Customer Reviews for Crown Cove Cottages

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Crown Cove Cottages

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Mike S. on

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Mark H. on

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We dropped our 20ft van off at this location the night before the 9am drop off due the next morning. So AHEAD of time. But we were billed an extra $20 from this specific location for the drop-off being after hours. That's crazy. It was in perfect condition with no issues. Not cool.

Cindy V. on

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Pick up and drop off were excellent. However I dropped off on Sunday and called uhaul to confirm and check about the refund that I was to be issued. They told me I would have to return to the place I dropped off to get the refund. After driving well out of my way to go back there I was then informed a cheque was issued and I would receive in 1 or 2 weeks. That sucks since I paid cash and needed that cash back and also wasted my time and gas to drive back there.

Albert D. on

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Bob A. on

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We used the online service to book. Very impressed with the sophistication!

WALTER M. on

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Mateo K. on

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Bill K. on

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Truck had not been swept out. Packing blankets were threw in pile unfolded. Agent tried to tell me it was cheaper to return to pick up location than one way rental. Also wanted to charge me mileage for trip . no included miles. I contacted u-haul and made reservation over the phone. One way rental with included mileage.which ended up about 60.00 less that the location agent was trying to charge me.

Burton L. on

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Michael H. on

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Burton L. on

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RoseMary Y. on

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DONALD C. on

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It was very inconvenient for me i tried to rent one in Kingston but had to drive 40 min out of my way to get one but was good to be able to drop it in Kingston at no cost

tara M. on

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David O. on

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Roger P. on

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David O. on

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Scott B. on

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Erin A. on

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I had a horrible experience with Uhaul during my move on June 1st. I had reserved a small van in granville ferry for pickup on the 31st. When I arrived at the Granville ferry office they had cancelled my reservation because they had written my phone number down wrong and couldn’t get a hold of me (even though I had dropped by in person earlier that week to make sure everything was in order). They then sent me to the uhaul in Digby, a 30 minute drive away, but when I arrived the vehicle was much bigger than expected and the battery in the van was dead so I couldn’t take it. There was no one there to deal with as the office was closed. I called uhaul and they booked a van for the next day in Kingston, but I would have to drive an hour to get it rather than the 5 minutes originally planned. The Kingston dealer was excellent, but now I’m being charged for having the van for 3days instead of 4hours. I am extremely disgusted with how poorly organized this business is and feel as though I should not be paying anything for the service I received, let alone 5 times the amount I was originally quoted. I have an email out to deal with this issue, but have not heard back as of yet.

Pedro G. on

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Philip C. on

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What you should expect...

James W. on

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Nicole H. on

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Ensure that third party staff members conducting transactions on behalf of uHaul are actually competent and knowledgeable about uHaul procedures. Maintain accurate communication with customers so that prices remain as quoted. Ensure that vehicles available for rental are actually in good working order.

wayne N. on

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there was no trailor available near my home in kingston had to drive 50km to access a trailor

SHARON H. on

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A cleaner office would be nice.

Kevin L. on

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SHARON H. on

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Great experience all round, very helpful staff, and trailer was easy to tow with my SUV.

Alan B. on

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Joanne A. on

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Cindy V. on

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Had a difficult time finding exactly where to drop off key as there was u hauls located in a different area then the drop off box. Had to ask around as to where the actual ifffice was located. Also had to drive 25 minutes out of my way on my own mileage to drop off. This seems unacceptable to me and u haul thought that was ok...a $7 owing turns out to be about $25 because of those extra km