Customer Reviews for Courtside Shop
(U-Haul Neighborhood Dealer)

26 reviews

2181 S Apple Tree Ln   Waupaca, WI 54981

(715) 258-5383

Location Hours

  • Mon-Fri: 8:30 am - 11:30 am
  • Sat-Sun: 9 am - 12 pm
Special Operating Hours
  • 7/3/2022 - 7/4/2022: Closed

Services at this Location:

Contact Us

(715) 258-5383

2181 S Apple Tree Ln
Waupaca, WI 54981

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 11:30 am
  • Sat-Sun: 9 am - 12 pm
Special Operating Hours
  • 7/3/2022 - 7/4/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

Derek W. 
Rating:
5.0

They even helped with hook up. Great communication.

Montana G. 
Rating:
2.0

Filthy vehicle, beat up blanket and mud on floor at pick up. Greasy hand prints on steering wheel. Had to air up 2 tires as they were 18 psi and 12 psi low respectively. Fuel was at the lowest point possible to still consider being in the Full range. Decided not to pass the penny pinching on to the next family and actually filled it before drop off. I'll pay the extra couple bucks elsewhere next time.

James H. 
Rating:
1.0

Hello, How did we get charged for fuel? This is infuriating. We got the truck. There's no way it was to the tip top full, we drove it from Appleton to the trash dump on Northland and to Waupaca. We put 56 miles on the truck. Before we dropped the truck off we put in $20 worth of fuel at Fleet Farm. Gas receipt was left in the truck and you can check their security cameras for proof and gas is $3 a gallon so we put 6.5 gallons into the truck? Even if we got 9 miles a gallon we still would have more than covered what we used. I wouldn't be so irritated if we hadn't gotten charged $101 dollars for a one way half day rental… and we got charged for mileage overage even though when we booked they knew how many miles we need… and now you're gonna hit me for 2 gallons of gas at a ridiculous $4.50 a gallon? What kind of operation is this because this is highway robbery. All this nonsense just to rent a truck to get my father's belongings out of his apartment because he passed away… you're robbing people and it's criminal. A response is required, as well as a credit. And how about cleaning your trucks every one in awhile? The inside was nasty, dusty and had food gunk stuck to the dashboard (interior wasn't asked to be reviewed when we picked it up) and finally, how about shoveling your damn drop off site? When we dropped off at Courtside the walk to the drop box hadn't been shoveled at all and it made dropping the keys off a pain in the ass. Wanna talk about the pick up? Took 25 minutes because the gas station attendant didn't know how to use the system and had to facetime for help. Horrible experience. Will not recommend.

Tyler D. 
Rating:
5.0

The locations were great and people beyond helpful. You need another section to rate the truck. It had a lot of problems the entire trip.

Nicholas S. 
Rating:
3.0

Customer did not leave a comment.

Deanna M. 
Rating:
3.0

Great customer service!

Brian B. 
Rating:
3.0

Service with pickup was excellent

E Rackley I. 
Rating:
3.0

Customer did not leave a comment.

Amanda W. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
3.0

I ordered a dolly and it was not with the truck. The 24/7 process was not easy to get through.

Patricia H. 
Rating:
3.0

Customer did not leave a comment.

DANIEL S. 
Rating:
3.0

Customer did not leave a comment.

Adam C. 
Rating:
4.0

Again, the 24/7 truck share would not allow me to check in the truck so I had to call uhaul again but it was easier then picking it up.

Jayme B. 
Rating:
5.0

Super easy to work with, great guy. He was meticulous on putting on the trailer and making sure everything worked.

Rhonda U. 
Rating:
2.0

I was charged $7 for a utility dolly that was not in the truck.

Thresa W. 
Rating:
4.0

We were scheduled to drop off at Waupaca Mobil but upon arrival were told to drive an extra 13minute drive to courtside because they were full (though we received no email/call prior). No biggie. We happily took it the extra distance but thought we'd relay that development.

James P. 
Rating:
4.0

Customer did not leave a comment.

ANNA S. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

Kurt M. 
Rating:
1.0

Stop using this shop. Very poor in the way he does business. I was left there alone while he took his child to a dance class.

Bernie F. 
Rating:
4.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

BRUCE N. 
Rating:
5.0

Customer did not leave a comment.

Benjamin H. 
Rating:
4.0

First off, after selecting mobile/no contact pickup I was instructed to show my phone to someone to get the keys. The back of the truck had a dirty receipt in it and wasn't particularly clean otherwise. The steering had tons of play, while at the same time not being able to hold a straight line, the wipers were bad, and the suspension was bad. So that was pretty par for a uhaul truck. I never got a dolly like I reserved but that might have been on me for not bringing it up with the man I didn't expect to have to talk to.

John P. 
No reviews have been submitted for this location.

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