The customer service is great at this location
Nadir K
Customer Reviews for Computer & Satellite Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great place to pick up truck , very nice people!
Bruce BAlready very good
CHENGBIN WExcellent customer service with very friendly staff. It was a pleasure to deal with Preet and I would surely recommend this place of business.
ANDREW PCoffee and donuts 😂
JONATHAN RWe picked up the truck on Saturday afternoon around 2:00 pm so technically for 24 hours cycle the drop off should be 2:00 pm the following day . We were not informed that even if you pick the truck later u still have to drop it off by 12:00 pm. The location was continuously calling us after 15-20 mins and on phone were way too rude and stated even if you pick the truck by 5:00 pm u still have to drop it off at 12:00 pm Next day we were not aware of that and not sure if that’s the Policy UHaul follows. I would have rented the truck online and would have managed the pick and drop off time, we booked this UHaul on our friends reference but the services were very disappointing. Will never come to this location ever again . Never had issue with UHaul before it is the first time this happened .
ISHIKA GGreat customer service
Clint TI had amazing customer service from the Computer & Satellite Inc staff. Helpful and informative.
szymon KStuff we’re friendly and kind
DAVID JI booked at 2.30 pm at a different location close to my house but ths vehicle wasn’t available and I have to go to another place far from house which took me another half an hour. But Uhaul doesn’t gave me any discount for this error from their side. Poor customer service from U haul.
VIGNESH PExcellent staff and mgmnt. Very attentive and helpful. Definitely will use their services again.
GREGORY LGreat experience
Sandeep KU haul best location
farooqui bIt was a last minute booking my local UHaul location did not have the size of truck needed. In a short time UHAUL called back with a truck available at this location nearby. The check-in was quick, the truck clean and ready to go. Return was as simple. Thank you
Grant Hi hate uhaul too much expensive
dilpreet DThank you so much for always providing such great service. Fast and always helpful.
Thomas M2mi about 1L gas, how do you think.
zhang j10
farooqui bI arrived at 8am at the suggested new pick up location (Ambler not Walline( only to find the truck without a lock box or a key anywhere. I was able to finally get help but had to wait until 9am to get another truck at another location (and by the time I got home my movers had been waiting for one hour costing me an extra $90 plus tax. I returned the truck just before 6pm and then looked at my credit card statement and saw I was charged $117.46 and then another $66.67 which I don't know what it was for. The woman at the new pick-up location was good but I didn't understand why I was charged more.
Laura FPerson in charge at this location didn't even want to step out of her office table. When we have receipt issues and credit card charges wrongly, she just keep saying that's U-Haul system problem. Even we (customer) cannot receive her rental receipt, it's U-Haul problem, nothing she can do, then disconnected our conversation. Poor service and none customer supports provided. Would not recommend to anyone.
Richard LManager was rude and unhelpful. Windshield wipers were damaged, had to return vehicle due to poor visibility. Gas tank was empty although manager said it was full. Will not credit me for exoenses. Return key box was not as instructed, left key in box 5 without lock. Subsequent contacts by were gruesome and unexpectedly rude. Very bad experience in s moment of assistance from UHaul
Albert SThey charged me extra even after i did refueling
MANJEET AThere are hidden charges with this booking, highly dissatisfied, wont recommend anyone
Shashank SBy far the best experience at a Uhaul. I have rented maybe 20 times so far. The lady that rented to me was such a nice person. I will defineitely recommend to anyone I know that needs a truck rental.
stephen mPreet is efficient and diligent at what she does. always smiling!
ALISON FInconvience to pickup truck, because U-haul cannot provide pickup near address. Every time, same situation with u-haul. Even the bill is $62.45, but charged from credit card $64.07.
Inderpal SThe tanks should be filled and brought back full. That way there is no discrepancy or dispute. In addition, It is very inconvenient and inconsiderate to get a vehicle that is less than a quarter full.
