The registration process was horrific for myself and the agent It took more than 90 minutes to pick up and just enter driver's license info. My location was changed by you all as was my pick up time.Ann B.
Customer Reviews for Covington Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Store was 30 minutes late opening. The manager did not know where truck keys were located. He did not know how to check me in. Registered and paid online, received confirmation of completion to get the truck at 12:00pm. I drove off the lot at 1:30!! Unacceptable.Terri W.
The person at the Covington Mart that rent me U-Haul were very nice and polite.James F.
Customer did not leave a comment.Caleb R.
Unsafe location. Clerk had never rented a truck before.Donald C.
The first thing was the agent was super rude. Then when I said I already provided all the info on the website, he became aggressive. Then when we my friend (the driver) started the uhal, it was showing Tire monitor service system on the dashboard. Once I called him, he said call to the customer service, by then it was already noon with all these hassles. Then we took that to check the tire pressure and it seems okay. When we dropped at 3.30pm, the guy was there and when I asked when I will get the notification that i dropped off he said I will email you and still didnt receive any.Neva A.
Customer did not leave a comment.LaRon J.
The employees that were supposed to help me get the key did not know what he was doing. It took an hour to get the key. The truck had a tire sensor issue also.Jorge A.
Customer did not leave a comment.Elissarh J.