Wasn't full of gas hada half out tank I put it back on a half a tamk
kenneth williams
Customer Reviews for Covenant Tire Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not a thing. Very friendly and helpful. I was in a bind because I had reserved a truck on U-Haul online site but a customer walked in about a minute before I had submitted, so he got the truck (totally understand that). So the employee at the Center Point location jumped on the phone to locate a 20 foot truck and I was so grateful because the Covenant Tire Trussville location not only had a 20 foot but they had a 26 foot which is what I really needed. It was a blessing to get an entire house of furniture in the 26 foot so there were no multiple trips. Thank you to both employees at the U-Haul Center Point and Trussville Covenant Tire locations!!!
Karen StaplerNo offer to help unhook trailer. Just told where to drop.
William StraitCaleb had great customer service skills and he listen and was very polite
Gloria BlockerHad no problems at all, just keep doing what your doing.
james raySeemed just right to me
Mike ChildressStaff was very friendly
rozetha burrowThe parking lot is full of Spectrum trucks with almost no room to park you own car or maneuver the truck out or back in. Seriously, there were 3 U-haul trucks and 15 Spectrum trucks in parking spaces and trapping the truck I rented. The appliance dolly strap was broken and could not be used. I think you owe me a $20 refund!
Tim CookeThe tires needed to be changed out on the trailer I rented.
Drew PetersonClean and vacuum or even pressure wash the Vans the van I picked up had dried mud and dirt all over the floor dirt on steering wheel dash board all touchable surfaces dog hair was covered in the cloth seats . And the smell was absolutely horrible cigarette smoke and wet dogs is what the truck smelled like .I will not recommend this location to anyone it was a horrible uncomfortable experience
TARA CRAWFORDI give theme 5 stars ⭐️ just because service was perfect 👍 easy people to work with and professional service
Maria HernandezYes , have more understanding on the refund when u done with everything once u return the truck. My wife and I are still wondering if we will get the refund back since it was over the weekend and the office was closed. Other than that everything was great.
JENNIFER PATESCheck engine light on
Roy AndersonI have rented many Uhaul trailers from these guys at Covenant Tire. I can honestly say that they are some of the best people you could ask for. They are very busy, and for good reason.
Bruce BentleyIt was a great hassle free experience. I will do it again when necessary.
jeffrey hosseltonWhen I picked up my truck it was very dirty in the back. A refund should be issued.
Brian SmithNo complaints
Russell RivasI never get the receptionists name, but she is very nice to work with every time. I get a U-Haul for all of our events and this location is convenient to my house. The only recommendation I would give would be to make sure the interior smells better. I know most people don't care but I felt like I stunk every time I got out of the U-Haul this weekend; it smelled like someone had smoked in it. Maybe add some air fresheners? Otherwise, great location to work with!
Beth BoxNothing everything was good
James WolfeClean interior cab.
George MooreYOU MUST UPDATE YOUR WEBSITE. When we got there, we were informed that we would need two additional signers and employment verification amongst other things to rent a van. This is listed nowhere on the website for reservations. If this is a requirement your individual locations must follow or choose to follow, you MUST give consumers the opportunity to consent to that or refuse service. This is an insane requirement to rent a van for a few hours.
Amy JohnsonThey did a great job.
Gene MeltonVery friendly
Robert SteelmanWas charged the wrong rate, not allowed to drop Off at location as planned, spoke with 7 different people at 1-800-gouhaul with no resolve. Very disappointing !!
david reichTruck was muddy. Inside and outside. I had to clean the box before putting my stuff on there. I told thr gentleman working there that it was dirty and he said he knew. Oh well.
KEVEN ROBINSONThe truck I reserved was not available. They gave me another one that was filthy on the inside with dirt all over the floor boards and trash/leftover food in the cab. The exterior was also dirty with the tires covered in dirt.
Alan LeeI wanted to rent a pickup, but was told that since I am self-employed,I was not eligible. I think this is foolish and discriminatory to the small business owners in this country. I’m not sure what makes me unfit to rent a pickup, but I can rent the biggest thing you have.
Stephen LongSecond time in 10 days i have rented a truck from this location Great service Thank you. Paul
Paul KellettVery good and helpful
Paul KellettAll was well
Christopher YoungGreat service
RICHARD FILLGreat service
Ryan Mooredrop off was at a tire business that also rents trucks. never saw the inside.the location did phone me a day before the truck was due to be returned, I guess they needed it.
george littleTires didn’t have good tread on them
Blake IveyI had an appointment. I had prepaid but equipment wasn’t ready and no one was interested in helping me at the allotted time. Had to wait at least a half hour for someone to come back from getting lunch to get help. Overall, it took over an hour to pick up a prepaid trailer
Cindy CarsonStaff was quite helpful at both pickup and return. Excellent experience! Thank you!
eric helmersThey were extremely rude and I also gave a 1 star because I paid for something I didn’t even need or use because of the checkout process. $32 completely wasted while purchasing
Camron HaysCovenant Tire Center and staff were excellent and very helpful. Will use this location in the future. Good job.
martin nowakThe employees at the location we very rude and had rude words for my mother.
Trayvone HoneycuttMake sure you have the truck you asked for. I just wantEd a 15 ft and only one they had was 26. I had basically a half empty truck. They should tell you they don’t have the truck you need before the day you pick up.
Jodie WilliamsDon’t change a thing! It was flawless. The agent knew what he was doing and on the rental got me in and out, and on the return, I was out pretty much as soon as I parked the truck. I will use this location again. Thank you!
emanyel irvingWas not told in advance that this location has their own policies regarding requirements for renting a pick up truck. Arrived and was told I would need 2 personal references and they would need to call my HR department to verify my employment….on a Saturday. The only truck they would let me rent without all that was a 26’ box truck. They wouldn’t honor the pick up truck price either. So what should have been a $30 rental turned into a $75 rental. NEVER returning to this uhaul place!
Melissa GrayGive Kevin a raise, he is awesome.
Michael ZahediThe management there did a great job helping me get my container
RODELL ALEXANDEREverything went fabulous only needed a truck for a few hours I believe I was only charged a 1995 and some mileage and return the vehicle and no muss no fuss
Deborah DamoreRenting was easy and everything was explained about any cost that would or could occur. Everyone was friendly and the rental was a real pleasure for me. Thanks a lot.
sidney flannigan