I requested blankets and they didn't have blankets. The staff was nice and friendly but maybe the website should not offer blankets if a location doesn't have blankets...
Brion I
Customer Reviews for Conroe Feeders Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Associates at Conroe Feeders Supply were very helpful and fast. When I had to drop unit on Saturday the "help line or dispatch line" the people were rude and unprofessional
George OThe truck was parked next to a huge water puddle. I had to walk around and climb thru the passenger side to get into the driver's seat.
PAUL SMy pick up was at 11 but had to wait for them to unload the truck that was ready for another customer so I didn’t get when was suppose to
Shawn CThis isn't the location i had picked to drop it off to when i made the reservation but got told I had to return it here. of course, this location was further away from where i was doing my move, so i had to pay additional miles to take the truck to a location that I never picked upon the reservation. very shady
SCOTT BVery good customer service
Marisol OI would like to say that the top of the truck leaked very bad and ruined some of our belongings. I'd like a discount or at least something because the truck leaked bad
LAYNE CUpdate hours. The contract stated "7:00 am" as the return time but the location does not open until 7:30 am.
William AAfter hours drop off
kelly cEasy drop off and in the CORRECT location.
Rita JTruck was low on oil had trash in the glove box nobody checked the water and oil and I don't know if they check the tires or not check engine light was on nobody seemed to care so I took the truck on face and made it safely to my destination then they overcharged me at the end because it was more miles to get to the dump place to dump the truck the nail out me for
Dale MI was over charged and wrongfully charged it’s honestly an abuse. I left the truck with the gas provided and was still charged for it.
KATHY CIt was not the pickup location I had wanted, this one a little further away but staff was good and truck very good.
DONALD BUhaul continues to provide outstanding service! Love the alerts by text. Movers service was also outstanding! Very professional and hard working! Easy to schedtand very communicative through text messages. Love it!!! Thanks so much. I will tell ALL my friends!!
Vicki PPoor customer service. The rental had cigarette ashes all over the dash from previous renter, and the windows were covered in bugs. When renting the woman at the front desk never went to check the gas mileage or how full the gas tank was, she just randomly highlighted the page and said “have a nice day.” so when we went to return the uhaul they tried stating that we used 90+ miles and that the uhaul only had 3/4 of a tank when it was at 3/4 of a tank when we put gas in the vehicle. Then the lady at the front desk was checking out other customers and putting our return off. We waited at the register for 45mins to return the uhaul. Definitely will not be renting here again.
HAILY SRental and check out of equipment went as smooth as can be expected. No changes are necessary.
Howard KApp and webpage need improvement. Set up for after hours and app wouldn’t let us get the truck! Fortunately someone called us a short while later. He noticed we had trouble and met us back at the location, cut a key, and we were on our way an hour+ later.
SONIA MRude customer service, I put my card in file, and stated that another driver is picking up. They made him use his card and charge us both.
Melissa BTruck was dirty. Did not have requested furniture pads and after ~ 100 miles into trip had indicator light came on and truck had to be exchanged for a different one.
micheal eReservations were all fouled-up! it was for the wrong location and equipment!
JAMES EThe truck was filthy and certainly was not cleaned. We expected better with covid restrictions.
Craig PClerk not very friendly.
James PPut jacks on the trailer tongues.
Ronald JI showed up on time to pick up my trailer which I ordered 2 weeks in advance. When I arrived, I was told they did not have the trailer I ordered and sent me to another location. I did not receive any notice of this change, so this problem wasted 1 hour of my time.
HOWARD RThe company and rental process sucks has nothing to do with the location. Wont use uhaul again
JEFFREY SDue to the system down, it was a Delay in my travel. Payed more money for mover.
RHONDA BThey were wonderfully accommodating with our schedule.
Kalli FIt was great. They helped through entire process.
James JThe desk person was Not friendly at all..The outside help was outstanding. The trailer had graffiti on it, the rims look washed with dirt, some parking lights were out on the top side. With that said. Im grateful one was available even if not so appealing. Clerk could you use some customer service training. And I dropped off the trailer she says you need to use the app 2 return it. I didn't have the app so she waited for me to start looking for it. Finally I got to it and she said oh I went ahead and pulled it up on my computer. Then proceeded to tell me you're late I said yes I know I'm 30 minutes late she reiterated your late my final response was yes ma'am. She didn't seem to be in a good mood I perceive that and understood it probably had nothing to do with me.
Antonio JI rented a cargo trailer to haul furniture to keep it dry. RV5332E with license plate 4AG7611 out of CA leaked. I was very dissappointed to get to my location and find my furniture and my boxes wet inside the trailer I had rented.
Roger GCouldn't find an employee upon arriving. When I did, she was not very helpful. She told me to vaguely "pull over there and someone will come help you disconnect". Waited for a bit, no one ever came, just went ahead and did it myself next to another trailer.
Jerry CDoes not haul a corvette. Car is too low and the tire stops on front of the trailer tear the front bumper off the car
william cI had trouble from the VERY BEGINNING. PLEASE change your policy to allow prepaid debit cards to be used as REGULAR debit cards. When I returned my truck ON TIME I was still charged a 20 dollar after hour fee. The entire process was annoying and stressful. I will not be using U-Haul services any longer.
Alyssa SStay away from Uhaul.
Steven SExcellent service.
Robert MDropped off after hours.
Stacy MCustomer service was good ,the associates were very friendly . I would definitely recommend this place.
mary rMove somewhere else. Employees just don't care.
david sService was below average and wasn't very helpful.
Luke mThe truck was actually at a different location but that was the only negative.
kara gI will be back
JAMES LThe young lady that help me was awesome !
sherry bPickup location was good but uhaul changed my preferred location from Willis to uhaul center in Conroe.Lost time waiting at the uhaul center only to learn uhaul changed my pickup location to another uhaul location in Conroe.
David MHad a flat right after we picked trailer up. Trailer was filthy we had to was and clean the inside.
Michael cThe car Hauler the I had requested was not there. I had to use a towdolly instead. UNHAPPY,
William VI booked a 20 foot truck and a dozen pads. They emailed me and texted me a confirmation and a regional manager near the town where we were called me the night before just to see how everything was going and to reconfirm. When I got to the location they did not have my truck I was forced to take a smaller truck that did not fit everything plus they had zero pads. So naturally I raised a little bit a help. But the regional manager drove to the house we were starting to load and gave me 18 pads at no charge so I give him kudos for that. But in general U-Haul nationwide appears to have huge flaws in the reservation system. Highly recommend you visit the place you are supposed to rent from the day before and make sure they’ve got your stuff because having a confirmation by email means absolutely nothing. My U-Haul facility was a feed store and they took no responsibility and blamed everything on U-Haul
Donald CThe equipment that I reserved was not in the truck. I had to call uhaul and they transferred me to 4 different people. I ended up having to drive to another location to pick up the rental and took 2 hours of my day and had to drive the extra miles.
Crystal MThis location did not honor my already paid-for equipment and would not honor my receipt. They charged me for a 4-day late fee of $88.00. They would not give a refund and I will NEVER use this location again. I have a long memory for crap like this.
stephen wBe friendlier. Work with the customer to work out issues.
Benjamin S