Customer did not leave a comment.CONNIE J.
Customer Reviews for Crossgates Corporate Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Richard S.
When I picked up the vehicle, nobody was there to provide me the keys. I had to wait another 1.5 hours in order to receive the key to the truck. I had people coming to my house to move and had to ask people to juggle their schedules b/c of this. Also, I asked for furntiure pads but I didn't receive any in the truck. I was charged $40 inadvertently. Please adjust bill to reflect the tardiness in getting the keys and not ever receiving furntiure pads. Thanks, RickRicky M.
tried contacting by phone - no answer, no acknowledgement of voice mail msg, no return call. chosen as return location = most convenient. otherwise - they suck. would not choose to do business with this location.John S.
The inside of the truck, front and back, was filthy. We had to clean out the back before we could load any of our stuff in there. There was something all over the walls that looked like blood. The appliance and furniture dollies that we rented and needed were not in there and we could not get in touch with anyone to try to get one and still have not been able to get anyone on the phone at this location for the last 10 days. My husband spoke with someone at Uhaul that credited us for these 2 things, thankfully. I'm not one to ever leave a reting like this, but this was bad. We had one day to move all of this stuff and needed the items we rented to move it and did not need to spend 30-45 mintues of our time trying to clean out the truck in order to not ruin our furniture.Knox W.
Customer did not leave a comment.Judy T.
I was charged for mileage and not sure why when I went from the rental facility to the gone I was packing, straight to the home I was moving to and then straight to the uhaul facility to return it.Sandra H.
Cab was filthy.DOUGLAS J.
The staff smoke in the office. It was overwhelming when you enter.JANET C.
We needed a 26 ft truck and received a 20 ft truck. We weren't able to fit everything in that truck causing multiple trips in borrowed pick up truck. Made for a very stressful move.Ben M.
Customer did not leave a comment.john B.
Excellent customer service! Paid close attention to details. Welcoming atmosphere!LaToya B.
Customer did not leave a comment.CHARLES T.
This was our second time to use this facility, and I can't say enough good things about it. The staff was super friendly and accommodating during a difficult transition. I'd highly recommend them!Carrie H. | Overall Experience
Tara at the local site was great. The booking and customer service at the corporate level was terribly. Pickup location changed 3 times, on hold for more than 12 minutes when calling to confirm and no bending at needing to pick up before 1030 am. Thankfully Tara allowed me to pick up a day early (had to pay extra) just so I could have the trailer and 8 am. Why is there no pickup early in the am? And moving the location is extremely frustrating.Shelley F.
Customer did not leave a comment.Thomas W.
Customer did not leave a comment.JACQUETTA J.
Customer did not leave a comment.Richard M.
The problem is UHAUL doesn't tell you that UHaul "hours" are different from the rental pickup location. Had to do self pickup that was a 30 minute fiasco. Had to re-do photos time and again. Much easier to do a face to face pickup and return.James S.
We brought it back on a Sat. when no one was there. But the place was clean and easy access.KIM E.
We were scheduled to pick up Uhaul on Old Brandon Rd in Jackson at Bait Shop Betsies, but the uhaul was not there. The lady at location made calls and explained we would have to drive several additional miles in opposite direction to pick up a truck. This took an additional hour and a half, making us late meeting with movers. The truck not being where it was supposed to be created a series of people having to change their preplanned schedule. Very stressful...Terry W.
Customer did not leave a comment.Susan H.
Had a great experienceDeana B.
Customer did not leave a comment.Terri C.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Ryan J.
Customer did not leave a comment.Eric P.
Customer did not leave a comment.RODNEY W.
Customer did not leave a comment.ROBERT M.
I pulled up to drop off and encountered a woman who was to busy talking on here cell phone to even get out of her car to show me where to park the trailer very unprofessional.JAMES S.
Was impressed that the worker put stickers on the dings. Haven't had that done before. Very friendly. I was sent to this location because the truck wasn't at the location I had specified. It worked out in the end, though.Spencer S.
Customer did not leave a comment.James R.
Customer did not leave a comment.Cedric V.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.tom M.
Customer did not leave a comment.Denice H.
Customer did not leave a comment.willie W.
Customer did not leave a comment.Samuel Y.
No one was there when we dropped off the Uhaul and no one answered the phone number I called to check on where to leave it.MARY B.
Customer did not leave a comment.Danel C.
Customer did not leave a comment.Lea B.
Customer did not leave a comment.James R.
Location was closed.Johnny M.
Customer did not leave a comment.SYNETHA G.
Customer did not leave a comment.deborah A.
Bigger check out office. Equipment every where. Door propped open to control temp.Charles N.
Customer did not leave a comment.NANCY E.
