Customer did not leave a comment.Carlos G.
Customer Reviews for Cowboys Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent serviceMark H.
Easy return.Beverly N.
Very nice and helpful. Very efficient and quick. Only complaint was drivers side of had food all over it.Lori G.
I am satisfied with how my rental was conducted. ThanksGARY T.
The location is a gas station. It works for what it is, but can hardly be called a â€œlocationâ€. I had to re-wire one of the tail lights, because it wasn't working. The trailer itself was in decent condition. The tires were average. Not new, but no dry rot. Ultimately, I used this location, because it was the only option.Houston W.
Engine light on, gas smell pricing issue, but got it resolvedSteve L.
The hand truck I rented had the wrong number listed on my contract but when the drop-off location charged me $156.00 for the hand truck I called this location and they corrected the number as well as saw that I had $156.00 returned to my account.NANCY P.
Customer did not leave a comment.John C P.
Customer did not leave a comment.Robert M.
I tried to explain I did the drop off online. She was rude and made me go back to the truck for mileage.debbie B.
Small town business what you would expect friendly and helpful.Alan W.
Customer did not leave a comment.davis C.
Customer did not leave a comment.Keith V.
Customer did not leave a comment.James W.
Customer did not leave a comment.michelle R.
I was pleased with my service, but one person had to complete my paperwork while also signing for store inventory and attending to customers at the cash register. He handled it well, but it could be a problem at times.richard S.
Customer did not leave a comment.Jody M.
Martha Hart was very kind and helpful.Dianna S.
Customer did not leave a comment.don M.
The equipment & service were EXCELLENT! The problem was this location was also a gas station/convenience store with one person to handle the store, the gas pumps, all extras at the store, & the trailers. It took probably 45 minutes extra because of all the extra duties. That was the ONLY problem.robert F.
Have an employee on location that knows the procedureTommy H.
The gentleman had a hard time logging my info in the computer..I had to leave go home pay online then return and get the uhaul.Mendy N.
make sure the equipment is in good working order, the truck I picked up had a buzzer that would not stop. after 2 hours of none stop ding, ding, ding! you get very irritated have more than one person running the store, I had to wait a long time because the clerk would stop helping me to checking out customers getting snacks and sodasDORAN G.
Customer did not leave a comment.eddikie J.
good experienceMICHAEL W.
Customer did not leave a comment.Juanita M.
Customer did not leave a comment.Gene C.
Person at location didn't seem to know how to check out one way vehicle in. He had us take a photo of his screen to prove we turned it in to him. His equipment wasn't working. He had to use my phone to pull up my info. Thank goodness we got it emailed to us ahead of time. No paper receipt for tax purposes, though.Randy T.
Far better experience than pick up unit.jimmy W.
Customer did not leave a comment.Corey H.
The owner/operator was awesome and recommend him for all your uhaul needs. He will work with you and goes above and beyond to help you out!Clint P.
Customer did not leave a comment.Robert F.
Customer did not leave a comment.Kevin B.
Right rear tire was flat. I didn't notice until I got the car hauler to my house (about a mile away). Had to keep filing the tire during the day. Luckily it was an "in-town" rental and I only had to go about 50 miles away to pick up a vehicle. For the 100 mile round trip I had to fill the tire four times.bradford H.
They have no idea what they are doing - they argued with me over a VIP gift certificate and I had to call a field manager to help - they could not check the truck in so I had to just leave and hope for the best - when checking the truck out they asked me to help with the computer - it was ridiculous - I will never go back thereeric K.
Customer did not leave a comment.Scott W.
Customer did not leave a comment.Forrest N.
All good.Danielle M.
Customer did not leave a comment.Michael M.
Haven't been able to open the attachment that was sent for viewing receipt. Would like to be able to see receipt.Tommy H.
The odometer mileage showed 22 miles above the value on the check-out contract. I took a picture and called about the discrepancy, and was told to not worry. I started to drive off, but decided to first check if the dolly was in the back. Found it was not in the truck. I had to go back to the store to ask about the dolly I had ordered with the rental truck. Other than those 2 things, the rental was okay.Cary W.
Customer did not leave a comment.jennifer J.
Excellent Experienceschultz M.
Great working with U-HaulNABOURS C.
Customer did not leave a comment.priscilla M.
Customer did not leave a comment.RUSSELL E.
Customer did not leave a comment.sandra S.
Computer was down did not get a contact on paper. Had to drive to a second locstion to pickup the rental truck. While waiting to pick up had to let clerk wait on 4-5 customers. Overall feeling of Uhaul being a low priority part of the location noone even checked for damage I was simply handed the key. Also there was no Appliance dolley as I reserved with the truckFranklin B.
Customer did not leave a comment.FORREST CRAIG M.
