Customer Reviews for Crestview Foodmart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Crestview Foodmart

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Emeraude M. on

Rating:

The customer service rep was rude and seemed to have an attitude. Should be more polite to customers next time!

charlie L. on

Rating:

Customer did not leave a comment.

Liz B. on

Rating:

Na

Gina C. on

Rating:

Customer service was great.

Edwin L. on

Rating:

Make sure you have the truck size I reserve available. Also, keep heroin needles, torch lighters, and trash outside of the vehicle.

TANYA W. on

Rating:

Maybe in the future the agent could be a little more helpful. We had a situation where right after we completed renting the equipment, the individual I was picking up items with the truck cancelled. I hadn't even left the store and asked to cancel the rental. I was told it was too much work and he proceeded to charge me for the rental, tax, and a portion of mileage (truck never left the lot). I went home and called the 800 number who was happy to process the cancellation and refund of my money to me and treated me like someone who cared.

Justin L. on

Rating:

Just another rental truck place, plenty of trucks available.

Lauren M. on

Rating:

The guy left me standing there and was mad at me because the key tag was received to me broken when I got the key. Then made me back up and park the car hauler myself in the tightest space possible while he sat on his phone and would t help me while back it up.

Amanda B. on

Rating:

Waiting a hour to get my uhaul. I had already expressed check in. The man at the store was not helpful. The U-Haul I drove smelled like pee. He had told me I could drop off near my house but never said it was going to cost $97 dollars plus the mileage. I was really disappointed with my service. I feel like I waisted $96 dollars for two hours! When we asked if he could at least give a military discount for the inconvenience of waiting a hour! and the U-Haul costumer service rep on the phone he was talking to said it was all up to him. He then says no absolutely not! Nothing in his store worked. The card machine was down all the gas pumps were out, I would NEVER go back to U-Haul or recommend U-Haul to anyone. So disappointed

Monica P. on

Rating:

Customer did not leave a comment.

Christina I. on

Rating:

Worst experience ever.

David P. on

Rating:

I rented a tow car dolly from this location. When I input my information in your online tool with my 2004 Ford F150 to pull a 2009 Honda odyssey it said it was fine and mentioned the four locations to pick it up .... when I went to this location after inputting all our data it kept giving read words to his screen, we kept trying to change the information to figure out what was wrong and finally just change it to a Honda Civic to get it to go through ... I took the car dolly out to my friends to load up their Honda Odyssey and noticed that it seemed slightly wide but it could still fit on the dolly, when we attempted to do it it ripped off the whole front bumper and hit the metal bottom frame and it would not go up.... when I return the dolly after wasting three hours of my time, the owner of the facility said there’s nothing I can do you approve the change in the vehicle. He knew what I was towing but yet did not care. My recommendation for your tool that the owners use is to tell them why the red words are showing up for a vehicle, such as vehicle is too wide ....

Summer B. on

Rating:

Customer did not leave a comment.

William L. on

Rating:

When I went to pick up my truck at the first designated location it wasn’t there. I didn’t receive any communication letting me know that I needed to go to an alternate location and the gentleman offered no help except saying to call U-haul. After calling in and being out on hold for over 5 minutes, because no one could find my reservation I was finally told to drive to another location to get my truck. This is the second time I’ve had issues with truck reservations and no one working to make it right. You claim to have a guarantee or you will give us $50 but if we don’t know that you sure aren’t offering it immediately.

Randall K. on

Rating:

The truck was in good condition but was not cleaned out. There was debris in the back and the cab had crumpled documents from the previous user.

Eric T. on

Rating:

The location rep was not helpful and argued with me about the equipment because they did not have the item I reserved and tried to provide a smaller unit because it was the same price for them.

Robert B. on

Rating:

Customer did not leave a comment.

Angela D. on

Rating:

Customer did not leave a comment.

Apryl T. on

Rating:

Customer did not leave a comment.

Timothy G. on

Rating:

Customer did not leave a comment.

Roxanne C. on

Rating:

I could not understand the guy the truck was filthy he didn't even explain to us how to put the car up on the tow dolly when we hooked up the total dollar to the back of the U-Haul all I had to do is since a turning signal work on the left side and hit the brake and inside the truck was Dusty as hell

WIllAM D. on

Rating:

I had no clue how to hook the trailer up, nor did I know how to get the car on the auto transport. When I asked for help with both of those, he acted like he did not understand English. When I repeated it (multiple times) and went out of my way to get his attention, he then chuckled and said he would not help. This location is a convenience store, and he would stop and check people out often, so the reservation took a long time to complete for me.

Jodie D. on

Rating:

Customer did not leave a comment.

Jodie D. on

Rating:

Customer did not leave a comment.

Darrin D. on

Rating:

Customer did not leave a comment.

Jonathan T. on

Rating:

I never got in the truck or left the lot. I texted the shop and told them I was headed their way for pick up. They said it wasn't ready. I went back inside to cancel and was told to contact corporate for a refund. I called and there was a 15 minute wait. So I tried the chat feature and no one showed up for 20 minutes. I will be calling corporate again tomorrow.

Christopher P. on

Rating:

Customer did not leave a comment.

Daren H. on

Rating:

Customer did not leave a comment.

Jeremy H. on

Rating:

Don't tell them their total is nearly half what they will ultimately pay

Brandon D. on

Rating:

Don't think it fair to be charged for 5 days, when only needed for 2 days. What's up with this? Just another rip off.

Philip D. on

Rating:

Lone individual working was a total lazy ass. Backed trailer into spot in front of front door with other trailers. Detached trailer from truck and went inside. Individual was at counter with a full view of me placing trailer into spot. Checked trailer in and paid remaining balance. Went to leave and individual told me I need to move trailer to another spot. Informed him it's already detached from truck. He told me I'd need to physically move it. I informed it's too heavy for 1 person to move, but that I would assist him in moving trailer. He started whining and complaining that I must move it not him. Informed this lazy ass that I was offering to help him, and because of his attitude he can do it himself now. Got in truck and left. It's been awhile since I have run into such a lazy ass, but I sure did today. Unfortunate that he is representing your company. Will never refer anyone to that location.