Customer Reviews for Crossroads Convenience
(U-Haul Neighborhood Dealer)

419 reviews

1808 W Broadway St   West Plains, MO 65775
(Hwy 63 & Broadway)

(417) 255-0266

Location Hours

  • Mon-Tue: 9 am - 2:30 pm
  • Wed-Fri: 9 am - 3 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(417) 255-0266

1808 W Broadway St
West Plains, MO 65775
(Hwy 63 & Broadway)

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 2:30 pm
  • Wed-Fri: 9 am - 3 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Janet S. 
Rating:
5.0

Customer did not leave a comment.

KACI H. 
Rating:
5.0

Customer did not leave a comment.

Orentas B. 
Rating:
3.0

Customer did not leave a comment.

PHILLIP L. 
Rating:
4.0

There was a lot of damage to the vehicle that was not noted

Lawrence L. 
Rating:
5.0

Great to work with end very pleasant

Robert D. 
Rating:
3.0

Customer did not leave a comment.

Matthew K. 
Rating:
1.0

The check in process on app was terrible took over 2 hours

Shaunda H. 
Rating:
5.0

Customer did not leave a comment.

Travis M. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
3.0

Obviously this is a “side gig” for this location. It is a busy convenience store and it takes a bit to get the process started (for pick up). I was treated well and efficiently once the ball was rolling.

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
5.0

Customer service was outstanding!!

Michael G. 
Rating:
5.0

Customer did not leave a comment.

DENNY H. 
Rating:
5.0

Customer did not leave a comment.

Gloria C. 
Rating:
5.0

Very customer oriented. Easy to do business with!

Lillian C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

PETER Z. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Janet F. 
Rating:
5.0

Customer did not leave a comment.

DALTON S. 
Rating:
2.0

The truck assigned to me had a transmission problem and the rear shocks were gone. I borrowed it for an hour. It was obvious immediately. Will I use that location in the future-yes! Will I return the truck to be rented a better truck-yes!

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Darin S. 
Rating:
4.0

Customer did not leave a comment.

Shaun D. 
Rating:
5.0

Very helpful

Mark M. 
Rating:
3.0

Customer did not leave a comment.

Scott S. 
Rating:
1.0

did not have what i reserved. when i came to pick it up, nobody on location knew how. manager jeremy didn't care whatsoever. andrea was beyond helpful within her ability.

Robert D. 
Rating:
5.0

Jeremy was very helpful and made sure we knew exactly how to connect and disconnect the car trailer before we left...and made sure we knew who to call if we needed help, excellent customer service!!!!

Colleen J. 
Rating:
5.0

Customer did not leave a comment.

Darryl H. 
Rating:
4.0

Check-in process took a long time. This should be an easy process to automate to shorten the time.

Brian G. 
Rating:
3.0

The truck was not full of fuel. The truck had a heavy odor of cigerett smoke. I believe someone had been sleeping in it from the clothing and personal items left on and behind the seat. When I returned the truck, the attendant told me there was no credit for returning the truck with more fuel. I believe both of these issues could be addressed quickly to assure customer service. Larry Cearley larrycearley@gmail.com

Larry C. 
Rating:
5.0

Manager was great!

Crystal B. 
Rating:
5.0

Manager was very attentive and helpful. Great location and very convenient

STAN W. 
Rating:
5.0

Great experience!

Dan AND Lisa I. 
Rating:
5.0

Jeremy was outstanding!

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Jerry R. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
4.0

Equipment was clean, gas tank full, friendly personnel, pleasant experience for the task involved.

Daniel T. 
Rating:
3.0

Customer did not leave a comment.

CHAD S. 
Rating:
4.0

Customer did not leave a comment.

annette C. 
Rating:
4.0

Customer did not leave a comment.

Rebecca P. 
Rating:
2.0

They would not refund my $60 cash deposit they said I would be mailed a check. But the receipt says cash refunded, is this okay??

john P. 
Rating:
4.0

Customer did not leave a comment.

Ragan C. 
Rating:
4.0

Customer did not leave a comment.

Erin R. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Lenice H. 
Rating:
5.0

Nothingm

Kimberly T. 
Rating:
5.0

Customer did not leave a comment.

Benton G. 
Rating:
5.0

Very helpful, good customer service

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Jerimiah R. 
Rating:
4.0

Customer did not leave a comment.

Lori P. 
Rating:
5.0

Customer did not leave a comment.

Mary Halston S. 
Rating:
5.0

Jerome was amazing and very informative. The best experience I've ever had with a uhaul rental

STAN W. 
Rating:
4.0

Drop off area not well lit for night drops, but other than that okay.

