Customer Reviews for Country Store
(U-Haul Neighborhood Dealer)

20 reviews

12705 Wolf Rd   Geneseo, IL 61254

(309) 944-0424

Location Hours

  • Mon-Fri: 9 am - 1 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 10/28/2021 - 2/25/2022: Closed

Services at this Location:

Contact Us

(309) 944-0424

12705 Wolf Rd
Geneseo, IL 61254

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 1 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 10/28/2021 - 2/25/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The place was great at pick up great customer service. Wish uhaul would have found a closer place to my house to pick up since we have three uhaul locations via the website within 5 minutes from our prior house!

Mark K. 
Rating:
5.0

Quick and easy process. Very helpful getting the trailer hooked up and on my way.

PAUL A. 
Rating:
4.0

Customer did not leave a comment.

Mark F. 
Rating:
1.0

Customer did not leave a comment.

Renae H. 
Rating:
3.0

Not so much with the location but with your reps that are from corporate. I needed to extend my rental and I tried to call and got no response from corporate as the local U-Haul office was closed for the weekend. So the next morning a corporate rep called me and was very very rude would not allow me to extend my rental was going to make me pay some fines if I did not return my rental. Would not listen me and interrupted me multiple times. If this is how corporate operate then I will take my business else where.

Jeannie P. 
Rating:
5.0

Fast friendly service will use these people again

Gary D. 
Rating:
5.0

Customer did not leave a comment.

MARC EDWARD R. 
Rating:
5.0

Very professional and up to date. Trailer was in early and ready to go. Worked very well on the road.

James K. 
Rating:
5.0

Customer did not leave a comment.

Rod H. 
Rating:
4.0

The location itself was fine, nice people. My problem was that I had to drive to the next town to get the truck. I expected to [pick it up at the LARGE U-Haul center just blocks from my home.

DONALD F. 
Rating:
5.0

Tire pressures were never checked

Gary C. 
Rating:
5.0

This location has been a great convenience for me. With the online service, I'm in and out quickly.

Robert M. 
Rating:
5.0

I new dropping U-Haul here would be great! Came right out to help me threw the return process!

Steve F. 
Rating:
5.0

Good team of good people to work with.

Philip G. 
Rating:
4.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Fix U-Haul software/website. Slow and not user friendly. Frequently stalled and had to start again. Personnel at locations were friendly and helpful

James W. 
Rating:
4.0

Everybody was very helpful at this location.

Jayson N. 
Rating:
2.0

Provide a service instead of saying please just check-in online we don't have time or the personnel to do it.

Donald T. 
Rating:
1.0

The place we pick it up couldn't even get on the computer to check us in! Nobody there could remember passwords! So he said just go and we will get it working. Took over 30 minutes to get us going!

Eric F. 
Rating:
3.0

We were charged 74$ for returning the truck 1.5hrs late after we had to up and move across the country, moved our stuff in the rain and we were exhausted. Your trucks say only 40$ a day extra, but really, you charged us 74$ for being an hour and a half late, even though we are loyal Uhual customers. And during a pandemic? Horrible, just horrible.

Shaun E. 
No reviews have been submitted for this location.

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