Customer Reviews for Complete Coach Works
(U-Haul Neighborhood Dealer)

66 reviews

9245 E Old Vail Rd   Tucson, AZ 85747

(520) 294-1383

Location Hours

  • Mon-Fri: 7:30 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(520) 294-1383

9245 E Old Vail Rd
Tucson, AZ 85747

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great people over and above

KENNETH S. 
Rating:
5.0

Tell the customer do not be alarmed by the banging sounds as you drive with an empty trailer. The loud noises will go away after the trailer is loaded.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY H. 
Rating:
5.0

Loved your service! Truck was all set to pick up and the return went flawlessly! Great group to do business with!

MICHAEL D. 
Rating:
5.0

GREAT CUSTOMER SERVICES!!! MADE MY DAY. VERY HELPFUL. VERY FRIENDLY AND AWESOME. I WILL BE TELLING FAMILY AND FRIENDS ABOUT THERE! I FELT LIKE FAMILY NOT JUST ANOTHER DOLLAR SIGN!

Julian O. 
Rating:
5.0

U-Haul system did not work for mobile pick up. Location had to do it manually.

PACIA R. 
Rating:
5.0

Customer did not leave a comment.

EDWARD H. 
Rating:
3.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Not a thing. Everything was smooth and easy

ERIC H. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
5.0

Jim, the customer service guy, was real nice. Give him a promotion!

MICHAEL E. 
Rating:
3.0

Customer did not leave a comment.

PHILIP M. 
Rating:
5.0

Customer did not leave a comment.

BRENDA N. 
Rating:
5.0

Customer did not leave a comment.

VANESSA P. 
Rating:
4.0

Have it ready to go as promised

JAMES EDWARD J. 
Rating:
5.0

They did great. Got me in and out fast did a good job.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

BRIAN L. 
Rating:
5.0

there is nothing left to improve with this friendly, service minded staff.

ADRIANUS P. 
Rating:
5.0

Customer did not leave a comment.

SCOTT E. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
5.0

Customer did not leave a comment.

RANDY L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Never went inside. We were met outside and quickly checked in and the truck was inspected. In and out quickly.

Kim M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
2.0

Showed up on time for trailer rental.. waiting patiently for almost 45 minutes because apparently website slow..left without trailer and had to return after website fixed. Not friendly there..seemed I was a bother to rent ...

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

DALE O. 
Rating:
2.0

The 6 X 12 trailer did not have jack. Very bad !!! Almost impossible to disengage !!!

FRANCO A. 
Rating:
5.0

Continue being customer focused. Thanks

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

HEATHER Y. 
Rating:
5.0

Customer did not leave a comment.

MARIA B. 
Rating:
5.0

We had a problem at pick up of the truck . I was told the gate would be open so I could pic up the truck . It was Friday evening about 5:30pm and the gate was locked , and the truck inside . I had no contact # to call to get the truck . I had to wait till Sat. Morning to pick up the truck . Then received a call that the Truck came in late , when it was dropped off that evening at about 6:30 pm . So thank you for adjusting the receipt .

John R. 
Rating:
5.0

Customer did not leave a comment.

Laurie O. 
Rating:
5.0

Customer did not leave a comment.

Felicia H. 
Rating:
3.0

Y'all have like 2 parking spots.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Nothing everything was perfect

MARCO M. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Great and easy experience!

Shawn B. 
Rating:
4.0

Customer did not leave a comment.

Allen B. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL H. 
Rating:
5.0

Customer did not leave a comment.

Jack T. 
Rating:
5.0

Customer did not leave a comment.

Robert Z. 
Rating:
5.0

Customer did not leave a comment.

theodore S. 
Rating:
2.0

Uhaul did not have the right size truck and was not ready to provide a vehicle on time. Additionally Uhaul dispatch could not find me a suitable vehicle that was less than 45 minutes away from my location. During this time I had hired movers waiting in my driveway to assist me. I was paying men on the clock to wait for me to secure the appropriate vehicle from Uhaul. My experience with Uhaul made my move more stressful and less efficient

PETER F. 
Rating:
5.0

Nothing needs to be changed , I had a after hours picked up and drop off and I happen to arrive as a Gentleman was leaving for the day he knew I was lost he was so very helpful with helping me retrieve my truck and go through all the steps I needed for pick up and drop off I truly appreciate him .

PAULA C. 
Rating:
4.0

Customer did not leave a comment.

BRIAN G. 
Rating:
5.0

Great service and very accommodating at pickup and drop off. Would highly recommend

BRANDON H. 
Rating:
5.0

Great folks, professional, accommodating.

James W. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
3.0

I set up a 6pm pickup, they could not do that as they close at 4pm and do not participate in the online pickup/drop off service. Went to get my truck at 330pm. Indicating that I had a 6:00 p.m. pickup because I had movers coming the following day The U-Haul guy indicated he would adjust my pickup time to show 6:00 p.m. however he did not do that so I was forced to return the truck by 3:00 2 days later which was a real pain in my ass!!!

Jeremy A. 
Rating:
5.0

This location went above and beyond in customer service. Truly a delightful rental experience!

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly L. 
Rating:
5.0

Just continue your, prompt, respectful attitude in answering customers concerns. A full tank of gas when picking up rental is always appreciated. I highly recommend selecting this uhaul location for your next move. .

ANNA D. 
Rating:
5.0

Ac went out while driving over 50 on the freeway, the representative said he would have the truck looked at, only thing that could be improved for the next customer.

Gloria M. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
3.0

I had to go here because the trailer I reserved online wasn't at the location I picked. I would not recommend booking online to anyone. The employees were not helpful with this at all. I will not use Uhaul again if at all possible

Thomas P. 
Rating:
3.0

Nothing

David D. 
Rating:
3.0

Originally I was told by the manager drop off time was open until 6pm. When I called they had already shut up shop at 4pm. I was aghast that each and every worker, including the service rep who took my truck in, did not wear a mask for covid. This is not acceptable.

Jennifer K. 
Rating:
1.0

My appointment was @8am I was supposed to pick up a rental truck & car hauler - at 9:50 I received a car hauler and I had to drive to another UHaul rental facility to get my truck- which was way bigger than what I reserved - this whole process was unprofessional- time consuming- and frustrating I will never rent from uhaul again

Sherri L. 
Rating:
5.0

Everybody I dealt with was very helpful and kind.

Sandra F. 
Rating:
5.0

Customer did not leave a comment.

CHARLES J. 
Rating:
2.0

After 30 years of using U-Haul, I got it. Book a cross country, one way trip and you are getting the local dealers worst vehicle. Sending us out in this piece of junk was cruel. Everyday we had to deal with some dashboard light. Battery dead, wrong Battery installed before we got the truck, starter dead. Need oil, yes, got that light 200 miles in. No oil in the engine at all. Get everything fixed, now I need a gallon of coolant. Cost us two days on the road just getting things fixed. Please give local dealers an incentive for giving us cross country folks a decent vehicle to rent. And not be a chance to get rid of your junk!

CHRISTINE S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

None

Erick C. 
Rating:
3.0

Make the signage more clearly visible so people know where to go.

Joshua L. 
No reviews have been submitted for this location.

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