Customer Reviews for Compass Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Akbar Z. on

Rating:

Customer did not leave a comment.

Debra B. on

Rating:

Simplify the after hours drop off procedure

Walter G. on

Rating:

Overall, I was highly satisfied with the customer service. The representative was very professional and had great customer service. The Cargo Van I used, I put way to much gas in it. Took the Cargo Van back to the store where I got it, and asked for a refund on the extra gas I put in the tank. The representative stated there’s nothing Uhaul could do about reimburseing me the gas I put in the Van. I wasn’t pleased but the service was awesome.

Angela S. on

Rating:

Customer did not leave a comment.

Felecia S. on

Rating:

When you using the app to return the truck it needs to be clear instructions for someone that's not computer friendly. I know how to use technology but didn't know I had to enter a zero after entering the mileage and sending pictures after I already locked up the truck.

RHONDA G. on

Rating:

n/a

Kathleen V. on

Rating:

Customer did not leave a comment.

gregory P. on

Rating:

#GEreviews @uhaul The neighborhood dealer staff in Lansing were really nice! But the truck had to be seriously cleaned before use (hose and mop). And tbh, I will never again use a neighborhood dealer that I HAVE to return the truck to b/c that limits my moving options. Also, you sent me sans car out to Lansing IL, from Merrillville, IN (40min trip) and then called me to tell me I wasted my BFF's gas b/c you DID have a truck in M'ville when we were 35 min into a 40 min trip across the border. Yeah. Then I find out when I can't afford NOT to pay, that you bill by the mile? Really? You owe me the mileage money IMHO, b/c of a call center glitch sending me all the way out there. Word to the wise. And don't even get me started on the Uhaul proper storage unit you guys sold me the following day in M'ville. That whole situation is FUBAR. Want my bleeping money back! (Paid upfront on the phone to lock in unit [great option], unit stolen by another client, I was downsized with credit put on account with 20% inconvenience fee [nice?], and then a second unit comped out of fairness [also nice], then I was LOCKED OUT during $50/hr pro movers ON THE CLOCK TIME, last 2 hours on the clock out of 14 hrs paid for. WHAT. DA. FAK?!? Not yet made whole from that. Couch surfing "temporarily homeless" CEO of 10 person tech startup. Trusted @uhaul with my money and property... and we see what that got me. I may go with compass storage in Lansing or just bite the bullet with public storage if I can get 24hr access... But I am interested to see what Ruth in sales and Rose property manager work out. They were also VERY nice. So you know, Driver/movers literally had to bring stuff BACK TO HOUSE I AM SELF EVICTING FROM FOR SAFETY/SANITY CONCERNS = why I am pissed. #GEreviews on Twitter/Facebook + www.newsgereviews.wordpress.com "Fair and honest criticism is the most useful thing in the world."-GE Phillips, CEO of InfinidrOne, LLC www.gequotes.wordpress.com https://infinidrone.net

Jerel G. on

Rating:

Customer did not leave a comment.

Laquette M. on

Rating:

I reserved a 10” truck and no keys was in lock box I was still charged for truck I called customer service and they told me the hold would be reversed but today the charge changed from pending to posted and my money was taken out of my account it was not returned. I will be calling back to the Lansing store when they open this morning this is ridiculous.

FRANK E. on

Rating:

Excellent customer service, You are the best

Durant F. on

Rating:

Customer did not leave a comment.

Jessica S. on

Rating:

Convenient as its in the same location as my storage. Love this location, friendly, and efficient

Alan P. on

Rating:

The cab smelt like an ashtray, their were cigarette butts in the ashtray, it looked like the cab had not been cleaned in months, I was the one who had to walk across the street to get the truck and bring it back and then I had to wait for the guy to flood my furniture pads and put them in the truck. When I returned the truck, the Regional and another person could not figure out how to return the van and still charge me for the furiture pads and told me I could leave and that they would email me the recipes

James H. on

Rating:

speedy rental, easy return

Valerie T. on

Rating:

Sean was very friendly and helpful.

Laquisa S. on

Rating:

Customer did not leave a comment.

Tameka J. on

Rating:

They have a hold on my account but took the money out saying that the hold was just to hold the truck and would be returned but my card company says in 30 days

Courtney P. on

Rating:

Customer did not leave a comment.

serita R. on

Rating:

Customer did not leave a comment.

JIMMIE B. on

Rating:

Keep doing what you are doing. . Everything was find...

Sammie B. on

Rating:

Customer did not leave a comment.

Gwendolyn R. on

Rating:

They took care of business thank you

Charles S. on

Rating:

EXCELLENT

Roberto M. on

Rating:

Customer did not leave a comment.

Mary M. on

Rating:

The lady at your store U-Haul was very knowledgeable. New about the equipment very professional and respectful. If I need your service I definitely will come back to your Lansing store everything let's clean I had a very positive experience at your store.

Mark G. on

Rating:

Was not location ordered. Inconvenient to get to. Truck smelled awful

Tiffany M. on

Rating:

Customer did not leave a comment.

Sandra W. on

Rating:

Customer did not leave a comment.

Antoinette T. on

Rating:

Mary was a delightful person, she was friendly, extremely helpful and so pleasant to talk to.

Benedict B. on

Rating:

Customer did not leave a comment.

Monttrel C. on

Rating:

I was cheated out of my money miles were recorded incorrectly at pick up location I did not go anywhere near 76 miles and I know that for a fact driving the same distance to and from work don’t even at up to 76 miles and it was so call a way which shouldn’t been more than 76 and way less than that as well

Nancy B. on

Rating:

Customer did not leave a comment.