Best service I have ever had…. 5 stars
Kerry W.
Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We appreciate the time and effort the great staff took to explain everything. They presented excellent service. Thank you,
Tanya W.Not a thing! The customer service was exceptional!
Ted W.Service was not excellent. The staff was very helpful and professional
Flenard P.Great customer service. Will rent again
Keno S.👍🏾👍🏾
Sabrina J.They were absolutely the best overall
TONYA B.The people at this location was amazing. They made sure all my needs were meet and made sure I understood the process. Would definitely recommend.
Dominic D.Lower storage rates for Seniors and long term storage.
Donald A.Keep up the good work! Customer Service was awesome!! Smoothest transaction ever!!
MICHELE T.I didn't have to wait or utter a word. They were expecting me and did not delay in getting me in and out the door. Thank you!!
Monica J.I reserved a 10 ft truck. When I got to the pickup location, they weren't open. Had to call uhaul again and after a lengthy wait, I was finally given the code to the lock box for the truck key. Upon opening the lock box, retrieved a key that didn't go to the truck I was assigned. I then had to call uhaul back and tell them about the mixup. My reservation had to be redone, I was then charged for renting a 15ft truck, which was not what I needed. I was charged for a 15ft truck rental. This was they day of my move and I had no choice about the truck size and no recourse to adjust the charge. I was not happy.
William C.They only had one size of boxes (Medium) and only about 15. I had to go to the Home Depot to get the boxes I required.
Russell S.They are very friendly I have you use this U-Haul location twice. I have used another U-Haul location and did not feel quite as comfortable as I do at the one in Fairburn on Highway 74.
Lamorah S.Absolutely nothing! My experience at the Fairburn location was excellent! They went up and beyond assisting me! I will definitely use that location for future needs.
John J.Service was superb. Keep doing what you're doing.
Charlotte K.Keep up the great work! The customer service staff is wonderful!
Keri S.I felt cheated n misquoted,
Mohammed R.They over charged me more than double for a 1 day rental
Denvee L.There was a very minor dent on the right front fender that was not reported to us or on our contract. I called the rental offfice and reported this before leaving town for our move. She advised she would note same.
NORMAN B.Awesome staff.
Gloria R.I ordered moving equipment that was not with the truck upon pick up after my location was changed to a location 30 mins away from my desired location.
Dakota B.Awesome team
Lionel H.I dropped my truck at 1:17pm and Julie Gray said she would sign me out and send me my receipt my truck was due at 1:30pm she signed me out after 4:00pm and I was charged another days rental fee' please help me get my refund I have photos of when I turned my truck in. Help
cheri A.Easy online rental. Convenient location, great customer service. Excellent cost with no surprises.
Brenda J H.Customer service was outstanding
Dameian W.They help a lot , they give a good service
javier B.Door on truck does not stay up. It is a safety issue. We almost got hit by door several times. Thank goodness for quick reflexes.
Kimberly D.Great experience!
Anthony A.CNTINUE WITH YOUR GREAT CUSTOMER SERVICE
jeffery W.Great and professional staff
Rodney W.Truck was rented to me with a decomposing smell of. a body that the Mgr Heather said she was aware of prior to renting it to me, I have since made a complaint to 800 Uhaul and still have not received any response
Shartrail B.Na
Pamala H.Ms. Stacy Evans provided Great Customer Service and made my experience speedy help me to select the right truck for my job. ** The service went so well I rented again the next week** Thank you, Uhaul.
Daniel F.very good customer service
shawn H.The truck was very difficult to start. The key would not turn resulting in me waiting for 5-8 minutes each time before starting truck.
Traven H.Great customer service. All the employees were very professional and very friendly. Will definitely recommend this location.
Rachel F.Overcharged for fuel when I picked up the truck it was nearly empty then you charged me $50 + dollars to fill up your truck on my money when the truck was empty when I got it. Plus you charged me a fee to fuel it up. This will be reported
DARRELL L.My experience with Compass was great and i will use them when i need anything.
Melvin I.This location does not answer the phone. After calling this facility for 2 days at different times of the day, the only way for me to get questions answered was to visit the facility in person. Please note during the times I visited the facility it was not busy.
Felisa W.Great customer service!!!
Jennifer M.Customer service was AWESOME! I would use this location again.
Glenmore B.Heather and Stacy could not have been nicer. They helped us get what we needed very quickly and efficiently.
Sara C.DIdn't have the shipping blankets or dolly I had ordered, which was a big problem. The desk clerk was wonderful - not her fault.
Thomas R.The office staff at this location are all very helpful, professional and a pleasure to work with!
Angela P.There isn't anything at this time that comes to mind.
Trenia N.Your staff are the best
Homer K.When I need to rent a vehicle from Uhaul I only use this location.
Synithia C.Nice, helpful and friendly customer service at this location. Quick transaction Thanks!
Ronette J.The office staff is very professional and friendly. Vey clean and convenient storage facilities there also.
Gregory G.