The secured box where we were supposed to put the key in had the entire top missing so there was no where to put the key in. We had to call around and figure out where to take the key. After a day of moving, this is the last thing we wanted to deal with.Nicholas I.
Customer Reviews for Cottrells Detailing Centers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good customer service! Will definitely use this location again for my moving needs.Zeljko B.
Great experience!Zeljko B.
Very satisfied!Zeljko B.
First of all, the rate was changed from $29.95 to $39.95 and no discount applied as promised by a representative. I reserved a 15' truck at $29.95, but when I tried to pick it up, the representative suggested to try a bigger truck at the same rate, and I said yes. However, the bigger truck back door was locked and it took so long to get the correct working code. i almost waited for more than hour. The guy said that a discount would be applied dur to long wait. But when I get the email for the final bill... big disappointment. There's no discount, but $10 added for the bigger truck. I am not sure if the guy was completely misleading me or the company system got screwed up. Please resolve this error asap. Thanks, BenBENJAMIN C.
Customer did not leave a comment.michael R.
Customer did not leave a comment.John S.
Need instructions in advance if personnel are not present. Someone else had to tell me where to drop off the truck and paperwork.Luis T.
Customer did not leave a comment.Farshad N.
Customer did not leave a comment.Greg D.
Our contract for return was not completed at time of return - we left truck more fuel than pick up - our mileage (took picture upon return) did not correspond with email receipt. Had to involve Recovery to get charges returned- charged for 4 additional days. If you use this facility don't leave until you have all your paperwork!Gregory M.
Customer did not leave a comment.George M.
Customer did not leave a comment.MICHELLE F.
No one was at the location even though I came during posted business hours. Had to call their number and the guy finally came to the drop-off location.JAMES M.
Give this location more trucks customer service was greatricardo L.