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Jerry A
Customer Reviews for Continental Delivery Service
(U-Haul Truck and Trailer Rental Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff here at this location was very nice and helpful. They answered all my questions
lovely rnothing, great service
Joshua HI returned the van to a dark cluttered smelly office in the back of a garage like place. She didn’t let know my exact mileage and she was unpleasant. It was a very bad experience one I hope to never encounter.
Teresa SThe best service,, I was late for pick up,,, no problem, I didn't have paperwork in order,, no problem. I had to leave my truck there,,, no problem. I could not get there before closing ,( to pick up my personal vehicle, they stord for me, until I could get back to pick it up) they waited , no problem.. A+ service!!!!
Darrin RI calculated and totaled the extra mileage I spent and had to go to work on the day that I returned it, and backed it back in, for them to charge me an extra rental tax of $28 and actually audacity to email me days later with these strange fees. When I paid $102 originally and went back and paid $79 for the extra miles I went over; they have no payment posted participating in the extra funds I spent and paid when I have photos of where the mileage originated and the returned state. I do not appreciate U-Haul for hidden fees; its absurdity that they toll and take measures to do it’s full of inaccuracies/incompetence. They also did not give me a receipt at this location when I paid the eighty bucks so I rate them one star.
Kerreon WThe location was fine, the truck was fairly clean, but the truck had transmission issues, empty and loaded. Caused me to get only 7.83 miles per gallon on hwy.
William GI received excellent service. Really nice associate
Charles GThe neighbor across the way was an ass hole and yelled at me called me a big bitch and hit my car windows but the uhaul staff were extremely friendly apologetic and I was grateful. The neighbor isn't their responsibility
Cynthia OSignage was lacking; difficult to determine where to go; no discernible office to go to for assistance; while completing checkout, a guy from a neighboring business came out cursing and yelling that the police and a tow truck had been called because we were trespassing. He got up in my husband’s face and nearly punched him. We checked out and left before anyone arrived.
Vadean FI love the kindness they showed us. Beautiful people
Keith EI was very upset that the location where I made the reservation and had communicated with all week, called me the night before to say they didn't have a truck for me and I would have to go to a location another 15 minutes away. The people at the second place were very nice, but it was not an ideal location nor did it have any supplies. I had to go to the first location to get a few supplies and discovered they had four trucks in the size I had rented sitting in their parking lot.
KATHRYN WHadn’t been cleaned, low fuel and cracked windshield
JACK GSuper friendly service and the truck was ready to go out front!! .:)
Stephanie PN/A
LUDONNIE VGas was not right when I left and I still got charged for gas
RACHEL NThey messed up my drop off location. Took an hour on the phone with uhaul to change drop off location to correct address in Dallas.
James ENone
Mark ROur only issue is the battery on the truck is about to go out. Took a while to start it each time
JENNIFER D5 strar
DIXAN Ptruck was filthy and dirty
THOMAS ZMake sure the equipment that is reserved is available for rent when booked.
MARC DBut I would not recommend uhaul at all they say it’s in one location but then you have to go to another to get it
GREGORY PVery curtious and simplified.
TYE CGreat service!!!
ERIC JWe were told to leave 1/4 of a tank of gas since that’s what we picked it up with and we’re charged for not leaving half a tank.
Rafael DThe issue was not with the facility but rather the mobile pickup function. It did not work causing us to make a return trip to the facility the next morning. This was even after calling the toll free number for assistance/support.
EBONY EI live way south it would have been nice to have it closer to where I live
BARBARA PThe man here was very nice and helpful
Brad BThis place was filthy, the truck was very dirty, had not been washed or cleaned out.
marta sThe location I picked up the uhaul was very dirty and gross. The man smokes in the office so it smelt like old smoke, there were ashes all over the desk and floor and his ashtray, that is on his desk, was full of cigarettes.
dixie lHe a great guy. Treat me nice good customer service and fast.
TENISHA SCheck the truck i couldve died me and my child
WESLEY HStaff was friendly and helpful
john aThis is not the location I requested, the guy was almost 30 minutes lates and the office was gross not following social distancing not wearing a mask.
Philip EAssociate left location saying his computer system went down leaving me to fend for myself. Spent 35 minutes on phone to fix situation and finally was able to access lock box to get key. Truck was dirty inside cab and cargo area.
MATTHEW MThe inside of the trailer was dirty with potting soil from a potted plant. I had to sweep it out before I could use it. The lights didn’t work on the first trailer that was hooked up.
William DPerfect all the way through. Really appreciate it.
jake sGary did a great job communicating and made it very easy to pickup the truck.
John WArrived and the head person took the trailer out i had reserved to run errands? Had to wait 30 minutes for it to get back
Brett Mthe straps for the car hauler was rusted out bad
Isauro RThe Uhaul guy in charge was very polite and helpful.
Hervey BOnce I finally was able to get someone to honor my reservation it was hassel free. I ended up using this location because there was no one working at the original location.
Matt BThey were very nice and. Kind.
KATHLEEN MIt would be nice for location to be open on time. Website shows specific time of open. And it wasn't. I lost almost an hours worth if time at pick up due to store not open and then the rental was vandalized.
Jennifer CThe preferred location overcharged me for items i didnt ask for(which was corrected) and the location where i picked it up at, the attendant was 20 minutes late opening up the shop
Stephen KExcellent service!
Tamisha MThe staff was friendly and customer service oriented. They helped us efficiently and effectively. The environment was pleasant and the setting area was nice a comfy. Keep up the great work and I will recommend and use for any future service.
Lucretia JTook a very long time to get approved for picking up truck.
Philip PI didn't feel safe.
THEDA GGreat service
Elizabeth MStay at the job so people can get help if need
reginald g