Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Definitely should review the contract with customers and explain things like the mileage limit.
Taylor C
Rating:
5.0
Truck needed oil and shut off in the Middle of my trip plus I was charged an extra 70 for keeping it an extra day
Michelle F
Rating:
5.0
People were awesome to deal with. Friendly and helpful
Toni l
Rating:
5.0
Great customer service at Cross Roads Storage & Gifts.
Jim R
Rating:
5.0
Customer did not leave a comment.
Robert H
Rating:
5.0
Great help
Phillip B
Rating:
4.0
Customer did not leave a comment.
William G
Rating:
5.0
Professional and helpful
Eden M
Rating:
5.0
Customer did not leave a comment.
JAMIE R
Rating:
5.0
Customer did not leave a comment.
Charles S
Rating:
5.0
Keep doing what you are doing.
Jason A
Rating:
5.0
Customer did not leave a comment.
Doug L
Rating:
5.0
None, thank you so much.
stephen g
Rating:
5.0
I liked the owners. They did real well with me, thank you
paul h
Rating:
5.0
Customer did not leave a comment.
brian f
Rating:
5.0
Customer did not leave a comment.
Matthew S
Rating:
3.0
Customer did not leave a comment.
ROY C
Rating:
5.0
Friendly people had crossroads storage with rent there every time
Michael E
Rating:
5.0
Everything was perfect
Michael E
Rating:
3.0
Customer did not leave a comment.
Andrew A
Rating:
5.0
The folks at this site we’re outstanding and very helpful. Superb customer service
Tony Y
Rating:
3.0
Customer did not leave a comment.
Ken D
Rating:
3.0
More employees to help customers had to hook trailer myself
Anthony A
Rating:
5.0
Customer did not leave a comment.
Rodney P
Rating:
5.0
Wonderful people and they were easy to work with ! 5 stars
STEVE G
Rating:
4.0
Customer did not leave a comment.
Melody B
Rating:
5.0
Customer did not leave a comment.
Vernon H
Rating:
5.0
Customer did not leave a comment.
Anthony C
Rating:
5.0
Customer did not leave a comment.
RONNIE I
Rating:
5.0
Customer did not leave a comment.
Sarah B
Rating:
5.0
Customer did not leave a comment.
Raymond R
Rating:
5.0
Customer did not leave a comment.
Tim B
Rating:
2.0
Cancelled my order because I wasn't there at 7 AM. What's that shit? They forgot moving blankets.
Tom D
Rating:
5.0
nothing! excellent customer service
Donna S
Rating:
5.0
Customer did not leave a comment.
Gregory B
Rating:
5.0
Customer did not leave a comment.
Cyril W
Rating:
4.0
Customer did not leave a comment.
Lisa O
Rating:
5.0
Customer did not leave a comment.
Carolyn M
Rating:
5.0
Great
FRANK H
Rating:
3.0
The lady was not very nice during the ordering process. She acted like we were bothering her when we had a question about the usual. The truck had less gas than what was reported. The back of the truck was nasty. They also did not tell us the furniture pads were rented we thought we had purchased them and had left some in Tennessee so we had to purchase them.
John R
Rating:
5.0
Outstanding customer service, everything was ready when I arrived.
Bradley M
Rating:
5.0
Nice service
Rafael M
Rating:
5.0
Outstanding service . I will be renting another truck from here.
Bradley M
Rating:
5.0
This location is amazing
TJ P
Rating:
4.0
Customer did not leave a comment.
Heather E
Rating:
4.0
Customer did not leave a comment.
Heather E
Rating:
5.0
Customer did not leave a comment.
Michael B
Rating:
3.0
Customer did not leave a comment.
Joseph N
Rating:
5.0
Customer did not leave a comment.
Sharon H
Rating:
5.0
Very pleasant experience.
Richie L
Rating:
5.0
Try doing some maintenance on the trailers. I could have bought a used car hauler in better shape than what i paid to rent the broken beat up one uhaul provided. The tie down ratchets were rusted so bad they didnt work properly. I had to stop every 50 to 100 miles to put the tie downs back on because they kept coming completely undone. This made for a long trip to Arizona from Tennessee. The trailer was just in overall bad condition. I have rented car haulers through uhaul 3 other times and never got anything as poor as the one I got this time.
Jason P
Rating:
5.0
Customer did not leave a comment.
David A
Rating:
5.0
Customer did not leave a comment.
Justin B
Rating:
5.0
Customer did not leave a comment.
Timothy B
Rating:
5.0
Great people and service
Clarence H
Rating:
5.0
Lower the price
William B
Rating:
5.0
Customer did not leave a comment.
JEFF C
Rating:
4.0
Customer did not leave a comment.
DAVID P
Rating:
4.0
Customer did not leave a comment.
TROY A
Rating:
5.0
Customer did not leave a comment.
Fredric N
Rating:
5.0
Customer did not leave a comment.
Richard R
Rating:
5.0
Great people
Johnny S
Rating:
5.0
Customer did not leave a comment.
Preston L
Rating:
5.0
Customer did not leave a comment.
tina m
Rating:
5.0
Very helpful and friendly.
Herman I
Rating:
5.0
Great service!
DAVID S
Rating:
5.0
Customer did not leave a comment.
Ashley S
Rating:
4.0
Customer did not leave a comment.
MELISSA S
Rating:
4.0
Customer did not leave a comment.
Mishcelle H
Rating:
3.0
Not open when equipment returned. No convenient area to leave equipment during after hours.
Would be most helpful for uHaul to provide phone numbers for locations!
Ernest R
Rating:
3.0
Customer did not leave a comment.
TJ A
Rating:
5.0
Great location.
Elisha C
Rating:
5.0
Everything was great!
LeighAnn A
Rating:
3.0
Call customer prior to scheduling pick up time to ensure the time selected will work. I had to call and change the pick up time, and they were kind of rude about it.
Stephanie A
Rating:
5.0
Customer did not leave a comment.
Lana F
Rating:
5.0
This location is operated by a really nice guy. I had issues with a u haul employee who changed the pickup location less than an hour before pickup and was rude. Thankfully her manager responded to my email and did what he could to make it right.
