Customer Reviews for Compass Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Self Storage

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ken K. on

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Jason C. on

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Brandon M. on

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Fix the app so it actually tells me the right location along with the five emails Uhaul sent me changing the location, which made us go to the wrong place

virginia M. on

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Deborah C. on

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You guys are Awesome!

Jay W. on

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Parking lot needs to be bigger to accomidate larger trucks

Maurice K. on

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James E. on

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Edward K. on

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A great crew who answered all of my questions.

Nicholas K. on

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Debra T. on

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Allison H. on

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Aaron A. on

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The U-haul app is terrible.. but the employees at this location were very helpful. Don't use the app!

Benjamin F. on

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Deborah M. on

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Rodney C. on

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Phil W. on

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Denise P. on

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for this location stay the way you are you guys was outstanding !!!!great job on handle all who came thought your door's

James G. on

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I have no complaints

James B. on

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The staff made everything easy.

Jessica P. on

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Ben H. on

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We had a very good experience renting our uhaul from Compass storage. They were very nice and professional. Thank you.

Paul T. on

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joshua F. on

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Great customer service, Im a client for life! Joshua Furr

Daryl T. on

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Kevin R. on

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Ren M. on

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I dropped off the truck at around 11pm so there wasn't any staff on duty. But the web app made the drop off process really easy and I loved not having to figure out a time that Uhaul is open to drop off the truck. So that was a good experience.

Arlene K. on

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Just continue to keep a supply of different size u-haul trucks on hand.

Johanna M. on

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Lauren at the front desk was fantastic!

Jerry P. on

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more selection

Penny P. on

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Air pressure in back drivers side tire almost nonexistent. Luckily we had an air compressor.

Don V. on

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Follow thru on what the agreement was

Linda W. on

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Vicki H. on

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Computer wasn’t working properly, stressed that I had movers coming at a certain time. The girl was apologetic but just took way to long since I did early bird check in

Jerry B. on

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MICHAEL C. on

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Douglas O. on

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Best experience ever

Jordan S. on

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Person we worked with was very friendly and helpful

Jen M. on

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The drop off location was amazing and so were the staff. It was clean, well maintained and the staff was friendly, helpful and very knowledgeable.

willie N. on

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Adainte on front desk was great. Very good employee.

Olin W. on

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Thomas G. on

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No Great job!

Calvin P. on

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Not sure.

Karen W. on

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There was a leak in trailer

STACEY S. on

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PHILLIP J. on

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Fast and friendly

deborah E. on

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Lori was very helpful to me. I really appreciated her kindness and helpfulness. Appreciate her with a Sullivan gift card!!

aldo A. on

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Sherry F. on

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lawrence O. on

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Lisa F. on

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Nowhere to park the truck.

Timothy D. on

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Latoya R. on

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Compass self storage staff was helpful and customer service was excellent. On the other hand....uhaul customer service was horrible. I used the mobile pick up which didnt work and I had to wait 1.5hrs to pick up my truck once the store opened (pick up time was 7:30am store opens at 9am). Not only did the mobile pick up system not work, but I was put on hold for 45 mins trying to speak with uhaul customer service. For this reason, I will not be using uhaul again.

Robert M. on

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Super friendly personnel. Will definitely rent from here again.

Cheryl B. on

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Don't use the 24/7 pick up feature

David J. on

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Very good experience. Was last minute and they were very helpful. Explained everything. Very quick and efficient.

David J. on

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Was an overall good experience . It was a last minute rental and they had what I needed, explained everything very clearly. Was in and out in 10 minutes.

Kathy W. on

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Michael E. on

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Olin W. on

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JAMES M. on

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Mark G. on

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Evan D. on

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MURIEL B. on

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I am VERY ANGRY because I went to this site because the man at the site I was supposed to go to said he couldn't take me there. I don't really know what the problem was, he just seemed very confused and didn't know what to do. He told me I had to return the truck to another site and one of his customers gave me the address to the other site. I'm just moving to NC that day so I really don't know my way around. So, I finally got to the other site and it was closed. I wasn't sure what to do but ended up dropping the keys in the drop box and left. And, you all had the nerve to charge me $20 for going over mileage and gas. I put more gas in that truck before returning it so it had more gas in it than when I got it. And, if I was over mileage, IF, it's because I had to find the other site. I'm not happy with this AT ALL!!!!! And, then it states that I returned the truck on the 17th, WRONG! The truck was returned on the 16th.

Peter E. on

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WILLIAM J. on

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Justin M. on

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Both employees who helped me were extremely helpful and friendly.

Robert F. on

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Site manager was great to work with

Benjamin Y. on

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William D. on

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The staff there was quite nice. But being North Carolina, everyone is fairly nice. They did have quite a bit of problem with your rental program though, wasn't their fault, something to do with the computer and your site.

tony M. on

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The driver rear wheel base was damaged or majorly out of alignment (which made that wheel wobble for 700 miles (causing me major gas)!!

Paula R. on

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Compass Mini Storage has great customer service. They always take good care of me.

Jeff R. on

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Give credit back for unused miles.

James F. on

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Say it will be ready at 9 an it wasn't

James B. on

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People were very friendly, always there to help.

Patricia K. on

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great people.

Susan H. on

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Christopher W. on

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Porschia M. on

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I was moving out of my apartment today. The woman upstairs asked where I was using a storage unit! I told and she went and signed up for a unit right after that. So do I get an$75 credit on my unit?

Patrick A. on

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WILLIAM E. on

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clyde G. on

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john M. on

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Rent out trucks that are maintained, have them so they don't leak on your belongings. And give you the truck full of gas

ADAM R. on

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Dominique M. on

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Ramon B. on

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Have more selection, I have to get a bigger truck then needed because availability, also thank you to Dante for his professionalism and terrific attitude.

edgar M. on

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Thank you

Jo Ann O. on

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Site manager was great

FILOMENO D. on

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The attendant was very professional and helpful.

Thomas G. on

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Latoya W. on

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Thank you so much for great customer service!! Jim was awesome!!

JASON W. on

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Overnight drop off