Customer Reviews for Crossgates Corporate Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Crossgates Corporate Storage

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Judy T. on

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Customer did not leave a comment.

Sandra H. on

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I was charged for mileage and not sure why when I went from the rental facility to the gone I was packing, straight to the home I was moving to and then straight to the uhaul facility to return it.

DOUGLAS J. on

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Cab was filthy.

JANET C. on

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The staff smoke in the office. It was overwhelming when you enter.

Ben M. on

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We needed a 26 ft truck and received a 20 ft truck. We weren’t able to fit everything in that truck causing multiple trips in borrowed pick up truck. Made for a very stressful move.

john B. on

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LaToya B. on

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Excellent customer service! Paid close attention to details. Welcoming atmosphere!

CHARLES T. on

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Carrie H. on

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This was our second time to use this facility, and I can't say enough good things about it. The staff was super friendly and accommodating during a difficult transition. I'd highly recommend them!

Shelley F. on

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Tara at the local site was great. The booking and customer service at the corporate level was terribly. Pickup location changed 3 times, on hold for more than 12 minutes when calling to confirm and no bending at needing to pick up before 1030 am. Thankfully Tara allowed me to pick up a day early (had to pay extra) just so I could have the trailer and 8 am. Why is there no pickup early in the am? And moving the location is extremely frustrating.

Thomas W. on

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JACQUETTA J. on

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Richard M. on

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James S. on

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The problem is UHAUL doesn't tell you that UHaul "hours" are different from the rental pickup location. Had to do self pickup that was a 30 minute fiasco. Had to re-do photos time and again. Much easier to do a face to face pickup and return.

KIM E. on

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We brought it back on a Sat. when no one was there. But the place was clean and easy access.

Terry W. on

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We were scheduled to pick up Uhaul on Old Brandon Rd in Jackson at Bait Shop Betsies, but the uhaul was not there. The lady at location made calls and explained we would have to drive several additional miles in opposite direction to pick up a truck. This took an additional hour and a half, making us late meeting with movers. The truck not being where it was supposed to be created a series of people having to change their preplanned schedule. Very stressful...

Susan H. on

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Deana B. on

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Had a great experience