Customer Reviews for Creative Tea Cafe' & Gourmet Delivery

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Creative Tea Cafe' & Gourmet Delivery

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Frederick t. on

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Keenan R. on

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calvin c. on

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This U-Haul charged me $20 cleaning for for a trailer I returned that was not dirty. I called the lady responsible for this location that has trees in her yard where I dropped it off that the trailer was in good clean shape. She got very rude with me over the phone.

Stanley W. on

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It was a good day. Everything went exceptionally well

NICHOLAS V. on

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All Good

Keith H. on

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JUST KEEP DOING WHAT YOU ARE DOING AND PEOPLE WILL KEEP COMING BACK FOR GOOD SERVICE AND A GREAT SMILE.

Michael D. on

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Bertrom G. on

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Over charge big time ! And the attitude we receive when we called to inform them we were over charged was unacceptable ! First and only time! Will not be back to that one !

ETTA O. on

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TOM M. on

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The place wasn't much to look at, but the woman who runs it was excellent - super helpful and friendly! The truck couldn't have been cleaner or nicer.

Jerry D. on

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Denise was terrific, and could not have been more helpful. The rental went very smoothly from pick up to turn in.

Shari T. on

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Above exceptional. In the past, I've had reservations about using Uhaul due to the bad customer service. I understand limited facilitues meaning high demand accompanied by poor service, however, that was not the case this time You have a customer for life!

Al C. on

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Just Keep On, Keeping On!!

Joseph R. on

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Linda C. on

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Ken C. on

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To improve your service you need to hire more people like Denise, she couldnt have been more friendly and caring

Kevin H. on

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Absolutely phenomenal service. I’ve never had such service in my entire dealings with U-Haul.

Forrest A. on

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Lasha J. on

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Clifford M. on

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This was not supposed to be in my drop off location I had to go out of my way to drop it off here I was told I had to call when I was on the way into call when I parked the vehicle The initial phone call went to voicemail Denise called me back with very very specific instructions as to where to park the vehicle I was told upon pulling into the 2 car driveway of a residential property off of very busy street to pull to the right and park is far up as I could to the brown garbage can and don’t pull to the left or don’t block the basketball net but pulled to the right and make sure I pull all the way up to the brown garbage can I’ve never had an experience like this before with U-Haul when I pulled in the driveway to drop the vehicle off I again had to call Denise she told me where I parked it was fine never coming out to inspect the vehicle only telling me to put the keys in the dropbox she would check the vehicle in later Later that evening I received an additional bill for a fuel service fee and fuel sales charge of $49.88. The uhaul drop off location stated I did not fill the vehicle up to the appropriate 5/16 on the fuel gauge. I return the vehicle the way I picked it up and I took a photograph showing exactly how I filled it up to the 5/16 on the fuel gauge along with the final drop off mileage. I would never recommend renting a U-Haul from Denise McMullen at Creative Tea Café and Gourmet Delivery (009011) located at 20258 Crawford Ave., Mattson, IL 60443

Dawn S. on

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No one was there. The phone number on the paperwork you had to leave a message and someone whould get back in 24 hours. You couldn't find the place drove past it 3 times. It's a house with broken windows. It looks abandoned. My husband knocked on the door and no one answered. There was a car in the driveway. Not a place to go.

Olivia C. on

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Excellent customer service

Calvin S. on

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Customer did not leave a comment.

teanya s. on

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Everything was great! The only thing that isslash or was the problem was the construction, and that is temporary. But overall everything was excellent I really appreciated the customer service, professionalism, also the friendliness! I look forward to doing business again with this company in the future, and my family as well!

Damion C. on

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My truck was unsafe , barely made it to my destination , several issues with my equipment exist with a 681+ mile trip. My vehicle leaked water , engine failure, and, lacked saftey. Worst U-Haul experience!

grzegorz d. on

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Rowland A. on

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Please note, I did not get the itemized final bill. My checking account was billed with 2 cost items. Why?

mesha H. on

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Crystal M. on

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Aaron R. on

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Not charge more for changing dates!!

ED B. on

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Very friendly and polite.

eukesha s. on

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NICKEY B. on

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I was charged a cleaning fee for a truck that was already dirty at the time of pick up. The location was at a home and check-in was done outside. I've been renting with U-Haul for years but this was the worst experience of them all I am very disappointed with the people that U-Haul allow to contract under their name.

Elize W. on

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Truly enjoyed my u-haul experience Miss Denise is very personable and goes above beyond to meet the needs of her customers. It was a very convenient location for me can’t say enough about Miss Denise truly appreciate her help look forward to doing business with you soon.

Tanisha G. on

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CARLO B. on

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Everything went well!!

Patricia H. on

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micheal m. on

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Oriyomi A. on

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The representative was very polite through, she made me felt at home like l have done business with her before l will surely send people to her. This is my first time ever to do any survey with Uhaul because l was more than pleased with her attitude and the way she handle her business, definitely going back, thank you so much for your welcoming attitude, it serves my purpose and am sorry for getting there very early

Armanda J. on

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Customer did not leave a comment.