Customer Reviews for Conway Service & Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Conway Service & Sales

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Sundi S. on

Rating:

The staff here is AMAZING!! So helpful and kind and they made the whole experience easy and painless, and were so nice to deal with. A+++

camille C. on

Rating:

Customer did not leave a comment.

Bonnie Jean M. on

Rating:

very convenient!

Brian M. on

Rating:

Everything was great. Booked online and pickup and drop off was quick.

Bob R. on

Rating:

Will someone be contacting me regarding the negative experience I had with the original pickup location that lead me to picking up at this location?

Bertrand M. on

Rating:

Customer did not leave a comment.

Thomas D. on

Rating:

Customer did not leave a comment.

Brett G. on

Rating:

Customer did not leave a comment.

Jeremy W. on

Rating:

Trailer I rented was in great condition, looked very new. Staff was helpful and knowledgeable about trailer, also very friendly.

DAVID R. on

Rating:

The staff is not only competent and friendly, but even funny so early in the morning. It was easier to rent a van than to borrow a pickup from a friend.

Albert F. on

Rating:

Make online checkin easier

David K. on

Rating:

Customer did not leave a comment.

abbaliza B. on

Rating:

Customer did not leave a comment.

Robert K. on

Rating:

The check that Uhaul required for the dealer was very cumbersome for the dealer and took far to much time.

Joseph A. on

Rating:

VERY DISSATISFIED WITH WHAT I WAS CHARGED FOR USING YOUR TRUCK FOR FOUR HOURS. THIVES THATS WHAT YOU ARE...

aaRON O. on

Rating:

Customer did not leave a comment.

Adam S. on

Rating:

The Uhaul truck had no working Air Conditioning. We had a 6 and a half hour drive with no A/C. The truck would blow air but it was hot. The middle of summer no one should be exposed to heat for that length of a trip.

earl M. on

Rating:

always a pleasure dealing wit Conway Service and Sales

Charles C. on

Rating:

Every thing was in excellent shape, and the workers were very cooperative and supportive.

MARK R. on

Rating:

This is the second or third time renting a vehicle from this location. The people are extremely helpful and pleasant. The pick up and drop off process was a breeze. The equipment is impeccably maintained and top notch. In fact, the van I just rented had only 1000 miles on it!! Dealing with the folks at Conway has been a pleasure. My house move will be done in a week or two and I plan to rent another vehicle for that last push!!

David R. on

Rating:

Customer did not leave a comment.

Donald R. on

Rating:

Customer did not leave a comment.

Ken D. on

Rating:

Customer did not leave a comment.

earl M. on

Rating:

excellent service

JUSTIN B. on

Rating:

Was on the phone for 30+ minutes trying to make a reservation. Multiple locations were emailed, had to call to figure out where I was actually going despite reservations made. Then waited at the location well over an hour just to hear the price increase of truck and trailer from $223 to just the truck being over $500 not even including the trailer. So despite waiting close to two hours to make a reservation that should’ve been done on the phone, they had to make a new reservation because there was apparently 2 reservations on the system from the initial person I spoke to through uhaul screwing the whole process up. The whole reservation and pickup was the biggest screw up I have ever witnessed. And had to get a uhaul rep on the phone which we also had to wait for since he was being pulled over from what it sounded like... thank god the gentleman at the location was willing to work with me and get the price down. So no problems with the guy who I picked up from, but I have never seen such a hassle. I have bought cars in less time than it took to just rent a truck from you...

Nathaniel D. on

Rating:

Customer did not leave a comment.

JOLENE L. on

Rating:

log in and out was a breeze. people friendly and very helpful. Will this location and U-Haul when needed.

DAVID F. on

Rating:

Customer did not leave a comment.

Gwen S. on

Rating:

Customer did not leave a comment.

MARIANNE K. on

Rating:

The gentleman at the desk was brusque and failed to tell us for a 24 hour rental on a Saturday, that they weren't open Sunday. He neglected to tell us that there was a key drop off at the rear of the building, and we were therefore charged an extra day, because we dropped the truck off on a Sunday, and did not want to leave the keys just anywhere. When I spoke to them, all I got was an "oh, sorry about that" and charged the extra day(s) . The truck was clean, efficient and ran well. I would recommend U-haul, but not from this location.

John M. on

Rating:

Customer did not leave a comment.

MARK R. on

Rating:

V

Damian D. on

Rating:

The key was not in the place where the text message said it would be. The message said the key would be in a lock box on the back of the truck, or under the front seat. It was actually in the visor. It took us over 10 minutes to find the key. We almost left the truck there. Other than that, it was a good experience.

Christopher R. on

Rating:

Customer did not leave a comment.