Customer Reviews for Complete Coach Works
(U-Haul Neighborhood Dealer)

114 reviews

9245 E Old Vail Rd   Tucson, AZ 85747

(520) 294-1383

Hours

  • Mon–Fri
    7:30 am–4 pm
  • Sat–Sun
    Closed
Special Operating Hours
  • 2/3/2023 - 12/20/2023: Closed

Services at this Location:

Contact Us

(520) 294-1383

9245 E Old Vail Rd
Tucson, AZ 85747

Services at this Location:

Hours

  • Mon–Fri
    7:30 am–4 pm
  • Sat–Sun
    Closed
Special Operating Hours
  • 2/3/2023 - 12/20/2023: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

keep doing what you are doing

Craig S. 
Rating:
5.0

Quick and easy pickup and drop off, very friendly.

Scott J. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
3.0

Customer did not leave a comment.

CHRIS J. 
Rating:
3.0

We had to go to 3 different UHaul loctations to find one that would accept the trailer. Very frustrating to drive all over town to drop off. This location is a bus repair shop. The person that helped me was in an office upstairs in the repair shop. He stated that the person that handles UHaul would not be in until the next day.

Nills L. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Quick check in and friendly people. Thanks!

Brian P. 
Rating:
4.0

Continue to provide the best service to the customer.

OLGA V. 
Rating:
5.0

Customer did not leave a comment.

davis G. 
Rating:
5.0

Excellent service!! Thank you.

OLGA V. 
Rating:
5.0

Professional and friendly service

Laur M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G. 
Rating:
1.0

I reserved a furniture dolly with my truck. I called three times the day of pick up and even went there early to confirm that the furniture dolly would be there. No one ever answered the phone and then when I went there he was gone to lunch. So I didn't find out until I got there right before closing that they didn't have a furniture dolly. They didn't care at all and didn't do anything to solve the problem. Had I known about it earlier, I would have time to get another one. But then I was scrambling last minute. The location was also sketchy. Definitely wouldn't recommend the location and was not happy with Uhaul overall at all.

Allison P. 
Rating:
5.0

Awesome service

Corey L. 
Rating:
5.0

Excellent Customer service representative she went over the vehicle rental in detail , operation of the vehicle and where park the vehicle upon my return The vehicle was clean and was well maintained A plus rating thank you

Fernando C. 
Rating:
4.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

BILL B. 
Rating:
1.0

Fuck you

AARON M. 
Rating:
4.0

Customer did not leave a comment.

KISHORE M. 
Rating:
3.0

Customer did not leave a comment.

RONALD L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
4.0

Customer did not leave a comment.

DUSTIN F. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP S. 
Rating:
5.0

Fast, friendly and professional service. Quick in and out. I'll be back for any future rentals. We'll Done!

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

DANNY P. 
Rating:
5.0

Customer did not leave a comment.

JENEEN S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan T. 
Rating:
5.0

Customer did not leave a comment.

Sean P. 
Rating:
5.0

Reservation were easy to make, vehicle was super clean, staff was helpful, return was very easy, This location will be my new favorite spot

FERNANDO G. 
Rating:
5.0

My experience was very exceptional. Dawn went above and beyond to help us out.

CHRISTINE E. 
Rating:
5.0

Customer did not leave a comment.

Athena A. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

The staff is courteous and professional.

DANIEL G. 
Rating:
5.0

as a repeat customer I value their friendliness and flexibility.

Arie P. 
Rating:
5.0

I have always had a great experience with Uhaul. Thank you

RENEE G. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
1.0

An absolute nightmare. Gate was locked, AT 4:30 PM SINCE WHEN IS 4:30 PM AFTER HOURS??? Rented a 20 foot truck, no where to park it securely. Could NOT leave at gate. The truck would have stuck out in traffic. Checkout procedure on Cellphone was NOT WORKING. Called number on gate, no reply, no return call. HORRIBLE HORRIBLE HORRIBLE........NO WAY would I even use this UHAUL location.

Robert S. 
Rating:
2.0

Add after hours drop-off

TODD H. 
Rating:
5.0

Customer did not leave a comment.

jean C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD T. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS O. 
Rating:
5.0

Customer did not leave a comment.

Emanuel G. 
Rating:
5.0

Customer did not leave a comment.

Emanuel G. 
Rating:
4.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Kiley R. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

This locations employees were very courteous and helpful. The woman in charge of the rentals was very accommodating and did a great job helping me find what I needed. I would strongly encourage friends and family to use this location for just because of her!

