Customer Reviews for Consign & Sell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Consign & Sell

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Jack M. on

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I found it necessary to change the return date of the truck several times due to scheduling delays on my part and the fellows at this location were very understanding and patient with me. They were a pleasure to do business with and would recommend them to anyone who has a need to rent a vehicle.

Tyler H. on

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Cory W. on

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Andy P. on

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George h. on

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Patrick B. on

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I had rented a trailer, should have a receiver and ball that goes with trailer. Huge pain in the butt when you get there and find out you have to hunt down a reciever. At least mention the ball size and you will need a reciever on the website when a customer is booking it. Otherwise a pleasant transaction.

peter h. on

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Top shelf guys!!

david n. on

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Test drive trucks before releasing to next customer, this one had a significant pull to the right, real nuisance on a 10 hour drive. For what that cost I expected better. The truck rocked in every other aspect, good rig. (Ford Super Duty 26’ with Triton V-10)

marchuk j. on

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Nothing

Dale Z. on

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Dean g. on

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Excellent experience I will be back for sure !

Matt P. on

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Excellent customer service, and the guys were very helpful

Gordon B. on

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Truck cab was dirty. Windows were dirty. Truck was not mechanically sound.

Paul B. on

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Kayla P. on

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Truck was rented in stony plain Alberta Canada and returned in stony plain Alberta Canada so why am I paying for the rental of this truck in US funds. This added $143.03 to my bill.

Randy S. on

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Great owners

DAN L. on

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The inside of the trailer was clean, the outside was a bit dirty. The hitch tightened was rusty and we had difficulty tightening it sufficiently. Spraying DW 40 after helped. Had to buy an adaptor from rental location to plug into factory light receptacle on 2018 Chev Equinox.

John W. on

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Micheal J. on

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Overall Uhaul as a company gave us trouble from the start. We had a truck booked, with a confirmation number, and were then called two days before pickup to tell me that the truck wouldn't be available.The person who called to deliver this information was of zero help, and had no interest in helping to find a viable solution. So I called back and spoke to someone else, who at least helped me to find another location with a vehicle of the same size. When I made the new arrangements with them, I stated I would pickup in Stony Plain and drop off in Spruce Grove. They told me this was no problem. when I picked the vehicle up on Saturday, I was told that wasn't going to work, that I needed to bring it back to stony plain when I was done, as it was all ready set up to be rented to someone else on monday. After I had driven it less than 10km, the brake light came on on the sensor panel, and the sound alert would not stop beeping until I stopped the truck, and restarted it. Overall, this was a terrible experience. If possible I will look elsewhere for my vehicle transport needs in the future. It was not the stony plain locations fault, at all. It was Uhaul as a company that caused the issues.

Jody W. on

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Was told trailer was sealed and water proof but when we arrived to our destination half of our things were soaking wet! Not happy what so ever. Some personal things that can’t be replaced got wet!!!!!

MATTHEW M. on

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Alison C. on

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Levee P. on

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The pick up location service was excellent. I however am very disappointed that I had to spend an extra $180.00!!!! Dollars in fuel to drive over 4 hours to pick up a uhaul that was twice the size( even more fuel) of what I needed. I feel I will NEVER be using uhaul again simply because of how inconvenient the UHaul company itself made my move.

Jim M. on

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Rick P. on

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Very pleased . Treated very well .

Reg W. on

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Earny was awesome to deal with. He was courteous and very helpful not to mention friendly.

Lillan c. on

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We picked this trailer up and they hooked it up wrong on the truck it fell off the hitch as we left the yard breaking the wirers for the lights we wasted two hours while they fixed the problem

Bradley B. on

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kirk f. on

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Service the trucks better. Could not get gd fuel economy out of it. Lots of miles and no service. Other than that. All was Good.

Kelsie M. on

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Very polite and helpful and personable!

Cheryl B. on

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Trish O. on

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Very friendly and efficient service

Diana B. on

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Michel B. on

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keep up the good work

spencer s. on

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Matthew L. on

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david w. on

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Stony Plain store was awesome, owner helped me back into stall, site was easy to navigate through. Efficient paper work to get me going. Owner was elated to get a car hauler in his yard.

Mike K. on

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Bill T. on

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Jacinda T. on

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The gentleman working made it very easy to return the truck. He confirmed that there was the appropriate amount of gas even so that I could avoid extra charges.

garry o. on

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eric w. on

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Great Guys. They have kept their scheduling promises both times I have used them. Equipment was good. No issues. Very friendly!

