The Country Store was great for renting the U-Haul truck. I would recommend renting from them.
Clayton M
Customer Reviews for Country Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Drop-OFF point was originally Granny-G's out from Carriere (Picayune), MS. I have had difficulty with my home compare and my cell phone on-line connection, so I did not get the message. I was hoping to go to a place that could print the paperwork for me. I specified this ahead of time, so I was very confused right at dusk, I could not tell where to drop off the U-Haul, and the place was CLOSED. I ended up finding an open spot, dropping the key off in the drop-box, but the Internet was not connecting. I drove into the town of Picayune, MS. to get a good connection and was able to notify U-Haul that truck was returned. The next day I called and everything was in order and fine. Rating is for Granny-G's. Need CLEAR, on-sight instructions.
Wilbur PBinders for the tires could have been greased and freed up a little bit. Took me a few minutes to get them moving properly
Mike SQuick service
Samantha ENothing.
WILLIAM GVery helpful
KERRY SNot a thing, Great service. Thank You
Arthur HVery friendly.
Kathleen KI did not receive a final receipt
Philip SCustomer service sucked and they quoted me and price and it was much different
Kendall MEasy transaction
Cynthia EFix your equipment before renting out. I would have rented a uhaul with air conditioning from some where else had I known prior to being charged that the A/C didn’t work. Not even the courtesy of telling me it was not working. When I called to make sure they knew, they knew already and acted like it was ok. It was over 100* that day. No refund, no discount, nothing. Shame on this establishment. Bad business. Not satisfied at all.
Amy PVery safe drop off location.
anthony pVery nice person. Helpful.
KRISTINE DCustomer service was terrible I will NEVER rent from this location again
John DSame as above comments- Excellent
Kevin AVery friendly helpful people they went above and beyond love this place
Bobbie MThe truck was very clean and store personal helpful
Jamie BI dropped off vehicle before required dropoff time of 11:00 on the 14th, and was charged an additional day for the 15th stopped by and was told uhaul system was down and they could sign vehicle and trailer inn until the 15th.
Jonathan DGood experience
Lionel GVery good, no need for improvement
Zoran NBe sure and check about return /drop off location ASK !!!
chris bThe people behind the counter were very nice but I was the only customer there and it took an hour and a half to complete the process. I had to do everything w another Uhaul person on the phone and my email and taking pictures and uploading. It was miserable and caused me to miss help I had scheduled to load my heavy pieces. I have called and requested a copy of my invoice which I NEVER have received and I now (30 days later) have received unknowingly another $31+ charge to my card that I have to track down. The truck was a terribly rough ride and not at all what I have experienced with Uhaul in the past. Very frustrating. Again, the lady behind the counter was very apologetic but had no authority to do anything for me.
VICKI DGreat job country store 👍
lloyd sThere was a problem with the engine. I believe he said there was a knock or something. You might want to check it out before you let it go out again. He is a mechanic and can pick things out. But everyone was friendly.
Ross AThe owner has a cat inside the building. I told her I was allergic to cats and she just said she used to be too. She then expected me to attach the trailer. She said that Uhaul usually tells her if someone needs assistance. This was a HEAVY 6×9. Fortunately, her sister came with a jack and assisted. The store was just too much. I have a photo of the cat lying on the counter. In addition, the UHAUL website had the return location as the first place I tried to rent. It was only after I went there and couldn't use the service for return that I found out it needed to go back somewhere else. This made me late with the rental and I was charged extra fees.
Roniqua WGreat job! It was quick and easy!
Melissa CI made the reservation at my nearest location. When I got there at 7:30am to pick it up, the nice lady there for me they didn't have one. I checked my reservation and U-Haul had changed it to a location approximately 20 miles away without my knowledge not permission. Arrive I was in a bind at that point, I had no choice but to make the drive and go get it, using at least $15 in extra gasoline (thanks Joe) to pick it up and drop it off. Once I got there, the "uhaul lady" wasn't even there and had to do the checkout over the phone with the very nice lady that runs the country store. This was a very disappointing U-Haul experience created by U-Haul's failure to hold the reservation that they accepted. Feels like a Seinfeld episode.
