Truck was medium clean. Someone left items from earlier rental. Gas indicator on agreement was incorrect. I was charged for gas even though I bought gas and provided receipt. Check engine light came on and oil indicator showed 3% remaining. Customer service was atrocious. Proprietor was rude and unpleasant at start. Employee was rude and unpleasant at return. Location was unclean and poorly maintained. I will NEVER do business of any kind there again!ANTON H.
Customer Reviews for Covington Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My reservation was made at a different place than what I requested and the time was also different from what I requested. Furthermore, the location where I was supposed to pick up was not open at the confirmed pickup time, the shop owner showed up a whole hour late. I also requested 24/7 pickup but when I went to pick up the truck that was not possible.Calvin R.
Customer did not leave a comment.Avril S.
Cabin of the Truck was not clean.Borja E.
Truck need to be service engine light is on;Jacqueline S.
It took a month to get the receipt. After I received a call saying that I had not turn it in. Most companies give you 24 hours. I was given less than that. I think I was over charged.CLARA C.
Got moved multiple times from my ideal location to pick up. Customer service was very rude and poorly runSEAN S.
Dont try to steal money from customers bank accounts. I will never use this location again and I dont recommend any use themMarco H.
The registration process was horrific for myself and the agent It took more than 90 minutes to pick up and just enter driver's license info. My location was changed by you all as was my pick up time.Ann B.
Store was 30 minutes late opening. The manager did not know where truck keys were located. He did not know how to check me in. Registered and paid online, received confirmation of completion to get the truck at 12:00pm. I drove off the lot at 1:30!! Unacceptable.Terri W.
The person at the Covington Mart that rent me U-Haul were very nice and polite.James F.
Customer did not leave a comment.Caleb R.
Unsafe location. Clerk had never rented a truck before.Donald C.
The first thing was the agent was super rude. Then when I said I already provided all the info on the website, he became aggressive. Then when we my friend (the driver) started the uhal, it was showing Tire monitor service system on the dashboard. Once I called him, he said call to the customer service, by then it was already noon with all these hassles. Then we took that to check the tire pressure and it seems okay. When we dropped at 3.30pm, the guy was there and when I asked when I will get the notification that i dropped off he said I will email you and still didnt receive any.Neva A.
Customer did not leave a comment.LaRon J.
The employees that were supposed to help me get the key did not know what he was doing. It took an hour to get the key. The truck had a tire sensor issue also.Jorge A.
Customer did not leave a comment.Elissarh J.