Customer Reviews for Crossroad Automotive
(U-Haul Neighborhood Dealer)

502 reviews

3023 Moody Pkwy   Moody, AL 35004
(411 N of Moody Crossroads North of Food World)

(205) 640-5864

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(205) 640-5864

3023 Moody Pkwy
Moody, AL 35004
(411 N of Moody Crossroads North of Food World)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KATHERINE F. 
Rating:
5.0

Customer did not leave a comment.

Alvin A. 
Rating:
3.0

Customer did not leave a comment.

LORAN K. 
Rating:
5.0

Excellent service.

JAMES C. 
Rating:
3.0

I drove 14 hours straight to pick up this uhaul. I arrived at the location and nobody was there. The building was closed. I waited 2 hours before I was able to find a new location that had what I needed. I had called customer service, who told me I'd get a $50 credit towards the rental at the new location. This was after I waited on hold for over an hour. I show up to the new location and waited 30 minutes to be told he can't give me the credit and I'd have to call uhaul. So now I get to spend about her hour calling uhaul customer service back, to get the $59 credit I was promised.

CRYSTAL F. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

JAZLYNN O. 
Rating:
4.0

He was nice but I had to call the 800 number cause he put a drop off location I've never heard of after I had told him Wytheville Va

Deborah D. 
Rating:
5.0

Excellent service, friendly folks to deal with. Will definitely recommend and use the next time I need to use uhaul!!

JAMES M. 
Rating:
1.0

Showed up for truck rented at 9am and shop did not open until 9:30. Then tells me that he has to clean and take pictures of the truck so finally end up getting the keys closer to 10am. Was not very friendly and just complained how everyone returns the truck dirty so I went ahead and assumed I'd get charged the cleaning fee regardless. Finish moving early so I return the truck around 3pm and park where I was told. He just grabs the keys and says "I'll take care of it" and end up getting a huge charge for gas on my card that I got reversed because I had proof. Also was charged for a utility dolly I never used. Oh and of course the cleaning fee. DO NOT USE THIS LOCATION!!!

ZACHARY J. 
Rating:
1.0

The guy at the location was rude. He was barely giving me any information. I was being kind and respectful towards him. He wasn't real interested in helping me. He tells me my order was canceled and then asks me to swipe my card without telling me what is going on. Some lady came in and he was friendly and talking more to her. That is definitely not right being that I was the customer. She was another uhaul worker. He was being short with me. I would not recommend this location to anyone. This was not a great experience. Moving is already stressful.

JAECINE C. 
Rating:
1.0

I took pictures of my uhaul I rented. It was clean when I left the truck I have pictures. When I returned it my uncle asked the man at crossroads automotive if he could throw 2 pieces of trash in their trash and the young guy said sure. So after receiving permission to throw two icees of trash away I get notified that my bill went from 95.00$ to 290$. Said I left rocks in uhaul and thre trash in dumpster and wasn't allowed to. The trash was given the ok to use and I did not have any rocks in the truck. Also almost 200$ was charged for this. This is wrong especially after given permission to use trash can.

TWILLA B. 
Rating:
4.0

Customer did not leave a comment.

DARRYL W. 
Rating:
4.0

Website trailer rental shown as $14.95 per day. My invoice was $24.95 ! Why?

BRIAN S. 
Rating:
5.0

The truck was an awful drive not to mention a gas Guzzler. I thought I was riding on a horse and buggy.

Janiece G. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
1.0

Customer did not leave a comment.

Tony H. 
Rating:
5.0

Customer did not leave a comment.

JERRY D. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

robert W. 
Rating:
4.0

Customer did not leave a comment.

Tena M. 
Rating:
4.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

Customer service at Crossroads Automotive in Moody, AL was great. Very kind and helpful! 26' foot truck is grotesquely underpowered. I understand the need for decent fuel mileage but the truck I had would barely make a mild grade, halfway loaded, with overdrive off. So glad I canceled the auto transport I was going to rent along with the truck. Not a chance that truck wouldve pulled a trailer with a car on it up any sort of incline. Other than that my experience and the ease of check in/out was perfect.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Sanda M. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

rodricus P. 
Rating:
1.0

We had a flat tire we needed road assistance and I call costumer I was waiting for to long and no one anwer so we decided to fix it and we dint get ur money back for the tire

Karla B. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Kathy O. 
Rating:
5.0

Owner very helpful. Gave unit an extra cleaning before he released it to me.

joseph J. 
Rating:
5.0

Customer did not leave a comment.

