Customer did not leave a comment.ANGELA A.
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Erin was VERY welcoming, helpful, and she provided great customer service. Thanks Erin!!Brigida N.
Make sure someone is on site and Thr customer doesn't have to wait 20 min for someone to return. Make sure the vehicle is cleaned and sanitized for the customer safetyOLLIE W.
Air conditioning was not working.RODNEY A.
I will never do business with U-Haul ever again, we have made a reservation at a certain time in the afternoon for a 20 Foot Truck and we were running a little bit late and unfortunately the reservation was canceled. I tried to call many times to contact you a representative to let them know that we were running late thankfully the local person at the storage place had a 10 foot truck, that was better than nothing so I will commend him for his kindness but as for U-Haul the communication is not good it's very poor and the lady that I spoke to a customer service representative about the situation was not kind at all. Also the lady that I talked too customer service tried to get me a reservation in another state that was not a good use of time and she was not very kind on the phone. Thankfully at least U-Haul refunded my money I will give them that much credit. But the entire process was very stressful and we lost a lot of time . It put my family under a tremendous amount of stress. I will for sure go with another moving truck company.I think with U-Haul could do to improve is there communication the process and just overall better customer service overall. I unfortunately see why the reviews are not very high for U-Haul I'm going with your competition I believe it's Penske truck.MICHAEL C.
So we made a reservation for 7:30am for the truck and the only place open that early was park forest. When I called them the day before my reservation date they said specifically do I have to go to Lansing they said no it's one in Park Forest. So I came to park forest at 7:30 to tell me I needed to go to Lansing and had to wait a 1 hour for them to open. Basically they didn't take down our reservation time or something like that and it set my moving time back 2 hours.Heaven J.
Customer did not leave a comment.Latoya B.
Customer did not leave a comment.Nathaniel P.
Customer did not leave a comment.Jose R.
Lot needs to be bigger for parking vehicle.PHILLIP M.
If you need ANY HELP go to the facility. They NEVER answer the phone. App for picking up the rental trucks DOES NOT WORK properly. Sat in front trying to pick up truck reserved 2 days prior for almost TWO HOURSSSS!! Need ANYTHING, go inside and be aware that this is NOT uhaul so if you need a truck thru this facility, call uhaul directly. Not enough information given, was told to download app and follow steps. NOT that simple. Gained a GREY HAIR just dealing with this issue.Brianne F.
Customer did not leave a comment.ines R.
Customer did not leave a comment.KENYA H.
Arrived at location at posted opening time 9:30am, wait 15 minutes for someone to arrive and open up location. Was given a truck that had a loud wine when put in reverseChristopher B.
Customer did not leave a comment.William C.
Tell me what my grand total is before I leave the storeOlus S.
Customer did not leave a comment.MONIQUE W.
Customer did not leave a comment.PHOENIX B.
Check Engine Light Came on. Tire Pressure sensor was on when I received the truck. The suspension was good. The customer service at Compass was good.Darron M.
Most companies are in business to make moneyX most even if it inconveniences the customers. Didn't have the size vehicle I wanted..Nathaniel F.
Better customer serviceCHARS E.
Thank youURSULA W.
Nothing. Erin was great. Very kind and helpful.THOMAS B.
Everything was efficient and clean the service was very prompt and efficiently executed...Darnell M.
Customer did not leave a comment.Amy G.
Definitely make sure the truck is cleaned out before someone else uses it so they aren't charged anything but overall the people that helped me were absolutely excellent!Angelica D.
Customer did not leave a comment.Cornelius A.
The truck was good for what we needed. Thanks!Richard L.
Customer did not leave a comment.Idowu S.
Well today I was in a rush and made the mistake of not looking over the truck or checking the milage.The contract said 57005mi.out...my total trip from my estimate is less than 40 miles.The gas gauge was a tenth under half of tank. I was gone 1 hour and 39 min..(10:14am to 11:55 am.. My route was basically a straight line ,I went south from 173rd to 210th ...then north from 210th to 159th and back south from 159th to 173rd where I dropped the truck off. The milage was 57101 in. Also before returning the truck I stopped and replaced the gas I used..gas is $2.50 a gallon.I put $4.00 in the tank that put the gas back to a tenth under a half of tank..I ride that route everyday Sauk Village ,Il to Calumet City, Il it is only 10 miles at the most. The only way it would add up to 96 miles is that the start out milage was incorrect. Not only that no car manufactured can give you 96 miles on $4.00 worth of gas/ 1and 3 /4 gallons. I questioned it but didn't feel like a confrontation. I feel that the guy at the desk had a idea what he was doing and caught me slipping because I went to the bathroom as he filled out the contract so soon as I came he had me sign it. Usually I would go check out the truck before signing anything. I told him I wasn't going to be gone that long maybe until 12 or 1pm. He gave me until 3pm. I did a run similar to this last month and the bill was under $59 . So this bill today for a $116.00 really got my attention.Because I did the math and applied logistics. I Know for sure that incorrect milage is the only explanation. Whether it was intentional or accidental I don't think I'll be using this place again but whoever I decide to use I will checking and questioning with a fine tooth comb. Rule # 1 never take they word always double check to make sure the contract is accurate before you sign.Anthony L.