Jack A. 
Rating:
5.0

The truck tires needed aligned.

Ginger L. 
Rating:
5.0

Streamline the pickup and dropoff procedures. This was a great rental...thank you!

Michael M. 
Rating:
1.0

Horrible. We got the truck back on time. The mgr was gone and we were told to come back in an hr. Came back and he was cooking. We left the paperwork, keys, blankets and car dolly with the wife. I called the 1-800 number to report. Truck was finally checked in. No sign of the $20 credit that was to be applied.

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

Buddy H. 
Rating:
5.0

Everything worked out fine .

Jeff M. 
Rating:
2.0

Dropoff was hard to find and staff wasn't very friendly.

Devin P. 
Rating:
4.0

Truck needs frontend alignment.

Jimmy W. 
Rating:
3.0

Customer did not leave a comment.

Don H. 
Rating:
5.0

Customer did not leave a comment.

Stanley K. 
Rating:
1.0

Customer did not leave a comment.

Dustin R. 
Rating:
2.0

Customer did not leave a comment.

Denny S. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
3.0

Customer did not leave a comment.

LARRY M. 
Rating:
4.0

Customer did not leave a comment.

ivan C. 
Rating:
4.0

Customer did not leave a comment.

Jan P. 
Rating:
5.0

Fast friendly and very helpful.

Marcella B. 
Rating:
3.0

This was my first time renting from U-haul and the clerk that checked out the equipment was rude. He did not explain the process at all and I was standing right next to him receiving text messages that were supposed to be letting me know I needed take pictures with my phone. That was never explained, nor was the check in process. I would recommend to pick up equipment from a different location and hope that the personnel would explain the process.

Elizabeth B. 
Rating:
3.0

Get people with less attitude who dont lie to your face about trailer availability when you inquire at this location.

Phillip A L. 
Rating:
4.0

Customer did not leave a comment.

DAVID Q. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
3.0

Customer did not leave a comment.

john W. 
Rating:
5.0

Very professional operation.

James J. 
Rating:
5.0

Customer did not leave a comment.

Larry P. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Very friendly and helpful. Quick and easy check in.

Timothy W. 
Rating:
2.0

No one was there to check me in . I'm 73 years old and a little unsure about this check in yourself computer stuff .

jeff M. 
Rating:
3.0

The check engine light was on when I picked up the truck and it was dirty in cab of truck

Geri B. 
Rating:
5.0

THE BEST EVER DROP OFF!! KUDOS!!

Mitzi S. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
3.0

Customer did not leave a comment.

Rick D. 
Rating:
5.0

Customer did not leave a comment.

RANDY S. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
5.0

Y'all are awesome!

ELAINE C. 
Rating:
5.0

My only complaint is that I still have to pay for 3 days when it turned out I only need 1. I do not understand why I cant be credited back for the days I did not need. Plans can change. I dont rate that as good customer service. I see that policy as a RIP off. I guess if I ever need uhaul again I'll rent for one day & then let you know if I need it longer after I have it. Seems only fair. Other than that, everything else was great, I hope whomever pocketed the 2 addition days fee has a good steak dinner on me. Thank you.

Cheryl C. 
Rating:
5.0

Always there for all my u-haul questions

Curt M. 
Rating:
4.0

Customer did not leave a comment.

BRIAN G. 
Rating:
1.0

Jerome needs to brush his teeth, wash his clothes, and be respectful. At his instruction we parked trailer exactly how he wanted, but then amazingly he was unavailable seconds later when we went inside to officially do the turnin, even though he was still there. He was not with any other customer, but later learned that he thought cleanup was more important than serving customers, so I was inconvenienced by returning the next day. I was reminded several times that Jerome was the “ Assistant Manager.” If he puts his finger in my face again I may just render him unconscious.

JACK A. 
Rating:
5.0

Customer did not leave a comment.

Donna S. 
Rating:
4.0

Customer did not leave a comment.

ANGELA W. 
Rating:
3.0

The personnel we're very friendly and courteous, but the cab smelled awful of cigarettes even though there were NO SMOKING stickers on the windows. There were pet odors and dog/cat hair everywhere and trash behind the seats.

sandra L. 
Rating:
5.0

Customer did not leave a comment.

Cody W. 
Rating:
5.0

Customer did not leave a comment.

Dennis A. 
Rating:
4.0

Very friendly, and attentive to details.

Dennis A. 
Rating:
5.0

Customer did not leave a comment.

Ronni K. 
No reviews have been submitted for this location.

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