Took so much time at the location to drop off. There was one person working who had to attend to other customers and fill gas. Chose for convenience..
Muneeb Ejaz
Customer Reviews for Royal Gas & Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I did not able to pick-up Van because of international driver licence. But you have this option on site!
Mykyta GobriiAwesome staff and service. Definitely recommend.
David WunPlease make sure the mobile app and browser site are more stable and functional. Everything else was good except for this. When picking up the equipment it was such a slow buggy process trying to use the mobile pick-up. Luckily the gas station operator was there to sign me in physically. When dropping off the equipement, uploading photos of the equipment completely failed. The page would refresh and all the photos I uploaded would be gone. It's not a good experience at all. This aspect really needs to be improved.
EMMANUEL NSUBUGA KYEYUNEI think this location met my expectations and the service went above my expectations. Why? the personnel assisting me had thought of my need acted in my best interest.
Karim SolimanLeaha was so helpful from pickup to drop off! It was smooth and great service.
Tiffany CookCheck in was pretty simple and the car was clean. The problem is around the return of the vehicle. I asked the person working there “what time do you close?” And he responded with “8:30 but don’t show up after 8 because we start closing early”. That isn’t totally acceptable, but I understand the desire to get out on time. For that reason I arrived back at the location at 7:30, yet they were already closed. I called Uhaul to help me out and they asked me to check out using the app, which failed (everything was greyed out). Not to mention they are now trying to charge me $20 convenience fee for dropping off the van during the business hours they should have been open. Honestly the check out process was so poor that I could not recommend
James BarrosThe vehicle had dirty rags and carboard it in, it was very dirty, spare old car parts in the cab, and the air condition did not work properly. Also i was told on the phone when booking the truck i could drop it at another location, however when i picked it up, the staff said I had to bring it back to the pick up location. This cost me an extra hour of my time and mileage... I will be calling customer service. this was not ok.
Sauve MacbeanI rented from this location twice and drove a cargo van that a friend had rented from this location. All three experiences were great. Thank you so much for providing excellent affordable services, it's very much appreciated!
Liz MillerThe person at the counter was excellent. I think her name is Lovey (sp?)
LYLE PAULSI did pay for equipment dolly and store was offering me small dolly instead. Also he was asking me to go pick up dolly from different location. When I was going to pay after service before pay, did reach out to live chat but they couldn’t help get charges off my bill. I still have to make a call to get refund of service that I never got.
Milinkumar PatelThe staff at the location were great. The U-Haul was left dirty with food (cheese shreds?) on the floor and garbage which I had to deal with myself so I didn’t get charged. The U-Haul app said more gas was in the tank than there was when I got it, so therefore had to put more gas back in than I had used. I ordered a dolly which wasn’t in the vehicle.
Glenn BlakeThe Lady that served me was excellent.
Ron StockwoodAmazing customer service
Raquel HowlettPlease ask customers to clean cab and box after they use vehicle.
Anton PluginThe van was fine but the seats were completely covered in long white dog hair (gross). When I returned the van, couldn't understand the clerk, and when I finally received my recipt by email ...I realized that I was over charged.
Agnes GalasEfficient and quick service
Kelly McCrayThe right side of the passenger seat had cat/dog hair
Raisa GonsalvesLetting the customer know ahead of time if any equipment is missing or broken. We had paid for 6 furniture pads. We only got 2.
Jonathan HershI was charged gas when I filled it back up to where it was when I got it, dolly not ready, slow pick up experience. Had to check in twice
Chancellor FischerCharged almost 30 dollars more than I was told after dropping off the vehicle.
Bryan FraserIt was best service I got ever
Md Borkot