Customer did not leave a comment.Christina S.
The mileage costs is my only complaint. I feel it is a bit high.Annesha L.
No problems! The staff is Awesome and very kind!Sharhonda B.
I was charged for not filling up the gas to its original supposed level which was not on a half of tank. I originally had a fourth of tank and took pictures for proof, so I returned at a fourth of tank. To make matters worse, customer service has not returned my email.Durdaana O.
The Young lady name Ingried Nathansen worked hard getting me the U-Haul .The app that you all told us to download that is not acceptable also the truck that I had didn't have that much gas in it I put the truck past half a tank in gas but the young lady took care of me in the right way. Also I reserve that truck a day before I was told to be there at 9 AM and I was there on time and for my inconvenience . I did not leave until 11 o'clock with the truck and I was supposed to be there at 9 AM to move for my inconvenience I think you all should credit my money back at least half no gas in the truck inconvenience but the young lady help me to a certain extent.martese H.
Customer did not leave a comment.Paula R.
The truck was dirty, I threw out the empty water bottle, half eaten pretzel and napkins. The floor was covered with sand. With the pandemic, one would think these trucks would be thoroughly cleaned before they are rented.david H.
Send a confirmation to the customer when the keys and rental agreement are retrieved from the drop box.Jennifer V.
Nothing customer service was greatKurstan C.
Customer did not leave a comment.Keirra H.
Customer did not leave a comment.Latressa W.
There are plenty of places to rent a truck. But this location was very helpful at getting whats needed if they don't have it they can find where you can get it. ThanksTheresa C.
Ingrid was amazing! It was my first time renting a Uhaul and thanks to Ingrid I will be back to this location in the future. She made my experience extremely pleasant and hassle-free. She was ready to answer any questions and address any concerns I had. She even got my anxiety down about driving the truck! On top of her wonderful customer service, and warm greeting upon entering the building, she also went further and placed a cover over my broken window on my car so the rain would not get inside of it! Truly a treasure to have on your staff and I hope the next time I have to use this service that she is the person who helps me again.Michelle C.
Young lady was very helpful! ThanksDavid L.
The process to pick up the vehicle after hours took about an hour because the websita didn't allow me so I had to call and was on hold for 45 minJesus A.
Customer did not leave a comment.Vanessa Z.
Customer did not leave a comment.Sophia H.
Customer did not leave a comment.shamika G.
Just keep giving excellent customer service. My visit was quick and expedited really quickly. Gave shawn my info and was out the door. Thanks again for everything and his amazing CS skills.Terrance C.
Sign out front.James N.
Customer did not leave a comment.Brianna S.
The place was extremely clean and the gentleman was phenomenal, also.Corwin R.
No CommentsMICHAEL M.
Customer did not leave a comment.MICHELLE N.
Customer did not leave a comment.masin M.
Customer did not leave a comment.Kathy C.
Everyone was kind and courteous I really enjoyed my customer service experience I U-haul to everyone I knowAnthony M.
Customer did not leave a comment.Akbar Z.
Simplify the after hours drop off procedureDebra B.
Overall, I was highly satisfied with the customer service. The representative was very professional and had great customer service. The Cargo Van I used, I put way to much gas in it. Took the Cargo Van back to the store where I got it, and asked for a refund on the extra gas I put in the tank. The representative stated there's nothing Uhaul could do about reimburseing me the gas I put in the Van. I wasn't pleased but the service was awesome.Walter G.
Customer did not leave a comment.Angela S.
When you using the app to return the truck it needs to be clear instructions for someone that's not computer friendly. I know how to use technology but didn't know I had to enter a zero after entering the mileage and sending pictures after I already locked up the truck.Felecia S.
Customer did not leave a comment.Kathleen V.
