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Patricia M
Customer Reviews for Conroe Business Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All good
William dTo be honest
Johnny GBetter locks and light above the locks
Jesse JOnly thing I did not like is I feel Uhaul is overpriced on the tow dolly they need to be mor reasonable The week before this same tow dolly was quoted at 65.00 and then the next week it doubles I think you are gouging me!!!!!!
Leonard DManagement and staff very courteous and helpful and efficient in getting us through the rental process on our way. I would definitely recommend this U-Haul rental location to others.
George WNo one was there during business hours. 11:30 AM. I was asked to drop off at 4 different locations, huge pain in the ass.
Jimmy AThank you!
Arthur REquipment was clean however there were a few cigarette butts in the back, which we got rid of. Great experience with checking in, we returned the truck that same evening, it was rented, just after hours.
Bill HVery friendly and very professional made me feel extremely valued and human.
James RI dropped the truck off the night before it was due and checked it in but I was charged for an extra day when it was returned on time. I called the location ti make sure it showed the truck was checked in and the lady was not very polite in assisting me. I should not have been charged for an extra day when truck was returned on time.
Nicolas DAwesome keep up the good attitude
Juan BOnly complaint is that the appliance dolly I ordered was not with my truck when I picked up and the location was closed.
JONATHAN POffer alternatives for returning at different locations in which customer may not incurre is extra charges
Carlos GJoe is a great person to deal with; professional, kind and a gentleman
Francisco LJoe M was impersonal and behaved annoyed that I was picking up a trailer. Even though I had reserved the trailer previously through a phone call, Joe stated he needed the trailer back by 200pm because it was going back out at 400pm. Rather than argue, the trailer was to be used through the day, trailer was dropped off by 200pm. Mike the person that helped attach the trailer was very personable.
CHRISTOPHER BDifficult to find, directions lead to back lot, appears abandoned had to walk around to find an office. No signs.
hans kWindshield was full of bug splatter. Reservation was moved to this location because original place didn't have the equipment needed, however neither did this location. Had to go to a separate store for furniture pads.
Rhonda SThis location was to be 24hr return service per web. a specific trip was made after a 3 hour trip to return the trailer. upon arrival, it was discovered the facility was closed, gates were locked, there was no place to leave the trailer due to limited space in entry drive. there was no contact number for after hours or closed hours to drop trailer. required second trip the next day to return the trailer. time, gas and inconvenience. we chose the spot as specifically stated on your web page that it was a 24 hour return location.
Anthony ZReturned equipment same day but was charged for a total of two day photo proof with time of time and location of drop off
Cody WThe truck cab and windows were dirty. Transmission made sounds over 60 mph. Truck had 126,000 miles. Maybe not the best choice for a 1700 mile drive. Trailer instructions were short. Had to load my own vehicle.
Barbara WKeep up the good work
Raul GGreat experience!
Olajide SVery helpful, excellent attitude, I will be back.
don nThe cab unit was full of dog hair and generally nasty upon pick-up. I cleaned it before loading-out and before return.
Martin MEasy and fast
DAN PIt would have been nice to have some help getting the trailer connected to my vehicle
Jeffrey DI reserved at a different location that had boxes and other supplies and my reservation was moved to a location that had none of that.
Tammy WBe able to rent pallet Jack's would be nice. Have a better system for ratchet straps to be able to tie down ur stuff.
Terry BConvenient
joe tThe person who handled my the contract process was very friendly and prompt in the transaction.
Lino MI did the online self-checkin. The pictures it had for the vehicle were fuzzy and hard to see but they didn’t appear to include the damage I saw (and uploaded photos of). Not just minor scratches but big long scratches and sagging skirting.
Meredith POnly negative was breathing cigarette smoke smell in the office c
BOBBY JOnly reason can't answer about personal is dropped off after closing
Susan JHad after hours location was locked and I could not get ahold of anyone at the location. I called three times to customer service. Twice was hung up on. Finally spoke to a manager Rebecca who was sweet as pie and very helpful. There was nothing she could do but move the drop off location to a hour south of me. I had to rent a parking spot overnight in order to return to this location.
cynthia BThank you very much. It all worked out well.
Alireza EStraps to tie the car down were a little short. The condition of the Transport was fair. The Reps at the facility were very helpful and easy to deal with.
MARK AVery helpful and explained the insurance in more detail. Even though we did not use the insurance it gave me peace of mind knowing we were covered.
Mike OEverything went great smooth transaction
Dona BVery nice customer service
Amanda RWorst ever!!! Process terrible got a text telling us to return to different location from what was on reservation that address was an empty field. Turned around took back to original location for drop off had to wait to fix info was charged more for miles due to mis direction from auto text message
Elizabeth CVery nice people. They made it very easy to return the trailer. The whole process was easy from start to finish.
Joan TOnly issue with self return is, for now.... don't use the app. Log into the website instead. The app would stall or timeout while uploading the photos. The website worked great 👍
Luis MGood people..office smelled like cancer stix..but besides that good
KEVIN AThe first car dolly we got had a broken ratchet handle so they had a tow truck come pick that one up. They then sent me to another uhaul dealer 25 miles away for a different car dolly. I picked that one up and it had a flat tire so they aired it up. I went home and loaded my car onto it and took off for my move out of state. I got 6 miles from home and noticed the same tire was flat again so I called roadside assistance AGAIN. They sent out a tech to change the tire after waiting for 2 hours for him to show up. The customer service people were very helpful and understanding but the equipment and dealers for this trip were very sub-standard. I would NOT recommend either dealers I had to deal with.
Randy RI did not use 50 miles and I have not received a refund for the difference. I also did not request a dolly because I had 2 already so I’m sure they charged me fir that.
Inita Bused for storage only ,total of 12 miles ,pick up and take back same charge even if it went 500 mi used because clean and can secure. UHAUL should charge less for that use or have equipment for storage use But UHAUL has been good for all of my uses
Albert LWonderful people
John CI was thoroughly pleased with my experience beginning in Clifton Park NY and ending in Montgomery Texas. Both businesses represented U-Haul with fast friendly service, the equipment preformed better then I expected. Thank you!
VINCENZO GThe employees both picking up the trailer and return we’re very professional.
RICHARD MSuperb service
Henry CVery helpful staff. After a rough few days dealing with moving, they were able to make it a smooth transaction. Thank You
DONALD CTurning the trailer was simple and quit!
DOUGLAS PAsked questions about the truck and if we had a good experience
Mandy W