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Marc R. on

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Dont overcharge. I drove 35 miles and have been charged for 105 miles.

Sabrina H. on

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Great customer service. I would only recommend longer hours on weekends (if possible).

Rose M. on

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jessica P. on

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Jeffrey T. on

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travis M. on

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