RANDEL LOREN W. 
Rating:
5.0

Great people over and above

KENNETH S. 
Rating:
5.0

Tell the customer do not be alarmed by the banging sounds as you drive with an empty trailer. The loud noises will go away after the trailer is loaded.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY H. 
Rating:
5.0

Loved your service! Truck was all set to pick up and the return went flawlessly! Great group to do business with!

MICHAEL D. 
Rating:
5.0

GREAT CUSTOMER SERVICES!!! MADE MY DAY. VERY HELPFUL. VERY FRIENDLY AND AWESOME. I WILL BE TELLING FAMILY AND FRIENDS ABOUT THERE! I FELT LIKE FAMILY NOT JUST ANOTHER DOLLAR SIGN!

Julian O. 
Rating:
5.0

U-Haul system did not work for mobile pick up. Location had to do it manually.

PACIA R. 
Rating:
5.0

Customer did not leave a comment.

EDWARD H. 
Rating:
3.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Not a thing. Everything was smooth and easy

ERIC H. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
5.0

Jim, the customer service guy, was real nice. Give him a promotion!

MICHAEL E. 
Rating:
3.0

Customer did not leave a comment.

PHILIP M. 
Rating:
5.0

Customer did not leave a comment.

BRENDA N. 
Rating:
5.0

Customer did not leave a comment.

VANESSA P. 
Rating:
4.0

Have it ready to go as promised

JAMES EDWARD J. 
Rating:
5.0

They did great. Got me in and out fast did a good job.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

BRIAN L. 
Rating:
5.0

there is nothing left to improve with this friendly, service minded staff.

ADRIANUS P. 
Rating:
5.0

Customer did not leave a comment.

SCOTT E. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
5.0

Customer did not leave a comment.

RANDY L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Never went inside. We were met outside and quickly checked in and the truck was inspected. In and out quickly.

Kim M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
2.0

Showed up on time for trailer rental.. waiting patiently for almost 45 minutes because apparently website slow..left without trailer and had to return after website fixed. Not friendly there..seemed I was a bother to rent ...

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

DALE O. 
Rating:
2.0

The 6 X 12 trailer did not have jack. Very bad !!! Almost impossible to disengage !!!

FRANCO A. 
Rating:
5.0

Continue being customer focused. Thanks

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

HEATHER Y. 
Rating:
5.0

Customer did not leave a comment.

MARIA B. 
Rating:
5.0

We had a problem at pick up of the truck . I was told the gate would be open so I could pic up the truck . It was Friday evening about 5:30pm and the gate was locked , and the truck inside . I had no contact # to call to get the truck . I had to wait till Sat. Morning to pick up the truck . Then received a call that the Truck came in late , when it was dropped off that evening at about 6:30 pm . So thank you for adjusting the receipt .

John R. 
Rating:
5.0

Customer did not leave a comment.

Laurie O. 
Rating:
5.0

Customer did not leave a comment.

Felicia H. 
Rating:
3.0

Y'all have like 2 parking spots.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Nothing everything was perfect

MARCO M. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Great and easy experience!

Shawn B. 
Rating:
4.0

Customer did not leave a comment.

Allen B. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL H. 
Rating:
5.0

Customer did not leave a comment.

Jack T. 
Rating:
5.0

Customer did not leave a comment.

Robert Z. 
Rating:
5.0

Customer did not leave a comment.

theodore S. 
Rating:
2.0

Uhaul did not have the right size truck and was not ready to provide a vehicle on time. Additionally Uhaul dispatch could not find me a suitable vehicle that was less than 45 minutes away from my location. During this time I had hired movers waiting in my driveway to assist me. I was paying men on the clock to wait for me to secure the appropriate vehicle from Uhaul. My experience with Uhaul made my move more stressful and less efficient

PETER F. 
Rating:
5.0

Nothing needs to be changed , I had a after hours picked up and drop off and I happen to arrive as a Gentleman was leaving for the day he knew I was lost he was so very helpful with helping me retrieve my truck and go through all the steps I needed for pick up and drop off I truly appreciate him .

PAULA C. 
Rating:
4.0

Customer did not leave a comment.

BRIAN G. 
Rating:
5.0

Great service and very accommodating at pickup and drop off. Would highly recommend

BRANDON H. 
Rating:
5.0

Great folks, professional, accommodating.

James W. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
3.0

I set up a 6pm pickup, they could not do that as they close at 4pm and do not participate in the online pickup/drop off service. Went to get my truck at 330pm. Indicating that I had a 6:00 p.m. pickup because I had movers coming the following day The U-Haul guy indicated he would adjust my pickup time to show 6:00 p.m. however he did not do that so I was forced to return the truck by 3:00 2 days later which was a real pain in my ass!!!

Jeremy A. 
Rating:
5.0

This location went above and beyond in customer service. Truly a delightful rental experience!

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly L. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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