Customer Reviews for Corkys Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Corkys Service Center

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Kathryn B.
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Customer did not leave a comment.

James V.
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Debbie R.
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Suzanne J.
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I was not happy I hand to drive 25 mins out of my way to pick up truck, when a very large Uhaul center was 5 mins away from my house

Brooke R.
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Customer did not leave a comment.

FAUSTINO L.
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I dropped off the truck when nobody was around.

John S.
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Joy L.
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Tara M.
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Ashley S.
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Claire G.
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We did not do a precheck. The trailor had parking lights out and a buldge in the tire that could have made the tire blow out.

Daniel F.
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Too high mileage costs.

Brunilda Q.
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It was close,I drop the key on the box.

Todd P.
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Denise B.
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Julia J.
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Excellent customer service!

Josh K.
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Dora B.
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Vickie S.
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chales W.
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stephen M.
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The truck wasn't clean nor were the dolly or blankets

Dawne S.
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Marlana S.
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Cindy J.
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Mollie H.
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The woman in the office was friendly and helpful. The man who came out to help unload the trailer was not. He took forever to come out. He complained the whole time. My sister and I ended up removing the trailer from back of the truck as he stated he would need a jack to do so and that might not work. We did it in about 15 seconds between the two of us.

Detra P.
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Nothing!All good!

Teresa C.
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Andrea B.
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Tawnya B.
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Alexander V.
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Jodi M.
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Jodi M.
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Love this place. So convenient.

Patty B.
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the rruck had some issues shifting.

Taylor M.
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irine W.
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DIANE J.
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Thanks much for the service!

Judith S.
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The back had a lot of debris in it. The renters before us didn't refuel which was an extra stop for us. The a/c cut in and out. I asked for no equipment but there were two dollies that took up space we needed. Otherwise it got the job done

JOSH C.
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Steve H.
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I was told I was getting a 15' truck, but only got a 10' truck, said it sat three people when only a two seater. No ramp on the back so loading was much more difficult than anticipated.

josh Q.
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Carolyn N.
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Kathi C.
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Joshua K.
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The whole experience with this company was absolutely great!

JAMES W.
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ROXANNE W.
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The truck was not brought to us. The battery was dead in the truck and the gas tank was empty. It was pouring down rain. the gentleman at the desk was helpful but would not recommend this place.

lawrence J.
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Have the truck you reserve at the location you reserve with!

Amber B.
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Tried to charge me for someone else's rental truck. Didn't have the appliance dolly I had reserved online.

Stacy E.
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Raquel C.
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RACHEL W.
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Willing to help the customers out in decisions.

ANNA E.
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No packing tape. Truck dirty in and out. Check engine light on. Attendant telling me about his personal life.

rodrick B.
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Paulette S.
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Scott M.
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I would have liked to have done a walk around of the vehicle before taking it to note any blemishes or damage. I noticed several things when I got home and was worried I would be held liable for them (I was not).

Keith P.
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Corkys was awesome! The lady who did the the paperwork was the best! Great personality, and attitude!

Keith P.
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I have dealt with corkys in the past. They have always done a great job.

Scott Q.
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Very easy to deal with

Amanda B.
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Laura W.
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sandy W.
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Make sure truck is cleaned and everything works. I deserve some money back for the way we received the truck. I will definitely won't be renting from Uhaul again.

Valeria C.
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Customer did not leave a comment.

Gregory J.
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CINDY A.
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terk R.
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Larry C.
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CASEY S.
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Originally had placed order online, nothing was reserved. Talked to customer service and after some begging was scheduled to pick up after 1pm. My movers were scheduled at 9am. Then was sent 45 minutes drive to pick up. Then recieved second confirmation for 11am at different location late Friday night. Actually spoke to secretary at that location and went to pick it up nrxt day. When I arrived there, the reservation pulled up under a different name for a different piece of equipment. But luckily, they had that equipment and signed it as a walk in. An hour later, I was able to pull out with the trailer. Then was sent to one location to drop off, where I was told that it was changed to another location inside city limits of a bigger city. I have never dealt with such poor planning, and extremely disappointed in the service and mistakes made.

Robina M.
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Thomas Q.
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Robina M.
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mark W.
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caroline R.
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Clement L.
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Everything was just fined excellent.

Jason B.
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Employer even stayed late to help me check in return vehicle

Latosha G.
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Sheena B.
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I'd not recommend U-Haul to anyone anymore but the staff at Corky's was friendly and understanding of my frustration towards U-Haul.

Doug D.
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This is not a comment regarding regarding the pick up location - but of the process in place to pick up the trailer. I completed an online request to pick up a trailer in my home town Bloomington, IL. This was for a one-way trip to Edwardsville, IL. I got my confirmation and was instructed to go the location in my home town to pick up the trailer. I decided to go mid-day Friday to pick it up rather than waiting until the end of the day. When I go there expecting to pick up the trailer, I was told I would need to pick the trailer up in Rantoul, IL. Are you kidding me - that's an hour away!!!! There was no mention until then that I might need to travel to another location to pick up the trailer - especially a location that fa away. If I had not that upfront, I would have made other arrangements. I ended up having to take off from work Friday afternoon in order to pick up the trailer as at that point I had no other options. This is a terrible process. What is anyone thinking that someone coming in to the store has time to travel 2 hours just to pick up their trailer that have reserved. I will definitely consider other trailer rental companys next time I need to rent a trailer. The overall use of the trailer went fine - but the process of picking up the trailer was awful and cost me 1/2 day of missing work. Customers need to know well in advance if they will be traveling someplace else to pick up their trailer. The current process is ridiculous.

LORI R.
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Customer did not leave a comment.

Matt G.
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Did after hours drop off.

lori R.
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lori R.
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Matt L.
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This location was great. So I hope my comments do not reflect on them. They recommended I call the online number's customer service to see if I could get a pick up closer to my (requested) location and to have them change the overall mileage since the distance was over 20 miles farther than my initial request. My conversation was absolutely the worst experience on a telephone with anyone I have ever spoken with. I'm hoping the belligerence was chalked up to residual emotions from some horrific caller prior to me. I couldn't believe the tone and unkind manner she used with me. I will definitely be looking to other services before I rely on uhaul for my next rental. The call was made at 12:07pm to 1 (800) 468-4285, if you would like to listen and make corrective actions to better customers' experience.

Jim M.
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James S.
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no changes needed. check in was quick. van was new and in good shape.

Todd S.
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angela H.
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Chris C.
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I was given the wrong truck and wasn't told where to drop it off when I was done. Wasted a half hr of my time trying to get the truck turned in. I'm not happy with this experience.

KAJAL P.
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She is always very friendly. This is my third time renting and I always get excellent customer service.

STEVEN M.
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They were VERY BUSY when I came to pick up the tow dolly. I hooked the unit up myself and just checked back at the office before I left. I PREFER self service and I SUPER APPRECIATED the staff just letting me take care of myself. Good experience.

lori R.
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Customer did not leave a comment.

JIM R.
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David S.
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Trailer was not swept or cleaned after last use. Attendant did not review damage to trailer that was pointed out after rental.

Janice M.
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Customer did not leave a comment.

Corey W.
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wayne B.
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DARLENE F.
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ELIZABETH B.
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Lorraine F.
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Easy, quick to get, and very friendly service!

DAWN M.
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bryce M.
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MILA G.
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Not sure everything went smoothly for me

No reviews have been submitted for this location.

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