Customer Reviews for Cowesett Sun Service
(U-Haul Neighborhood Dealer)

879 reviews

128 Cowesett Ave   West Warwick, RI 02893

(401) 884-4021

Location Hours

  • Mon-Sat: 8 am - 8 pm
  • Sun: 8 am - 7 pm

Services at this Location:

Contact Us

(401) 884-4021

128 Cowesett Ave
West Warwick, RI 02893

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 8 pm
  • Sun: 8 am - 7 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MARC R. 
Rating:
5.0

The drop off app was not very good. It simply dumped me out after several steps and I finally had to call in the drop off. That app needs work!

LIZABETH C. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
4.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Jevon C. 
Rating:
5.0

Truck was dirty with sand, a little trash

Christine B. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR F. 
Rating:
4.0

Customer did not leave a comment.

CARISA S. 
Rating:
4.0

Again, I wish there were options for drop off that were a little closer. Why not the many locations in N. Kingstown, saving more miles and gas.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

ELBA P. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
1.0

My truck broke down and I had to spend money on a tow to get my property to my house and been having the run around to get reimbursed for my tow

Paulo D. 
Rating:
5.0

Customer did not leave a comment.

Carolyn C. 
Rating:
5.0

Customer did not leave a comment.

LESLIE T. 
Rating:
5.0

Using the app was one of the worst experiences i have had. I was not aware a ref was needed an they had to answer the phone. This held me up for 30 minutes. Upon return taking the photo of the odometer took 5 tries never worked it would not upload. The facility an staff were great the truck worked as intended but the app is marketed as convenient but is the opposite.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

SAL J. 
Rating:
5.0

Customer did not leave a comment.

Cleotha G. 
Rating:
5.0

Keep up the great work. Thank you.

SAL J. 
Rating:
5.0

Great service and friendly staff. Definitely continue using them.

Anthony H. 
Rating:
5.0

check in thru the app was not user friendly in the least. I entered my info no less then 3 times all to no avail. The gentleman that was behind the counter ended up helping me, which was good because I was just going to end up leaving without the van and finding another service provider.

Dana F. 
Rating:
5.0

The guy that helped me was super friendly and awesome. Would recommend to anyone!

Evan B. 
Rating:
4.0

Great service

Carolyn W. 
Rating:
5.0

Very helpful they're good people

Daniel E. 
Rating:
5.0

Customer did not leave a comment.

Liudvikas J. 
Rating:
5.0

Customer service was excellent. Truck was clean and easy to drive and with the ramp it made moving that much easier. I would highly recommend this site

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

lizbeth P. 
Rating:
4.0

Customer did not leave a comment.

Victoria B. 
Rating:
3.0

I signed on for rental online, but cellular reception was so bad at the site, I couldn't get to my online rental agreement, $19.99/day. In inking the replacement contract, I was switched, for the same equipment to $89.99/day (lower mileage costs). This may have resulted in lower net costs based on mileage charged, but I was overcharged for more miles than I could have possibly driven.

Stefan G. 
Rating:
5.0

The gentleman at the counter explained the rental agreement and associated options very clearly and concisely. It couldn't have been any easier or quicker on both the pick-up and return visits.

Louis S. 
Rating:
3.0

Customer did not leave a comment.

April B. 
Rating:
5.0

Customer did not leave a comment.

norman F. 
Rating:
5.0

The gentleman working was efficient, friendly and nice.

Rosmarie S. 
Rating:
2.0

I attempted to pick up at West Warwick location, trailer was defective dead right turn signal so I could not pick it up. I haul representative refused to wear mask. I was sent 45 min away to pick up from the N Smithfield location where the next trailer had A nail in it and was losing air so I could not pick it up. The uhaul representative stated he wasn't surprised there is a lot of debris in their parking lot. Thus delayed my trip! When I went back to west Warwick to pick up the original trailer the next day after supposed “repair” The representative told me repeatedly it was my truck that was the issue and not his trailer. I knew this wasn't the case but in order to stop the argument I told him “let go hook it up and see” and the trailer turn signal worked fine. He then changed his attitude and blamed his asst the hooked the lights up the previous day. He still refused to wear a mask in the second day

Nathan S. 
Rating:
5.0

Customer did not leave a comment.

Conrad R. 
Rating:
4.0

Customer did not leave a comment.

VEYSEL K. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
3.0

We were charged for 50 miles when we only did 30... we tried telling them this had to be incorrect because we tracked every route but we got charged for 50 miles. Completely unhappy with this. Wont be coming back.

Tyler L. 
Rating:
1.0

Make sure the truck the customer orders is there when they pick it up. If not you need to do something to accommodate for the inconvenience whether shaving off the price or something. If you don't have enough trucks then you shouldn't advertise that you do.

Steven P. 
Rating:
3.0

staff do not wear masks at all

Jose O. 
Rating:
1.0

Truck was heavily damaged and dirty. Service lights on. The owner was extremely rude and argumentative. Tried to charge us for cleaning a truck that was dirty upon pick up! I will NEVER rent from this location again nor would I recommend anyone else to either.

