Customer Reviews for Compass Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Self Storage

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Laurie M. on

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allison W. on

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Front desk lady was very professional, helpful and efficient. Smooth transition. Great experience.

Jose R. on

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Walton D. on

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Employee was fast, very knowledgeable and customer friendly

Michael H. on

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Azsjenny B. on

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I was told the wrong information in regards to returning the truck a little late. I asked if I would be charged if I returned the truck a couple hours late and was told no. When I was returning the truck online, I was charged for 2 rentals periods. I ended up calling customer service and they informed me that I was told wrong information. The representative ended up just adding a few more hours, so I wasn’t charged double. Moving all day and then dealing with that issue was just stressful. I am very appreciative of the representative though. I could barely afford the rental at all, then do be charged double, I wouldn’t have known what to do.

Kathy F. on

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Friendly and professional staff. Very knowledgeable.

Stephanie R. on

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Just keep doing what you’re doing

David H. on

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Very pleased and pre check in was good too

EDWIN J. on

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Manager was courteous and professional. No problems.

Edward G. on

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Employees were great!

Eric E. on

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The employee who was supposed to set up my 24/7 access truck, forgot to put the keys in the truck so I was late my whole moving day

zachery F. on

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Excellent service ! Site manager went above and beyond to help me

Althea B. on

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The location would not answer the telephone. The vehicle was not in good driving conditions. Contacted uhaul. COM customer service who could help me at all. After 4 hours of asking for a call from the pick up location, manager was contacted finally by u manager was rude and accused me of declining road assistance. After so many insults, I told the unknown manager that I was not pleased with his tone nor accusations and I ended the call

Mable W. on

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Ronald B. on

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Daniel P. on

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Great service, friendly staff. Excellent experience. Would recommend.

Eric C. on

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Robin N. on

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the service was great

Karen P. on

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Geraldo V. on

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robert K. on

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Not add a $35.35 charge on top of the $65 charge i already paid for a pickup truck I had for 1.5 hours

Brian D. on

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Great experience!

Ruben R. on

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I requested 0730 AM for pickup and it just so happened that the time had changed go 730 PM pickup time which delayed my moving. It was also very expensive. Not relying on Uhaul again. However, I am not rating it poor because the customer service was good.

Latia S. on

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Yousef H. on

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They sent me to a closed location and took me a long time.

Bill P. on

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Nathan K. on

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Nothing

henry M. on

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Consider cruise control on your vehicles.

John C. on

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Kent B. on

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Kristin M. on

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Have trucks ready as promised, if they are returned 2 hours late (thus screwing up said customer's move) and the late truck is teeming with maggots and smelling of dead bodies, damn well compensate your customer for the inconvenience of wasting 4 hours on your lot begging for a truck to move with.

Sharita M. on

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Jason H. on

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Julie Hurstchey was amazing. Very professional and accommodating. Thank you

jason R. on

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Randy C. on

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Wendi N. on

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Excellent service

Ebonee H. on

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Dorris A. on

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Great customer services! Clean enviroment and friendly faces.

linda B. on

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Cab dash was dusty, as if it had not been wiped down in weeks. Floor of cab dusty. Windshield dirty. Truck ran fine for our short in-town move. When I brought these comments to the young lady's attention at check in, she said, "we don't have time to clean them, we're too busy". That did not compute!

Michael P. on

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Wonderful customer service. Very pleasant and willing to work with me based on the impending bad weather.

Luis Z. on

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randal J. on

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emanuel W. on

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Theodis W. on

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Julie was a phenomenal representation of U-Haul. Keep her.

Stanley S. on

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Glenn W. on

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ELIZABETH L. on

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Juan G. on

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Juanita D. on

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Was a very nice experience. Can't think of any way to improve it.

Harris D. on

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JAVANADI J. on

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Eric T. on

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Jaleel C. on

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Thank You

cathrine L. on

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KENNETH R. on

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Quincy G. on

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KATHY R. on

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The manager needed more assistance to help with the customers, it was packed and only one employee assisting all the customers.

cathrine L. on

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Awesome and fast customer service.

Bj W. on

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CARL D. on

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Showing good courtesy

Michelle M. on

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LaVonda J. on

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Joshua P. on

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Instead of double charging someone for a payment it would be easier on the customer to refund or charge the difference. Instead of my payment being 108.00 it was 153 and 108 for 3-5 business days. This is unnecessary and rude. I was charged twice and am going a week without $153.00 because of this.

Keith N. on

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Mom’s attic leaked.

Melody B. on

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Outstanding and hassle-free!

LAVELL F. on

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floyd A. on

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Tamara S. on

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Tresa M. on

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edward S. on

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Allen H. on

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Nothing all was good

Tiffany R. on

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Girl was very nice but to wait as long as we did (2hours) and have to leave without any resolution wasnt acceptable.

ANDY B. on

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Needs routine maintenance. Also the steering needs attention. Truck was all over the road.

BOBBIE R. on

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shaquanna A. on

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Nothing.

Steven H. on

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Ken W. on

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I wish that U Haul as a company, had auto transports that were bigger than what appears to be, only able to handle a VW or a Mini Cooper.. Mid size vehicles are a very tight fit. I would suggest a minimum of 84" W.

Bruce D. on

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Gregory B. on

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BARBARA J. on

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Receptionist was fabulous.

betty T. on

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Nothing..the csr was knowledgeable about everything..very pleasant

Marsha P. on

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verena V. on

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RUTH W. on

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Your service was great. Will use again. Thank you.

Mark P. on

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Both Julie and Keith are absolutely Customer oriented. Would highly recommend this particular location to all my friends especially in the military. Definitely will be using this exact location with my next move. You have a solid team in place and would not change a thing. Thank you to both of them for treating me with respect and compassion. Sincerely Mark Pirie, USAF (Ret)

Samantha C. on

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Julie Hirschy and Keith were extremely helpful and patient during my visit. The customer service is second to none! What a pleasure working with them!

Phillip C. on

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I have always had good experience with this service.

Joseph C. on

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william T. on

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ALFRED J. on

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Moved from Pittsburgh to North Carolina, She was Good & Friendly. I had an Issue removing my car, But I worked it out.

Todd L. on

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LYDIA S. on

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The manager on site (Julie) was extremely helpful and so wonderful to work with. The truck was ready to go and everything was well explained up front. Great experience!

Bobby M. on

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WILLIAM A. on

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Great customer service

WILLIAM A. on

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Awesome service and very reliable product at good cost

Dayna D. on

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Brittany M. on

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Marie J. on

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steve J. on

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The staff was friendly and they had a clean truck ready for me. Very smooth transaction.