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Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Recently received excellent customer service from Kim and Chastity at the Compass Self Storage on Branch Avenue, Providence, RI. Each of the above-named helped to make the U-Haul rental stress-free. Moving can be a challenging time for anyone, and Kim and Chastity seemed to understand this. Their prompt attention, positive attitudes, and helpful suggestions went a long way in making the cargo van rental the easiest part of the whole endeavor!
Robert BStaff was very helpful and easy to deal with
Ronald EI was pleased with customer service
Jillian HApp had trouble scanning picture so I had to use the website. You can barely see the “next step” tab hiding below. I also rented an appliance dolly, they didn’t leave it in the truck. I had to wait till they opened. The customer service agent I spoke with was very nice helping me with the website and picking up my rental
BERNY CCustomer service was very helpful, truck was clean, but smelled of cigarettes smoke
Katrina HThe person at this location is not helpful at all. Truck was very dirty and had a very bad smell
jose SFront desk was really nice i have dealt with her before
MICHAEL SA good sweeping out would be nice. I used the truck twice and the dirt from the previous user was still on the floor of the truck.
Gloria GExcellent
Shamsideen EThere seemed to be some kind of dirty water spot in the back which got on some stuff, but I could get it off cause it was on a hard object luckily. Tire pressure was low likely due to cold weather.
Keriann MTruck was slightly dirty in the cab and in the box
ELMER PThank you
Aisa KNo dollies, wi fi was out
Paulette PClean the trucks before giving them to customers!
MEAGAN LRude and unhelpful counter person.
DEREK BMaybe it's because I don't rent Uhaul very often, but I wasn't 100% sure if I took the return photos correctly. It would be helpful for people like me to have a reference for each required photo to be sure. Otherwise, we used the 24/7 rent/return and it was VERY easy and convenient. The keys and key drop-off were clearly marked.
Zerinamarie Pthe van had trash left inside. when i went to return the van the location showed it was open but the door was locked the was a guy at the front desk and he seen me at the door, he walked away then came back several minutes later and unlocked the door. he never checked the van to make sure the gas was at the correct level nor did he update my mileage. i asked him why he didn't check the van and he told me i would receive a updated receipt within a hour and i still haven't received the updated receipt.
Shaunaya JThe person working at the desk clearly didn’t want to be there and was extremely unhelpful
Alexander WThey had the slowest computer system and they do not communicate with people correctly for 10 minutes I heard two different complaints with the same issue the guy looked like he really didn’t want to be there
Keyona LManager named Kyle was the worst interaction. I've had with anybody in an establishment in years... I would highly recommend using another facility and do not use the one on Branch Avenue in the state of Rhode Island....
George JI just wanna say best service by the employees there Ryan I believe was who helped me and was great explaining everything made it super easy for us . great store and great service thank you once again and would definitely recommend renting from Compass self storage again !!!!!!
omar bIt had problems with the truck
Tammy GThe young lady behind the counter was very professional and took care of everything that was needed to me to rent the U-haul for the day thank you so much
Jason FGood poeple
Tammy GVery friendly customer service and very helpful. Effiecent and courtious. Would definitely recommend.
amy fTruck was in very poor condition maintenance wise. Multiple lights on the dash. Truck ran very rough and the suspensions was horrendous
Michael BThe process was fairly straightforward. Check-in was smooth and noneventful. One thing I would recommend. I noticed that all of the trucks were parked facing forward. I think it would be a good touch to have staff back them into a spot with the front facing outwards. This way a customer can just jump into the truck and drive off. The other way means they have to back up, sometimes blindly! This could be a safety issue, especially for nonprofessional drivers.
Gary NGreat experience. Simple check in/ check out
Jason VThe service was very good, customer service was very friendly and detailed.
gabriel nJust keep doing what your doing customer service means alot
Delano EEverything was great. Maybe a sign to indicate customer parking but it wasn’t hard to find a spot after I knew where to park
Justin FStaff was great. Good communication, very understanding. Great service.
Juan CU haul always come back to you with some fee's that's I don't owe. I brought that truck back on the 18th ...so why am I getting charge for the 19th? Make no sense to me? I also rent again on May 21st, only had it two hours, brought it back, if I owe any money, why didn't they say I owe money then.
DEBORAH HNothing at this point. Extremely positive experience for me
ayodeji oKeep up the good work
Stanley PThe gentlemen that was working was amazing , beyond customer service to help me and guide me proper way! All being on crutches injured , he was outstanding!
Yvette CIt’s always a pleasure to go there, great team.
fabio tVery profesional staff and great customer service.
fabio tWith absolutely no waste of time, great job guys!!!.
Jorge DIdentify when uhaul is actually turned in
Stacy LEmployees friendly and courteous.
Lizabeth CKyle was friendly and informative
Jasmine SThis is my 3rd using this services in the same place and believe everything always is perfect and easy
ISRAEL RFirst, I would replace the combinations on the key lockboxes. Next, I would have the workers thoroughly clean the entire cab and note any defects/problems. Lastly, each truck should be checked for overall performance before it is rented to the next person.
Charles HVery standard fare for uhaul
Travis AGreat place!
Alex KGreat customer service and very punctual.
Lisa FCould not get in touch with anyone from UHAUL when there was an issue. Tried calling, live chat and sent an email, no response.
Jonathan AThe truck was a little dirty in the cab, but overall in good shape. The staff was very helpful, courteous, and attentive.
Jeffrey VAs usual Justin and William a wonderful to work with. Had to go back to my storage on 8/19 and Justin was working and so how much my body was hurting and helped me bring my things to my storage. William has always been as helpful it just happens Justin is usually working when I go. I give them both 5 stars! Thank you for all your help guys. Activist_Dragon AKA Carol Shea 💜
Carol SExcellent excellent
carey tImprove moving supplies inventory control. I had to contact six locations to get a half dozen moving blankets. Boxes were no problem.This was unusual in my experience with U-Haul, but there you are.
James Anothing special
Ariadna MI still have not received my email it's MavMav43@gmail.com
Maria VService very appreciate it excellent outstanding thank you
raquel l