Customer Reviews for Cowesett Sun Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cowesett Sun Service

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RYAN M. on

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Easy in East out. Excellent customer service!! Thanks U Haul

Adam S. on

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Thomas B. on

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Rebecca P. on

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Wouldn’t recommend at all. They gave me the truck with less gas then he said was in it. I drove 7 miles and put $10 in the tank. There was more in it then when I got it. The guy charged on me $30 fill up Fee and $14.40 for 3.6 Gals of gas (almost $4 a gallon) So $10 for Gas, $44.40 (Gas again), so $54.40 for gas. Only had the truck for 1.5 hrs and cost me $113.54 The owner/worker is a scammer and a thief, taking peoples money.

Edgar M. on

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The online pick up system takes too long. 15-20 minutes cutting into our rental time is unacceptable. Also it was in my name, my husband driving, and still had to have a third person verify? What if we were leaving a bad situation and didn't have anyone to contact? That is a ridiculous policy.

James D. on

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Edgar M. on

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Good parking lot

HELANY B. on

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I have nothing but good comment about the service and the location ...Mr Mike was very welcoming and polite . He explains to me all the details and the drop off of the truck .i would definitely recommend this locations to other people

Alexis B. on

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Russell B. on

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Amanda M. on

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John F. on

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Erika T. on

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Kristine B. on

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William E. on

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Everything was fine.

Danielle D. on

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Rob L. on

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This place is great

Carl D. on

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Super speedy as though someone was waiting just for us. It took mere minutes to drop truck, have mileage checked, pay a bit more, and drive off. Unbelievable. Thank you!!!

lingyu L. on

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Augustina D. on

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Hamed Z. on

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Yoendy V. on

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Charge me 20 extra dollars for dropping it off and not doing the mobile check in which I was never informed about

Jared M. on

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My original rental in Cranston was not there. I arrived to find no uhaul truck and no explanation. I called to notify and I had my location changed to West Warwick, much further than my original location, which in turn added to my bill. I asked for an email confirmation of the address and did not receive it for a half an hour. This was extremely frustrating on a moving day. I had no notice of change in reservation and instead i was put out an hour and half, and ultimately rushed off the phone by your representative. This caused me to be late for my other storage reservations. Once I arrived West Warwick, I was told I could not receive the uhaul for the intended six hours I paid for, even though I was told that I could on the phone by a uhaul representative, and despite being late because of your mistakes. Finally, I had to rush to get the uhaul back before 8pm before getting charged an “after hour” fee, despite having no explanation of this. I’ve used uhaul many times, and will not being using this service anymore, unless I receive an explanation and apology. Extremely poor customer service, very disappointed.

Allen M. on

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Excellent service and great experience.

Kevin B. on

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CHRISTOPHER D. on

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The front end/ suspension made alot of noise. There was no shaking or "bad ride feel" but the unit needs to be serviced. The location and its staff are great I've used them several times and will continue to do so.

Weston C. on

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Richard A. on

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Place was great too. Would have got my truck here but was not offered the option. Mentioned the online check in waste and this guy like the first one said it was a waste. Your company should fix that. Either make it count or don't ask people and implore them in messaging to do it. Otherwise I liked everything about the service. People made the difference.

CHRISTOPHER D. on

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Satisfied repeat customer. The staff at this location always provide excellent service.

Susan H. on

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Some customers might need a step stool to get in out of trucks. Esp the bed of pick ups, if they are used to driving cars. Tie downs ir straps in the back. First time movers might not know to have those items.

Conrad R. on

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Joseph N. on

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Dianna A. on

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Honest service, friendly and willing to work with customers

Jean S. on

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This is the second time renting from this location. Great service Everytime.

Robert T. on

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