#GEreviews @uhaul The neighborhood dealer staff in Lansing were really nice! But the truck had to be seriously cleaned before use (hose and mop). And tbh, I will never again use a neighborhood dealer that I HAVE to return the truck to b/c that limits my moving options. Also, you sent me sans car out to Lansing IL, from Merrillville, IN (40min trip) and then called me to tell me I wasted my BFF's gas b/c you DID have a truck in M'ville when we were 35 min into a 40 min trip across the border. Yeah. Then I find out when I can't afford NOT to pay, that you bill by the mile? Really? You owe me the mileage money IMHO, b/c of a call center glitch sending me all the way out there. Word to the wise. And don't even get me started on the Uhaul proper storage unit you guys sold me the following day in M'ville. That whole situation is FUBAR. Want my bleeping money back! (Paid upfront on the phone to lock in unit [great option], unit stolen by another client, I was downsized with credit put on account with 20% inconvenience fee [nice?], and then a second unit comped out of fairness [also nice], then I was LOCKED OUT during $50/hr pro movers ON THE CLOCK TIME, last 2 hours on the clock out of 14 hrs paid for. WHAT. DA. FAK?!? Not yet made whole from that. Couch surfing "temporarily homeless" CEO of 10 person tech startup. Trusted @uhaul with my money and property... and we see what that got me. I may go with compass storage in Lansing or just bite the bullet with public storage if I can get 24hr access... But I am interested to see what Ruth in sales and Rose property manager work out. They were also VERY nice. So you know, Driver/movers literally had to bring stuff BACK TO HOUSE I AM SELF EVICTING FROM FOR SAFETY/SANITY CONCERNS = why I am pissed. #GEreviews on Twitter/Facebook + www.newsgereviews.wordpress.com "Fair and honest criticism is the most useful thing in the world."-GE Phillips, CEO of InfinidrOne, LLC www.gequotes.wordpress.com https://infinidrone.netgregory P.
Customer did not leave a comment.Jerel G.
I reserved a 10â€ truck and no keys was in lock box I was still charged for truck I called customer service and they told me the hold would be reversed but today the charge changed from pending to posted and my money was taken out of my account it was not returned. I will be calling back to the Lansing store when they open this morning this is ridiculous.Laquette M.
Excellent customer service, You are the bestFRANK E.
Customer did not leave a comment.Durant F.
Convenient as its in the same location as my storage. Love this location, friendly, and efficientJessica S.
The cab smelt like an ashtray, their were cigarette butts in the ashtray, it looked like the cab had not been cleaned in months, I was the one who had to walk across the street to get the truck and bring it back and then I had to wait for the guy to flood my furniture pads and put them in the truck. When I returned the truck, the Regional and another person could not figure out how to return the van and still charge me for the furiture pads and told me I could leave and that they would email me the recipesAlan P.
speedy rental, easy returnJames H.
Sean was very friendly and helpful.Valerie T.
Customer did not leave a comment.Laquisa S.
They have a hold on my account but took the money out saying that the hold was just to hold the truck and would be returned but my card company says in 30 daysTameka J.
Customer did not leave a comment.Courtney P.
Customer did not leave a comment.serita R.
Keep doing what you are doing. . Everything was find...JIMMIE B.
Customer did not leave a comment.Sammie B.
They took care of business thank youGwendolyn R.
Customer did not leave a comment.Roberto M.
The lady at your store U-Haul was very knowledgeable. New about the equipment very professional and respectful. If I need your service I definitely will come back to your Lansing store everything let's clean I had a very positive experience at your store.Mary M.
Was not location ordered. Inconvenient to get to. Truck smelled awfulMark G.
Customer did not leave a comment.Tiffany M.
Customer did not leave a comment.Sandra W.
Mary was a delightful person, she was friendly, extremely helpful and so pleasant to talk to.Antoinette T.
Customer did not leave a comment.Benedict B.
I was cheated out of my money miles were recorded incorrectly at pick up location I did not go anywhere near 76 miles and I know that for a fact driving the same distance to and from work don't even at up to 76 miles and it was so call a way which shouldn't been more than 76 and way less than that as wellMonttrel C.
Customer did not leave a comment.Nancy B.
I have nothing to comment on improving customer service. I was pleasantly greeted and received the utmost of attention. Everything was explained in detail and made crystal clear.Andre S.
Customer did not leave a comment.Orville C.
Customer did not leave a comment.Garold L.
Customer did not leave a comment.Caitlin H.
Customer did not leave a comment.David H.
Always have the big truck because that brings more customersMaurice N.
The pick-up was a nightmare - no emailed instructions, no key unlock code, no answer when I called U-Haul for help. The attendant from Compass had to help and she had a real bad attitude like I was a total inconvenience to her.Royce L.
For the 24 hour pickup they lock the keys to a lock in the truck. There was no one to get the unlock code from. Please either email the code to customers or give a working phone number to contact someone to obtain the code.Brandi H.
Make more parking available for cars please.Mark D.