Kathy O. 
Rating:
1.0

When I arrived the location is so disorganized I couldn't figure out even where to pull in and park so I pulled in at what appear to be the most logical location. When the only person who seemed to be around finally appeared, (the office front door was locked, you had to enter through a garage) and asked what i needed I told him I was there to return the truck. He looked at me and grumped, you parked in the wrong damn place. How was I to know. When I asked what I needed and told him the mileage on the vehicle give him he just took the rental agreement out of my hand and said "I don't need that, gotta take some pictures and they'll send you an invoice by email" and he disappeared. I've never in my life experienced so many disgruntled and messed up UHaul locations in one day. I never did get an appliance dolly though one was guarnteed and paid for in advance. After picking up the truck I went to two more UHAUL locations close to my house and they had none. Just for anyhow I did a search for the original sized truck booked (20 ft) and there was one within 5 miles of my house yet uhaul sent me 25 miles away to pick up a 26 foot truck that I did not want. I think I may be done with uhaul. I'm totally disgusted with the experience I had this past weekend I really wish you would visit unannounced both the Coldwater Mini Storage location (original booked truck that was filled with roaches) and the Crossroads Automotive location they are without question giving Uhaul a bad reputation in Calhoun and St Clair county Alabama.

Richard M. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Curb appeal? No Clean and inviting? No But I will give this man and his small location my business 1000 times sooner than I will the place I picked up HALF of the equipment I (supposedly) reserved a month in advance..... But not to patronize UHaul.... I can't think of any reason to utilize UHaul ever again.

Lisa M. 
Rating:
3.0

This was not the original location I reserved from. Original had 0 trucks and didn't open for almost 2 hours after reservation was for. Until I called and had to move reservation, the app still said that the truck was there and could be picked up at the original time.

Todd H. 
Rating:
1.0

The customer service was slow, the pick up took long than it should have, and I was charged a cleaning fee when I returned it in better condition than I received it in. Steep price to pay for driving a total of 6 miles...

Aaron Z. 
Rating:
5.0

Customer did not leave a comment.

ANGELIA C. 
Rating:
5.0

Customer did not leave a comment.

Faye R. 
Rating:
5.0

Great customer service.

Robbyn J. 
Rating:
4.0

Customer did not leave a comment.

HERRY R. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Nathan E. 
Rating:
3.0

Customer did not leave a comment.

Janiece H. 
Rating:
4.0

Customer did not leave a comment.

chad A. 
Rating:
1.0

We rented a Uhaul from this location. We moved in the pouring down rain and mud all weekend! My husband and I swept and mopped the Uhaul! We even sprayed the inside with Lysol and wiped it down. He charged us a cleaning charge. It was clean.

Ashley J. 
Rating:
5.0

Customer did not leave a comment.

Homer T. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Alfred L. 
Rating:
5.0

Friendly. Accommodated our needs for pick up time and location.

Jim H. 
Rating:
3.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

Customer did not leave a comment.

Greg D. 
Rating:
5.0

Customer did not leave a comment.

Debbie T. 
Rating:
5.0

He was very nice and explained everything very clearly to me. He made sure I had everything I needed for the rental.

Monica P. 
Rating:
3.0

Had to do everything myself.

james M. 
Rating:
5.0

Customer did not leave a comment.

Heather C. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

The driver's side window got blown out driving through windy Nebraska. When we called roadside assistance, there was no consistency I what we were told. I specifically asked itlfvi needed to call someone and find a place to get it fixed. I was told that Uhaul would call and find a place. I know that originally the people Uhaul talked to said it would be 2 days. However, Safelite ( where we had plastic out over the window) had it in stock in a large city we had been through. My suggestion was that there was likely a Safelite on our journey that would have a replacement window. So we were told that's Uhaul would handle it and I didn't need to call and find a place. We were told to make it to Zogden, UT and they would fix it there. My son told Uhaul that it would be late at night when we got there and was told that it didn't matter. Nothing was done and we had to complete the journey with plastic over the window. I could have called and likely found a safe lite that had the window. It was not a good situation. The people we talked to through road side service told us the wrong information and there were at least 3 opportunities to make it different but continuity of communication was lacking. There was not an offer of reimbursement for our trouble.

tammy N. 
Rating:
1.0

I was hit with a number of fees that were not discussed prior to the rental of the truck. For a truck that had a base rate of $39, I have now paid over $300!!

