For me it was the instructions of how to find the truck after hours. It’s in a dark area and as a female it was quite scary going into another open auto body shop to ask about Uhaul.
Briana B
Customer Reviews for Competition Body & Paint
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service
Marcela OTheir hours and staff were polite and professional! Thank you.
Robert AToo easy and thanks
Kaleb DEveryone was very nice! I was in and out in no time.
Garth MVery nice and friendly.
eric rI was charged a tax on this equipment, but no tax rate was given. Therefore, I know way of knowing how you all arrived at the amount of tax. I would appreciate an explanation. Thank you.
Jose SThank you
Richard MFaster service
William RAnswer the phone and have a sign indicating that you need to pull around where the gps takes you. The overall area did not feel safe. I called multiple times before they closed and no one answered got there 1/2 hour before close and no one was there.
Riley BEverything was great
EOLEGARIO WEasy access.
Carl CGreat service and nice equipment! Exceeded my expectations!
Mike DDropped off after hours. Not well marked and had concerns on drop off as open and in not the best of areas. But actually had no issues. Well lite with lights.
Thomas BEverything is fine in this location
LANCE SThe lady that helped me with the long hair was a lifesaver. She told me that I needed an adapter for the lights, told me where to go and get one and then she showed me how to use it. You rarely find people that kind nowadays. Thanks
Patrice KThis location is not a U-Haul Site but it was closer to my address than any other site. The rentals are a side business, however my return was handled immediately and efficiently.
Stephen WThe truck was not clean inside the cab area or the window.
JOANNE YYour customer service rep threatened me and was heartless about me having COVID. When I asked information she told me if I need information I could call corporate otherwise I was going to jail regardless. I’ve asked a few times about my charges and have had no answer and now I get a receipt saying I owe almost 500. This company and its reps are ridiculous!
Vanessa TI waited for over an hour on hold trying to pick up my truck on the after hours option & I ordered a Utility dolly with my order & it wasn’t provided but in my final charges it showed they were gonna charge me for it.
Lori DVery helpful from pickup to dropoff.
DOUGLAS BClosed weekends... dropped off at night and area seemed a bit sketchy
ERIK CThe lady that was helping us set up the truck pick up was very rude, and unprofessional. Some things are left better unsaid. Very snarky, very rude, and very unpleasant. She needs lessons on how not to be a rude individual when it comes to helping paying customers.
NOAH JCustomer service was superb! Very helpful and patient.
LATANYA PAll good!!!
gerardo mCustomer service was out of this world
KELLY RThe female at this location was very friendly and helpful. I wish there were more people like her.
TERRY PLast minute change by uhaul was unexpected.
Joon KFirst, no one at this location was wearing masks during this pandemic. The woman handling our pick-up was friendly, but her computer was very slow to load our information and we ended up having to provide all the same information we had already entered during our reservation and mobile check-in process. Then she had to walk us through a work space to get to the truck, and a man working there made a lewd comment about my 22-year-old daughter walking behind me. Never going back to that location.
Elizabeth LReally recommend
gerardo mThe process went smooth, the trailer I reserved on 51st street was not returned. I was contacted by U-haul they found another trailer for me at this location. Their was no distribution to my plans or any significant inconvenience. The whole process was very well managed and professional. I will always use U-haul when in need of a truck or trailer.
Joseph HDawn was the most pleasant and helpful! Very thorough in explaining how to properly use the equipment, and made the whole process a breeze. I would highly recommend renting from this location.
DAVID AGreat customer service
ALICIA RVery nice and accommodating. The owner always also from Pittsburgh so that was cool.
James CThe 24/7 pickup app NEEDS work. Why schedule an early pickup if the app doesn't work. I had to wait 1.5 hours for Uhaul employee to show up, (normal working hours) because the app said I was not at correct area. Even though the Uhaul GPS showed me within 40' of pin drop. I give 24/7 a complete waste of money, time and rating of -10. Don't promote a product for convenience that is faulty. I would take this option off your websites! Once personal arrived, nice, quick and easy.
Steve PExcellent customer service. Definitely recommend this place/ will use in the future when needed.
Yamidek LMy experience was so quick and easy! With the new technology , hardly any paperwork! Thank you!
Alan JThey were friendly and very helpful I was very satisfied
Peggy Gwas dealing with my Mom's death and moving her belongings from her nursing home and the owners were kind and professional and helped me to navigate the rental and extending the dollie rental and removed one area of stress from a painful time.
Lisa AYour corporate reserve systems must have been coded by "wannabe" IT people , the person helping me was dropped no less than 6 times by your system...she finally had to call in the rental contract...you people should be @#@@#.
Marc PDawn, the woman that helped us, didn’t tell me how much the total was and just charged my card, added on insurance to the tow dolly that I did not authorize, and showed up 20 minutes late to our scheduled pickup location. The guy that was there in the office was very nice, and so was the younger girl, but the guy who helped us put the tow dolly on refused to speak to me to tell me how to do it, and would only speak to my husband (presumably because he is a man). Overall, it wasn’t a great experience, and the truck was filthy on the inside and smelled awful.
Paige JThe staff was friendly and helpful, however there was an issue with the truck connection for my trailer that prevented me from getting my 5x8 trailer. It took almost 2 hrs of trying different trailers to discover the truck's fuse system had a problem. I felt this should have been taken care of before I arrived for pick up. Very frustrating.
Valerie MClean the truck. Something spilled on the seat and floor. Napkins in door handle.
sandra bShe was super nice and even aknowkeldged the notes on my account and apologized for my experience.
JANET RExcellent job
Aminata JI was told that I could not rent an open air trailer at the phone contact for Uhaul in AZ for interstate transport. I was forced to rent a more expensive trailer because of that point.
jack mThey gave me the wrong trailer. They were not open on Sunday at 12:00 p.m. when I was to drop off the trailer. The place was locked up and there was nowhere to drop off the trailer.
Susan NThe people there were very nice and helpful. The location is clean and easy to get in and out of. I like the fact that they helped me as soon as I walked in. I didn't have to wait in a line like other uhaul places. They got ever thing hooked up and even check my lights. I would rent from this place again
KEVIN WAll personal was very friendly and helpful. I left the trailer well cleaned. The mechanic on side repaired the left tail light from my Jeep immediately and without any costs. I was very pleased!
Ingeborg RVery friendly and helpful. They told me the trailer should have been pulled out of service much earlier.
Christopher M