Customer did not leave a comment.forest M.
It was inconvenient for me to drop of the vehicle in one location then head a mile down the street to turn in the mileage and check outCarlos C.
Better communication skills with the staff. Totally unprofessional manager!Sharla P.
Customer did not leave a comment.Ronald R.
Customer did not leave a comment.Charlotte S.
Customer did not leave a comment.CHARLOTTE S.
Customer did not leave a comment.juli S.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.WOLFGANG S.
Customer did not leave a comment.BRIAN G.
Customer did not leave a comment.CARIN K.
I was fully satisfied with the experience at McKinney, TEXASwayne S.
I was not happy with the procedure of locating a truck the day after a holiday. I realize that many places are closed the day of and the day after Thanksgiving and thats perfectly okay. They just need to make uhaul dot com aware of it. I went thru 3 different places before I finally found one that was open on the 25th of November. Had I not called each of these places to verify I had a reservation I would not have known they were closed on the 25th and I would not have had a truck. I think maybe there might be a better way to handle the reservations.DELORES M.
Customer did not leave a comment.GABRIEL G.
Customer did not leave a comment.JESSI C.
The pickup facility was in very poor condition, but the person running it was very friendly and was very helpful. The trailer I rented was grade A shape...clean and no issues.SCOTT W.
We turned the trailer in a day early and was told we would receive a refund, but have not seen it yet! That is my only complaint!Kristin J.
Customer did not leave a comment.JOHN A M.
Customer did not leave a comment.CURTIS R.
Customer did not leave a comment.PAUL W.
I originally had a reservation at the location on S. Tennessee street, I was suppose to pick the truck up at 8 a.m. at 9 a.m. I called customer service because no one had arrived to open store, I didnt get her name but she was very helpful in finding me another location and transferring my reservation to the store on McDonald street that opened at 9:30. I was very upset because now I was an hour and a half behind schedule. I was told that there have been several complaints about the location on Tennessee. They should not say they open at 8 and then not show up when ever they feel like coming to work. The man at the McDonald location was very helpful.pamela P.
Open the place on time and be sure everything requested is loaded on the truck.ROGER D.
Customer did not leave a comment.ROSALYN S.
Customer did not leave a comment.TAMIKA H.
Everything at this location was very professional and fast.KYRIE S.
the location was not friendly at all. I had made reservations at a location a lot closer to my house, but it was moved to this location. I will not use or recommend this location to anyone.BRYAN T.
Clean the restroom! Restroom was very nasty. Should be a law to prevent this (is was that bad). Attendant charge more than the price quoted.GEORGE H.
When I first called uhaul the lady on the phone was very disinterested in taking my call. I was told to pick the truck up at the location at 9am. The problem is the place did not open until 9:30 am. After waiting a half hour the worker for the facility was late and did not open the location until 9:40am what great service from start to finish. Also the .99 cents a mile charge seems a little high. Glad there are other companies I can use.Lucas D.
Clean location. Would be nice if it was open on Sunday. Sunday unattended drop off did work well.WILLIAM D.
Customer did not leave a comment.JASON B.
Customer did not leave a comment.ANTHONY H.
The gentleman that helped me was GREAT!Angela P.
Customer did not leave a comment.Hien K.
Customer did not leave a comment.CHIN W.
Customer did not leave a comment.Ben R.
I HAD TO LEAVE THE TRAILER AFTER THEIR NORMAL HOURS AND HAD TO LEAVE A NOTE WITH MY CONFIRMATION NUMBER NAME AND PHONE NUMBER AND THEY CALLED ME FIRST THING THAT MORNING TO LET ME KNOW THAT THEY FOUND MY CONTRACT INFORMATION AND THEY TOOK CARE OF EVERYTHING FOR ME EVEN THOUGH I COULD NOT FIND MY ORIGINAL CONTRACT. VERY NICE GUY.GARLAND J.
Customer did not leave a comment.FRANK S.
Customer did not leave a comment.KOLLEEN T.
Customer did not leave a comment.ANDREA L.
Customer did not leave a comment.Charles H.
The tires need to be checked out thoroughly. We had a blow out 50 miles from home. We waited four hours for it to be repaired. It blew out again the next day.MICHAEL F.
Customer did not leave a comment.Gregg M.
very friendly serviceROBERT H.
Customer did not leave a comment.HEATHER F.
Customer did not leave a comment.Jesse P.
There was not much space to pull in/park our vehicle. The "drop box" did not exist - you pushed your contract & key through a crack in the door window - made me nervous about someone being able to get to the key after we left since no one was on sight at the storage unit. No security cameras seemed to be in view.JOY B.
The clerk was helpful and kind. Lacking some product knowledge, but overall a great experience.MICHAEL P.