ABBY B. 
Rating:
5.0

Helped me and explained everything very well!

KELLIE S. 
Rating:
5.0

Vendor was nice, informative and communicative.

LAONAARD E. 
Rating:
3.0

Guy with the bandana tied around his head skimmed a total of $22 from my Uhaul rental amount he gave me one person one day and then upon returning was a different person he acted as though he didn't know that I paid a $100 deposit(paid cash) he acted as though he didn't know math and addressed me as the woman when he should have done all business with my husband and pressured us with his forceful tone that "hey lil lady $48.71 sounds about right is the difference that I owe you" he lied and wasn't hearing what we we're really telling him he did not budge reffered to my hiaband as "brother" he's not your buddy should have referred to him as Mr. Or Sir no more jim Crow and he also talked about democracts wrong place... You DON'T TREAD ON ME SHOULD TAKE YOUR business and shove it and enjoy the extra money you took. Never will return you guys sucks follow policy ALABAMA

CHYSTEL F. 
Rating:
5.0

Customer did not leave a comment.

DAVID Y. 
Rating:
4.0

Customer did not leave a comment.

Austin H. 
Rating:
3.0

Clean up lot where trucks are parked.

Courtney W. 
Rating:
2.0

Business was closed during posted open hours. (4:00pm) I would have liked to spoke with someone in person.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

Mack W. 
Rating:
5.0

Great people, most knowledgeable, very helpful,went above and beyond

T.A. V. 
Rating:
5.0

The truck I used was old and smelled like it. Your equipment needs to go to a service center at least once every month or so and have all the upholstery and surfaces wiped down and spray something to remove the smell of sweat and cigarettes.

James B. 
Rating:
5.0

Customer did not leave a comment.

SHERRY F. 
Rating:
4.0

Customer did not leave a comment.

mike S. 
Rating:
5.0

Customer did not leave a comment.

Doreen S. 
Rating:
5.0

Customer did not leave a comment.

NICKE G. 
Rating:
5.0

Great people. Would highly recommend this location.

Daniel or Mary A A. 
Rating:
5.0

Customer did not leave a comment.

Curt W. 
Rating:
3.0

37 min to get me on the road and I had reserved and pre paid for the trailer. Not really dealers fault entirely. Requiring references is a bit extreme. Buy better theft insurance for the one trip in 10,000 where someone wants to steal an old, very used trailer. By the way, why do you not ask the “clean and inviting” question here? The place was small, disorganized, and dirty. The trailer I rented was standing in weeds 3 feet high. I had to drive through deep puddles of muddy wAter to access the trailer.

clarence E. 
Rating:
3.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
3.0

Customer did not leave a comment.

Miriam T. 
Rating:
5.0

Customer did not leave a comment.

Tony G. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
4.0

Owner of the business was very friendly and helpful.

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

Sidney E. 
Rating:
3.0

Nice personnel. Great service.

Jeff L. 
Rating:
3.0

Customer did not leave a comment.

david P. 
Rating:
1.0

Make sure the website is synced with the location because I was charged double for a one day rental. I am extremely upset and will be disputing this charged. The guy at this location is a crook!!

Jonathan B. 
Rating:
3.0

Customer did not leave a comment.

Larry C. 
Rating:
4.0

Customer did not leave a comment.

ALAN B. 
Rating:
5.0

Customer did not leave a comment.

SECUNDA P. 
Rating:
5.0

Customer did not leave a comment.

Marylin S. 
Rating:
1.0

No help at all, told me to drop it off and leave.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
4.0

Wrong key at pickup and a lot of cars on the lot, otherwise worked really well. There were also a lot of X's on the truck and when I picked up it only had a 1/4 tank of gas.

Jacob F. 
Rating:
4.0

Very professional and friendly. Will use again!

john H. 
Rating:
5.0

Everything was great, friendly and helpful service!

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

Darlene V. 
Rating:
5.0

Customer did not leave a comment.

NYOKA B. 
Rating:
3.0

Drop off area is a muddy lot. Really muddy.

Christopher O. 
Rating:
2.0

Mobile pickup was super confusing and it took forever, should've just done it the old fashioned way. It took us over an hour to get our 'reserved' truck

Roselyn H. 
No reviews have been submitted for this location.

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