It took me several tries to return in from my app. That was frustrating. In addition, I would have liked to have had cruise control for a 300 mile trip.
Dan M
Customer Reviews for Crosstown Storage & Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was fantastic and friendly service.
Amy LTami at the Crosstown location in Clinton, Ia made my reservation and was so helpful! She explained all of the steps to renting and for return. And Troy at Crosstown in Maquoketa was so great at pickup. Very helpful and the truck was clean and ready! I would highly recommend either location for Uhaul rentals!
Teresa MVery professional and reasonable.
Gerald ITroy at this location charged me for 2 extra days when the trailer was only 1 day and 4 hours overdue. Not a nice person. Would not recommend him nor this location to anyone
robert hPrompt friendly service, everything went very smooth.
Ron SCustomer service is not helpful and wait times are ridiculously long. Employees are of no help whatsoever. Checking in and out takes forever. Fees for second night rentals are double the original price.
Jeremy FI do not see anything that could be done to improve the customer experience at this location. The service was very friendly, professional, and made me feel welcomed. The equipment was in good working order and the pick up and drop off was very easy.
JOHN CTroy n Tammy in maquoketa are the best!
carla SHe was awesome.It was quick n easy drop off
Brenda PNo one there. Very poor drop off instructions.
Dan SGuy was super nice. Called right away in the morning after I put in a reservation really late at night. Gave me an upgrade when the trailer I requested was not available. Just all around great service. Thanks again
Kristle CThere was a 15 foot truck in Clinton but I was sent to Maquoketa. The Maquoketa employee was great.
Gary DQuick easy and cheap
CURT CFirst time user who will use this location again!!
Jacqueline PTroy was very helpful. Answered my calls. And returned calls. Very appreciative that there was a UHAUL drop off in Maquoketa, IA.
ANDREW BThe was very helpful when I was dropping trailer. And he even said her location for drop off was to far away.
CYNTHIA SGas should not be empty when a customer picks up the truck..
YAHYA YHad to go over 50 miles out of my way to pick this trailer up. Three locations in the town I live in and no trailer. Unacceptable period.
STANLEY TGreat service. The owner Troy came on his day off when the app was acting up. Highly recommend this local company.
RICHARD C3pm and drop off was closed on a Friday. The app didn't work sending pics for dropping off.
Jody CI could not get the phone /app to work - manager had to come snd upon return - could not get it to work again so called snd manager agreed I could just drop the key! Manager was very polite and professional!
PATRICIA HThe location and the people there where amazing so polite and try to help and see what they could do to fix the problem. BUT!!!! The uhaul company and communication between me n them was horrible! Something happened to truck I was to get, and they where to call me to tell me about NEVER GOT A PHONE CALL. So that put me back 3 hours of this tight time schedule I had…that lack of communication is very bad. The location people AMAZING!!!! They did everything they could do to help fix the problem.
BRENNA WDidn’t interact with Antoine since it was after hours. The U-Haul mobile return is well done.
ROBERT ATroy was very exceptional on assisting with trailer hitch and unhitching.
RUTH HLocation very convenient and helpful- went above and beyond to provide us a rental! Met me at the lot to pick up keys and explain rental process on Easter Sunday!
SHARON EExcept for the fact that I had to charge the battery overnight it was a great truck.
Todd GTroy was very helpful.
Renee BIncredible Customer Service, new to the area. Agent was so helpful. Thank you for your quick response.
Jay DTroy and his assistant well awesome!! You can tell he runs an excellent and organized operation. Honestly, instead of Dubuque we would rent from this location again!! Uhaul made moving our niece into her new home super easy! He mom died in August before she could see this new home, so it was an emotional move already and the equipment did the job and made the day go quickly before the rain started.
JOHN BPhone number on web site for maquoketa location is disconnected. Address for monticello location is wrong. Monticello is with good year tires not a car dealership. Also it says it's open Saturday and it's not.
Miranda MPhone pickup and drop off process was miserable. Site would recognize location of phone which made process almost impossible.
Tom WTruck was rented out with engine light on and leaking front tire with low air pressure. Didn't want to waste any more time on the job at hand so didn't not use truck do to problems. Returned it that night when got back.
Garth VMy local dealer made things right but I was on hold for 35 minutes for U-Haul and then the call got disconnected and I was very upset.
Cheryl PBest location, awesome service. We have moved several times for work over the last 20 years and I would rate this dealer #1
KENNETH SYall are awesome
MICHAEL Gas stated above
Patrick MLower mileage rate. Had to pay 20-22 in gas for a 60 mile trip. Was a little much on top of the mileage Rate already.
AUBREYANNA G