Katelynn D. 
Rating:
5.0

All good

Charles R. 
Rating:
4.0

Customer did not leave a comment.

Lifen B. 
Rating:
5.0

Customer did not leave a comment.

christine N. 
Rating:
4.0

Our pick uup location has changed twice in 2 days, each time farther away, less convenient. this same thing happened to my daughter two times over this past summer. The initial response that I could pick it up at a location 15 min from my house was misleading and seems to be a pattern.

RANDY K. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

The tailor I rented was old and no safety catch so door wouldn't slam shut with me in it. Once it came down with me inside and had to yell for assistance to get out. second time it came down on my back . Poor piece of equipment to be rented out. luckily I wasn't seriously injured.

Pamela L. 
Rating:
5.0

Very friendly and helpful.

David F. 
Rating:
4.0

Customer did not leave a comment.

Rick R. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
3.0

Have more trucks available at locatiobs requested

Stephen M. 
Rating:
2.0

The system was down when I went to rent, the workers were wonderful and accommodating. However, the experience I had returning the truck was horrible and uhaul should be mortified at how rude the gentleman is representing the business. There was no communication about what he was doing on the app. I have no idea how he rated the truck or what I was charged for. I dropped off the truck at 10am on Tuesday. The older gentleman does not belong in customer service.

Lindsey G. 
Rating:
1.0

I was charged 2x what I was quoted at time of turn in. I'll get all my money back. And probably use the same place again.

Charles H. 
Rating:
3.0

Customer did not leave a comment.

Cara G. 
Rating:
1.0

This location tried to charge me for damages, which were number scrapes, that were on the van before I picked it up. This is the worst moving experience ever!

Matthew M. 
Rating:
5.0

Management was excellent and personable.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Hope C. 
Rating:
4.0

Easy location, friendly staff.

Kimberly E. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Amelia B. 
Rating:
5.0

Cowesset sun was excellent. It took me forever to reserve the vehicle on your website. It seems that amounts, card numbers and requested time of pick up changed when I moved to the next item. For example, I had requested 24 hours usage for a pick-up truck and the owner said my reservation was from 2:30 pm to be returned at 6:00 pm the same day. He said the pickup was reserved the next day at 1pm. He offered us a van, which was OK but not my first choice. Please address your website's reservation process.

Ruthann G. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

john F. 
Rating:
5.0

Customer did not leave a comment.

Monica M. 
Rating:
5.0

Customer did not leave a comment.

Christopher I. 
Rating:
4.0

Customer did not leave a comment.

BENTE H. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Cab leaked profusely and soaked the driver and passenger. Ruined my daughter's back pack and laptop. I want someone to contact me please.

John W. 
Rating:
1.0

Owner stated there was garbage from a Wendys left in the cab of the truck. We never stopped and ate at Wendys. Also asked if there were security cameras, owner stated no, and if someone hit the truck after parked in unsecured lot we would be responsible. I think this place is shady. Wont use again.

Debra C. 
Rating:
5.0

Mike took very good care of me and got me underway in no time. Drop off went just as smoothly. Thank you.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Brenda G. 
Rating:
5.0

Nothing. Mike was great, the truck helped me do everything I couldn't do with my own car and it process was easy.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Cheyanne B. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
5.0

Customer did not leave a comment.

Adam C. 
Rating:
3.0

Location was changed last minute

William L. 
Rating:
4.0

Customer did not leave a comment.

Loran C. 
Rating:
5.0

Customer did not leave a comment.

Kris O. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Christian R. 
Rating:
4.0

Customer did not leave a comment.

Brandan C. 
Rating:
5.0

Customer did not leave a comment.

Regina J. 
Rating:
3.0

Customer did not leave a comment.

Christopher A. 
Rating:
3.0

It was fine. Definitely not clean. $3.50 per gallon of gas is crazy.

Christy D. 
Rating:
3.0

What is your policy on disinfection of the interior of the vehicles as a result of C-19.. As a result of the lack of cleanliness, as presented I cleaned the cab of the vehicle to alleviate the concern.

Brian R W. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Repeat customer. I have always been fully satisfied with this location.

CHRIS D. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

Customer service was fantastic. Got everything done that we needed to do in record time. Great experience today.

TYRA M. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

I've been renting from this location for 2 years. My phone calls are always answered, service is always accommodating. I speak with the same guy every time making the process quick and easy. He does a great job

Spencer S. 
Rating:
5.0

It was a great easy experience. I recommend this site.

Norman L. 
Rating:
2.0

Make sure everything that the customer ordered is ready for them when they pick the truck up. Don't charge them for things you did not supply.

Amanda C. 
Rating:
4.0

Park the vehicles so that you don't have to back out.

Paul L. 
Rating:
3.0

Customer did not leave a comment.

Chelsea D. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Olivia B. 
No reviews have been submitted for this location.

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