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Kevin J
Customer Reviews for Conneaut Lake Truck Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
disappointed uhaul charged $25 00 for gas when we drop off with the same amount of gas when we picked up the vehicle
Jennifer mI would rent from this location again.
JUSTIN MNothing with the location of the people working at this location. They went out of their way to help me even with it being a holiday weekend.
Chuck DWere not open during posted hours. Had to come back to turn truck in. When showing up second time, they did not inspect truck and fuel level, stating they would get to it later in the day. I should have insisted as there was a dispute on fuel level at turn in versus pickup and I ended up being charged when I should not have. Lesson learned for me.
Scott DShe needs more equipments (trucks and trailer). That a great location right on the main highway from Conneaut Lake, Pa. to Meadville, Pa.
Francis JEverything was very good. The manager was great and very friendly.
Francis JNobody was there - only complaint is they charged me for 2 extra days and it was only 1.
Richard WAll good, thanks
Herm HOriginal trailer wheels worn and had split tread. Lucky for us we caught in time or for sure would have an accident. we did get a replacement trailer in good condition
JOE PShould look inside the vehicle because a 7 year found a empty pen inside truck.
DON SThey were extremely helpful at this location. Easy to get a hold of and helped us get the equipment hooked up! Wonderful people!!
Ruth CIt was 40 miles from my requested location. Very disruptive to my tight schedual and very limited hours of operation.
Herman KWell you can actually let me pick it up wherever I ordered it from. Changed the location requested on me three times from the day I ordered it. Had to go an additional 20 miles out of my way to eventually get it, or not get it at all
Jayni BMake sure representatives explain things better . Have people answer phones after hours . Left hanging not a pleasant exsperiance at all had to leave several items behind because we were misinformed of everything we are not happy one day moving ended up being a 3 day nightmare thanks to u haul we will not be using the service again
Domique DThe women was very nice and friendly at my drop off location
RONALD AAlthough this is a small location and staffed by a single person, she was super helpful and efficient. Being able to do on-line check in before I arrived streamlined the process.
Alyssa FD,J was a far more greater experience than just renting a truck, after we returned our U-hual we enjoyed the thrift shop that was available for customers to browse, the customer service was excellent and the thrift shop was a walk down memory lane !!!
Christian PThey didn't return my truck and i had to call 800-gouhaul to have someone go out and get it returned.
KELLY RPaula Dillinger was wonderful to work with on my rental. Thank you.
ALLISON Conly 2 things we would say is we were told our trailer could be picked up there. Day before pick up we got a call that they didn't have one and we were going to have to drive a half hour out of our way to get one. I complained and they got trailer to our pick up place. So I would say let customers know where exactly they will be getting trailer. Also let them know what the wiring hookup is for lights. We were not told and husband had to go home to get correct one needed.
John W2nd rental in as many weeks and Paula was once again wonderful.
Dan BGreat service and had all the answers to our questions
Kenneth WPaula does an exceptional job in assuring your needs are met and the condition of the rental is clean and safe!
Dan BExcellent service. Very personable personnel
Charles SReturned this in an open lot on the 27th of May. Lady at Dillinger's stated that she would go back to office and would email me my receipt. A few days later, I did get an email, but it was I returned the trailer at 9:00am on May 29 -- again, I returned this around 2:00p.m. the same day that I rented it.
Terrence Hn/a Paula went above and beyond to make my experience easy. She also worked with PURPOSE so I could keep my busy schedule. I will most definitely recommend her to others!
MICHAEL MThank you Mrs Dillinger for working with me during this horrible time. I will be back to use you again if needed.
Tabetha RMake sure that all the employees that contact you send you to the correct pickup facility and not two different people contact you and send you to two different pickup locations.
Mark BI was scheduled to pick my uhaul up at 10am and didn't get in the truck to leave until 2hrs later.. That's the first ridiculous part. Second the lady at the place messed up something and my card kept declining so I had to walk to an atm to pay in cash and that cost me an additional 100 dollars down that I won't see back for a couple of weeks if ever. The lady running the place didn't care in the least and could have offered something as simple as some money off but I got nothing.. Except rained on while moving cause she put me 2 hours behind.. Most awful experience ever and I will make sure everyone moving knows not to go through Dillengers in Conneaut lake
MICHAEL WThe truck air conditioning did not work The truck brakes squealed bad The gas tank has a hole in the top splashing gas out. Did not notice this until I was backing up in the driveway.
Barry SThey were extremely polite and helpful.
Michael MPaula at Dillinger's was so helpful! We were running a day late leaving FL and someone else had our trailer reserved before we would be back. Paula contacted that customer and worked everything out!
DAVE JThe customer service was fantastic! Paula was very nice and explained everything very well. I highly recommend her location in Conneaut Lake for renting a U-Haul! Thank you!
ROSE BI dont know. I have no complaints. Maybe give this location more truck size options readily available. Thank you
Joseph TGreat customer service. Paula was so helpful and courteous. Really appreciated her coming in an hour before opening to accommodate our move that had to be completed during a certain timeframe.
Ronald CPaula Dillinger was an excellent, very professional manager and went beyond the call of duty to secure exactly the equipment we had ordered and have it here right on time. Give this gal a raise!
Sandra GExcellent service! You can't improve a thing!
Daniel EPaula was EXCEPTIONAL. Couldn't have been more helpful or friendly. Did EVERYTHING POSSIBLE to be sure I was happy and comfortable with service and overall transaction.. I am a VERY HAPPY customer!
Linda CThe lady went out of her way to assist me as I am handicapped. I will recommend this service to anyone and everyone
Ray KEverything went fine
Paula DEverything went well and the entire process worked out great. Paula was extremely friendly and helpful. I will recommend anyone who needs to contact her.
Kevin WThe owner / vendor was friendly and cooperative.
Dan KWhat can I say everything was great
Paula DEasy to rent, good value.
Jeff BIt was all okay and much hard work was put into finding out how we could move our piano, but it took a very long time to get things done. For instance when I went up there to rent the trailer it took over an hour and when I came back the next day I was still there for another hour. When you are in a rush this is not good. Other than that it was great!
Karen PIt was very pleasant experience! Well use again!
Mary L