Customer did not leave a comment.
Tyaunna S
Customer Reviews for Crown Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customers should have help hooking up trailers. If the location rents the equipment they should atleast be able to assist with the connection proccess.
BEVERLY FNothing at this time.
Robert MI turned in the car trailer early and talked to them at turn in. They did not inspect or receive the trailer at that time because the "husband wasn't there and had the phone." My account was charged almost 3 times above my contracted amount.
Robert HExcellent transaction from beginning to ending. Will recommend to friends.
Hazel GThe gas was not on what it was supposed to be. It was below the amount of the returned them out.
CINDY TI just dropped it off and put the key in the box.
Kevin GThe service was great 💯
Gary CSuper helpful
Jose RI found it difficult to use the QR codes. I was unable to separate the three codes. I finally just dropped the keys off after taking pictures of everything.
carls hAfter hours check in,needs to be simpler.
Melissa DI got a uhal from a tiny little run down mom and pop shop that was dirty and the lady helping me was on the phone with her mom the whole time she helping me it was rude then after receiving the keys for the truck I go down the street to get gas and someone point out I have a flat tire on the truck so I spend $3 for air for said tire. Also as I'm trying to put air in the tire I noticed the was no valve in the valve stem plus the stem itself was so rusted and corroded that it would turn to dust if you touched it.(30min) so I call customer service and had to wait on the phone for another 45 min trying to figure it out then I had to sit a wait on the repair another (1 hour) on top of the 2 hours to do the job just to finally be able to use the uhaul. After I complete my job and made sure you got the truck the same way I got it (but better) I talk to the girl who is again on the phone with her mom and explained the situation I felt like I so have gotten a discount for my time no being able to use equipment I paid for
Arron FHelpful and courteous
Kay LVery good customer service ,very reasonable pricing.
JUDIE JExcelentes personas, muy amables, pacientes y mucha tolerancia 5 estrellas
Israel CCharged my card double from what they told Me the final price would be
Shakuandra DCrown Motors was also a hard place to get into. There was an agent there who could have cared less about my complaints or what I had to say except that the back was clean. I did however receive this survey to which I believe I have been as truthful as possible without being ugly.
Jeff MGreat customer service . Very kind. Easy to rent .
Caroline AEverything about our experience was great EXCEPT using the app. I’m not sure if the location is in a place where reception is not great or if the UHaul app in general just doesn’t work correctly most of the time. If the app worked better our experience would have been 100% but because of connectivity issues I would give our experience an 80%
Rodney TRental out regular cars and truck like avis and budget do That's it, you guys were great, thanks for everything
Joseph JThe van is almost full apart.
Alvaro MRented two trucks, neither had functioning air conditioning.
monique rLocation is hard to get into. Plus, if you return the equipment early when the office is not open, they will charge you an additional $20 for dropping the unit offer when the office is close even though online at Uhaul.com it states they are open 24 hours. Beware!!!
Julie RIt was all good for me.
Tammy DWe dropped off after hours
James HI'd recommend this location only cause Kevin was extremely nice, helpful and very patient. Wonderful man and customer service. Only downside was that the truck was a tad dirty in the cabin.
Jessica SThe staff was very friendly. Loved that they allowed me to use the truck on such short notice. The only thing I didn't like was having to pay a full days rental when I only needed it for a few hours. I paid almost $100 between the rental and fuel costs for only having the truck for 5 hours. Definitely won't be using this service again.
Donna MThanks! Used many times. Always superb
Mark MBe kinder to your customers and not ignore them. Clean the equipment so I don’t have to. Get the mold out of the key drop box. I won’t be using uhaul again.
Justin DWonderful place, great service
John HGet better trucks the alignment is way off...And gas milage sucks the app sucks and also phone wait time for help needs to improve..The location was fune but the truck and service was not good at all...
VICTORIA JBusiness as usual nothing to comment on
James NOpen earlier or allow for late pickup the day before
JERRY HThe online check in was difficult. Uhaul continued to ask for more and more ID. It took over an hour to do the online check in. Horrible experience
james nFast Friendly Efficient and the only place I'll use in the area from now on!
CHRISTINA JI have used this location a few times. The customer service is great, and they always have inventory! Thats my new spot for Uhauls now.
MICHAEL SReservations for one place and had to go to another to pick up. Then had to use phone to check in to get it. Waste of time
Gary FOwner was very respectful , helpful and courteous!
COREY LEverything was great even down to the representative very quick and easy process .
JACQUELINE WThe people here were extremely nice and accommodating. I'm very happy with their customer service.
ERIC BFriendly service
TAKISHA MThe prices for the size of the trucks are high and not competitive for the area. Receptionist had a bad attitude, I would never return to this location.
NATACHA S