Customer did not leave a comment.ROBERT R.
Office was closed.Jenell T.
Customer did not leave a comment.GENE R.
Agent at this location provided above average service during the rental contract process.ALAN S.
Awesome service.BRIAN W.
Customer did not leave a comment.STEPHANIE W.
That depends on what image you want to convey. The overall experience was "functional". I wanted a trailer. I got a trailer. As far as professionalism, the office was messy and disorganized. The clerk, although friendly and helpful, was "VERY casual"....as if to say, "You want a trailer? Here's a trailer." All of this is okay. But, it's not what I have experienced as the "U-Haul way" in the past. I hope I don't get anyone in trouble or make anyone angry....just my observations....you know...since you asked. :)KEN R.
Customer did not leave a comment.NICKI F.
Customer did not leave a comment.Clifford A.
Customer did not leave a comment.Hannah R.
Customer did not leave a comment.SANDRA V.
Customer did not leave a comment.HANNAH R.
Customer did not leave a comment.David S.
Customer did not leave a comment.ROBERT W.
Customer did not leave a comment.LORI P.
Kristy and Gloria are always so helpful! I truly appreciate their assistance and making the rental experience easy and enjoyable! Thank you so much!William B.
Customer did not leave a comment.FRED T.
Really good customer service.Charges were explainedt to eliminate any problems.Thank you.CHARLES B.
Customer did not leave a comment.SONJA J.
The lady smoked in the office where you had to do your paperwork and it was an unpleasant environment. Sine everywhere is smoke free now it really bothered me. She was very kind though and did a good job.CAROL J.
Could not have been more helpful.Richard H.
There was a mix-up with the truck. It had a different number than what was on the truck. However, they helped me find a car hauler at the Pearl location. The manager at that location was fantastic and very helpful.JASON E.
Great experience. Very efficient check in and out. Ready on our arrival. Very clean van. Pricey with the mileage fee and having to top off fuel, but what isn't these days.Angela Y.
Dropped off after hours.DONNA V.
Christy was great. Good customer service. Very frendlySYLVIA H.
Customer did not leave a comment.David H.
Customer did not leave a comment.KELLY C.
Customer did not leave a comment.Earl H.
I want a receipt for my credit card records. What we got at our pickup point the lady at our drop off location threw away. Your email stated a receipt attached but it is a copy fo the original contract instead.ROLAND R.
Customer did not leave a comment.JASON B.
Customer did not leave a comment.BILLY D.
I have already sent you an extended e-mail about my whole experience and I expect someone to conteact me!RONALD T.
Customer did not leave a comment.JESSICA L.
There was some misinformation somewhere along the line. Wen I tried to call and remedy the situation, the customer service I received was atrocious. The people with whom I dealt in person were friendly, but my call center experience was highly displeasing. I am very dissatisfied with UHaul and find it very unlikely that I will be using the company again.JEFF L.
Customer did not leave a comment.TANYA L.
very small office space but friendly staffREGINA F.
My experience at this location was the only bright spot in a very frustrating experience with UHaul. I reserved a truck a week in advance from a location in Madison, MS. The day before picking up the truck, I called the Madison location to check in only to find out that the size of truck I needed was not available. They directed me to a Flora, MS location where again I was told they did not have the size truck I needed. Upon calling UHaul to straighten the matter out, I was sent to this location in Brandon, MS. The friendly staff at Crossgates Corporate Storage almost saved UHaul from ruining my moving experience. Overall, the online reservation service has disappointed me, and I will consider other moving truck rental companies for my next move. See my Rental drop off location comments for more info.EDWARD G.
Customer did not leave a comment.WILLIAM W.
god folksDAVID M.
need more help to hook up trailorsRAYFORD Y.
Customer did not leave a comment.WALTON R.
I was very pleased with the customer service. Christy was great and very helpful!! I will use this location again and highly recommend them.kristy S.
Customer did not leave a comment.MARGARET D.
Customer did not leave a comment.JOSEY H.
we just dropped the trailer off in the parking lot of the building bc they were closed at the time of drop off. we were under the impression that someone would have left a gate open or something to have a designated place to leave the trailer.DIANA J.
Was very helpful even when she had to deal with the problems that were created by the renting dealer. I will go back to this dealer again.JOSEPH D.
Customer did not leave a comment.DELANE L.
Customer did not leave a comment.FRANK D.
Customer did not leave a comment.ROBERT S.
Customer did not leave a comment.MARK S.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.Thomas L.
Christy at the Brandon store by Sonny's BBQ, was a delight to work with! She was efficient and very helpful. I would recommend this business.ELIZABETH B.
Customer did not leave a comment.Patty M.