Steve KLady was rude, store is small, she was on the phone when i picked up and when i left, Something sticky was spilled on the console, they charged me extra for gas even tho tank was over full had to call head office, thankfully i had pictures with time stamps, other random people behind the counter just watching will NOT go here again
Tracy MGreat service 👏
dhruvi dThey charged me extra even though i put extra gas in the tank. Dont go to them
Lovedeep KVery helpful
MARVIN PAs usual great customer service. Highly recommend this place for U-Haul rental.
Ratnasingam Mexcellent customer service i ever had, sales person explain from start to end. It was very good experience. i will come back for sure.
PETERE GEvery time i need a truck i use the same location, Preet is finding trucks last minute. custmore service is amazing, keep it up. Simple process at this location.Nothing to improve.
Elie GProfessional service provider!!!
istvan mvery good service nothing to improve, easy process.
Stavros KNothing to improve, excellent service
kewal sNothing at alll! My experience with Uhaul was perfect!
Gail SI don’t think need anything because everything is excellent 👍
istvan mPathetic customer service. Charged for 20 ft, whereas 15 ft was used. Returned truck at 1:45pm. On the bill came 2:45 pm. Asked the lady to come and check gas tank which was full. Didn't respond as she was busy on phone on personal issues. On the bill$15 extra for gas charges. When complained, she becomes more rude and said go and complain. PATHETIC
Wasim sI booked it in just $127 but paid them them $235
Hardeep kTha tailgate was hard to properly open.
Nardev PGreat service....will call again if we need your vehicles.
Caryl Hexcellent service
Rajandeep RReview of Location: the actual location was very small and compact with no AC, And to make it worse the person handling me had at least 3 apparent family members present, taking up unnecessary space and speaking over myself and the attendant in a different language. This was very frustrating because it's already such a compact space and I think that is just bad customer service all, please be respectful. Review of Uhaul: this is my SECOND time that I have booked with Uhaul and after the fact a representative had to call me to change my location due to a lack of availability of a truck or something. To locations that are way out of the way. Additionally I was told for the new location that I HAD to return the truck to my original location, this was so inconvenient and also unfair to the customer since distance traveled plays into the price and if we have to drive ALL THE WAY BACK to the pickup location that makes it so inconvenient and defeats a main selling point of Uhaul. Also just update your website and stop making certain things available that you already know isn't. Overall Uhaul reps were still kind through the process but these added hiccups during an already stressful time of moving was very unpleasant!
Victoria MLocation very small when it's busy, not enough space for customers.
Deroy SFirstly I had to wait for 1.5 hours to get the truck. Secondly the person who handed me keys was super annoying. I told him i got extension from uhaul amd will be returning truck at 5.30 pm instead of 11.30 am, i made that call out of courtesy to inform him but he was so mad and said I cant do it. Thirdly when I got the truck it had cigarette smell in it. Fourth when I returned the truck i was greeted by a lady who was that persons wife. Super annoying women, she acted as if she owns the truck and said i will charge you $250 more.She was just yelling for no reason. She could have talked decently and respectful but unfortunately such a bad experience. I said i will ask uhaul and I started the process online and then i went in to return the keys, she said you played smart. I never had such a bad experience ever with uhaul but this one was worst.
Harpreet BRental truck shook a lot as you’re driving (probably bad alignment); inside windshield dirty from a previous coffee spill; no windshield washing fluid so I had to buy some (wish I kept receipt to get reimbursed). Pickup location is a dump..never going there again
Sylvain RVery good customer service
marvin pthey lady at the front desk was so rude, I had to walk 10 mins to another parking lot/building just to pick up the uhaul.
Francis FIt’s easier to get truck from this location. Smooth process.
Amanpreet KBattery died, but they sent a guy to fix the issue right away: thank you
ATHAR ACustomer service was amazing. She went over and above to help us. I highly recommend this location
Ann Bstaff was great and very helpful
Kirby HLocation is busy and needs more Customer Service
NATHAN ACustomer service was so poor. I was instructed to take the vehicle from another parking lot which was 3 minutes away and while returning also I had to park at the same location and my money was not properly debited and credited the hold amount till now ( 11:18 pm). And no proper email about my usage or even a receipt. Please follow up with the location and get me the bill and proper money back. Thanks
Gokul I