Mark H. on

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My only complaint about this rental was not about these two locations but about the reservation system online. I booked for pickup in Westlock for a 26" truck. They didn't have one and I don't think they ever do! Instead of not allowing me to book this on line they waited till 2 days before to call. No compensation for the extra mileage I had to drive to pick up the truck and no adjustment for my mileage allowance even though they could not accomodate my request out of Westlock.

katrina c. on

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Please note, my comments are not relating to the location quality itself, but the fact that it meant over an hour of driving with no insight to how the schedule is updated was more than frustrating.

Matt L. on

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candice c. on

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I have not rented such a vehicle before so do not have a frame of reference for comparison.

lillian m. on

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I was rented a 26'ft. truck with Highway tires on it for a move in the country. This truck was stuck on wet grass with a very slight incline for 3 hours. The tires were not suitable for anything but highway driving. Road assistance was not able to help me. Assistance would be a 3 hour wait and if the tires were deemed fine, the call would cost me $383, I rented the truck for $84.51 and used it for 5 hours total. When I checked back in I was told that they were highway tires.

lisa l. on

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David W. on

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Cory A. on

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Ryan O. on

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Friendly attendant if I need a trailer again I will be coming here.

Brian T. on

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George B. on

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Klaus E. on

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Better explanation of the importance of the fuel gauge in relation to contract. Gauge was a bit less than 3/4 and was acknowledged by agent but not adjusted on contract. Became an issue when returning vehicle with same slightly under 3/4 tank.

Corey M. on

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I reserved a 26ft truck and when moving day came, only a 15ft truck was available. So my move took 2 trips. And i was charged for being over miles. I am not happy at all with this experience.

Andrew R. on

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When I dropped the uhaul off it was a very pleasant welcome the gentleman was with a customer when I pulled in yard and took the time to say hi and he would be with me when he finished up with his current customer. Very professional and this guy u can understand when he talks to you very pleased and will deal with this location again and reccomend it to anyone.

naomi h. on

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sam z. on

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Christine K. on

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Jim M. on

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Staff was extremely helpful... Nothing to add as to how to improve this location

Terrence D. on

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Jack H. on

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Mario L. on

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Tricia K. on

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The attendant George was very friendly and enjoyable to do business with. Thank you ??

rick m. on

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shiela g. on

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Absolutely amazing service

david h. on

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Well structured

JOHN M. on

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Brent O. on

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Tim M. on

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jan k. on

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The dolly was sent out with the right signal light not working. Hand cart welds broken. Over head bin leak in upper right hand corner.

David H. on

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Edward P. on

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Have the staff taking the order being more helpful and just doing their job in arranging for the rental and not telling me what I was doing is wrong and too expensive. Make your computer system able to handle a car hauler trailer rental to last more than 7 days for both ordering and paying. The process was very difficult to arrange for the rental and then for your staff at pickup to bill me.

CHRIS R. on

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jason o. on

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joanne b. on

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Every thing was great!!

Julie B. on

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Our last experience with UHAUL was beyond awful (Progress Glass in Spruce Grove) but this experience was awesome. The whole thing went without a hitch - they were open, our truck was waiting for us, we actually signed the correct paperwork, the truck didn't break down and leave us stranded and we weren't billed for anything inappropriately and the owners were very helpful and personable - awesome!! Thank you to Consign & Sell Auto Trucks.

VICKI P. on

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terry r. on

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darren s. on

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mark u. on

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More stable internet so apps work better

Ashley F. on

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This was a horrible experience and I will be calling u haul about it

Lisa G. on

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ORION R. on

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Jody N. on

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I will leave Edmonton and drive to U-Haul in Stoney plain for the awesome experience and customer service. I’m in need of another U-Haul in a week or two and will reserve directly through Stoney Plain hands down. Thank you for the great service and patients.

Fauve D. on

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Don S. on

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WAYNE B. on

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DAVID T. on

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Great service, equipment in good condition. I'm very satisfied :)

Annette A. on

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Naomi e. on

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Darrell R. on

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Rhonda S. on

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Everything was great. It would be nice to start off with a truck with a full tank of fuel...that way you don't have to guess to make it to where it was filled to.

cathy w. on

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ben s. on

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Jacob B. on

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Marc B. on

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When customers book online please ensure that the equipment is truly available, if it was not for Ernie and his efforts I would not of had the trailer I needed, he went above and beyond to get us on the road!

Brandon T. on

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Customer service was excellent, staff was fast and knowledgeable. Would use this location agian

scott t. on

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The operator of this location was understaffed which cause a 40 minute wait just to drop off the trailer. I was sworn at multiple times for how I off loaded the trailer.

Brent R. on

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Customer did not leave a comment.