Robert TThe lady at the front was very nice and helpful. Even recommended some places for my significant other and I to look for jobs in the area
Howard WThe left turn and break light assembly doesn't work at all.
tanya YThe person who runs this site is rude and very unprofessional
KURT PThe explanation of the GAS needs to be explained. I was never told!!!!!
Michael MVery nice and very close to the house.
CORBIN BTruck was on E. Light was blinking that it would run out of gas. Someone apparently forged my name on the contract. Couldn't get the contract emailed and my return location was 45 min from where I moved to. Lady in the store was nice but she wasn't the rental person she called her on the phone.
Anthony WFriendly prompt and efficient service
Jimmy WGreat service in every way
Jimmy WI placed the keys to the truck in the hands of the woman in charge. She stated I didn’t have to do a self check in . The next day I was charged for it . After a late night call to U Haul they resolved my issue and credited my account back. Being Honest helps
van lHow do I get my final bill ? I would like a invoice for my records. Thanks Gene Brown
Gene BThey were very friendly and professional.
Brenda CI wish the size tgat I rented would have had a ramp
Ann PBeing a woman, it was difficult to hook up a cargo trailer. No help available. The store clerk being a woman also said she isn’t allowed to assist.
Joy LCouldn't have been more pleased with the excellent customer service at both locations. Everyone was courteous and helpful! Great experience overall.
Rebecca VNothing everything was great
LONNIE POld facilities without working gas pumps. Had to back track to refill fuel.
RONNIE DExtremely friendly staff. Very nice and pleasant to deal with.
Barney DUnprofessional. Did not do a walk around on the truck. Had too many other things going on instead of taking care of my rental. Will not ever recommend this location to anyone. RUDE!!!!
Bryan Wpaying $40.00 for returning the vehicle 2 hours past return time is unfair since we had a problem locating the place and there were no gas stations on the way to the store or between our destination and the store and the store had no gas pumps. Also extra mileage was charged. There should have been nothing charged for cleaning. I really don't place fault on store owner. I fault the U-Haul's policy and procedures and no flexability given to the store owner.
gary sI swept it out befor i brought it back ans sgill got charged 40 dollar cleaning fee.. thats bull shit
Johnmichael SHad no knowledge of truck and reservations. Had to call someone else and I had to talk to someone on the phone to rent the truck. The overall process of reservation was disappointing. Made reservation on line and when we called to verify, they did not have a truck and we were told you don’t guarantee trucks for online reservation. Had to drive over 50 miles away to pick up next closest truck. We had to pay for gas to get the truck and it really hurt our budget. Will probably not use Uhaul again.
Christina RNot much
Christopher MThe woman who owns the country store where thenUhaul was located was very nice. The truck was supposed to be available at 4AM, but the online checkin was not working. I didn’t get in touch with her until 6. I missed my movers and it took twice as long to move. Also, the truck was clean but needed an oil change and maintenance- lock on back was broken.
Tami CThey added on an insurance plan and I didn’t notice until after. Also I was charged for cleaning when I cleaned it. Horrible.
Frank HRenting at last second was stressful enough but they made it so easy and convenient I definitely recommend renting from the country store they are amazing and very helpful! Thank you again!
Shelia OYou should let people know they will need to pay for a cleaning charge. No one told me this and $25.00 fee was added. Not happy about this.
JUNE GI received such good service and the staff was great
Paul SThese smaller type businesses are extremely fast they're knowledgeable of all their rental units and I have zero complaints. I prefer to do business this way. Small convenience store friendly service Great U-Haul service. Checked in 10 minutes checked out in 5!
Chris LThe cleaning fee of $25 was to much. It would have been nice if you guys would inform the customers of all the extra fees that come along with the rental. I think its poor business to not inform customers so that they can make a better informed decision. 9 out of ten times I probably will not use this company again.
Monia M