Customer Reviews for Cruisin Along LLC
(U-Haul Neighborhood Dealer)

158 reviews

13670 Victoria St   Rancho Cucamonga, CA 91739
(210 and 15 fwy)

(909) 581-8522

Location Hours

  • Monday - Thursday:
    8:30 am - 4:30 pm
  • Friday:
    8 am - 4:30 pm
  • Saturday - Sunday:
    9 am - 2 pm / 3 pm - 4:30 pm
Special Operating Hours
  • 8/13/2022 - 10/1/2022: Closed

Services at this Location:

Contact Us

(909) 581-8522

13670 Victoria St
Rancho Cucamonga, CA 91739
(210 and 15 fwy)

Services at this Location:

Location Hours

  • Monday - Thursday:
    8:30 am - 4:30 pm
  • Friday:
    8 am - 4:30 pm
  • Saturday - Sunday:
    9 am - 2 pm / 3 pm - 4:30 pm
Special Operating Hours
  • 8/13/2022 - 10/1/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Arnel G. 
Rating:
1.0

The stuff there were rude and unhelpful. Although there were multiple individuals (3+) in the back, they refused to help me check in for the scheduled pick up. I arrived 15 minutes before the scheduled time (1:45) and was told I had to wait for 30 minutes. The man said he is the only one there and he has to take his lunch when he can. However, after 20 minutes there was another mechanical staff who saw me watiting went back to get a 3rd person to help. The first guy came shortly after that and offered the 3rd man to take over the job (presumably bacause that was his responsibility to man the front). They Also did not have my equipment ready. They didn't have the truck in the front and told me to take the dolly myself. When returning, it was much the same story. The woman in the office was on her cell phone and refused to help me for over 5 minutes. She then told me I needed to park inside the facility even though the gate was closed. When returning the keys, she ignored until I asked her what's next. She said that's it. So I asked her to inspect the truck and close the contract but she refused. She insisted that she is going to do that later despite the fact that she had nothing to do at the moment. I do not recommend this place.

Tei T. 
Rating:
4.0

Customer did not leave a comment.

Noelle F. 
Rating:
1.0

The initial guy who gave me the truck was ok , but the girl Jeniffer who I returned it to didn't even ask my name as I was returning the truck an hour early. Didn't verify I returned it as I had received it gas included was rude and seemed bitter. Also I didn't get the dolly I paid for so I need a refund for that please. And since I returned the truck an hour early is there a partial refund for that?

Belinda G. 
Rating:
3.0

Jennifer is completely rude and disrespectful. She never even acknowledged were standing there then a customer called in the phone and I could not believe the way she spoke to this person. They tried to rip us off and charge us $200 for a $42 trailer rental. Very shady. I will never go back there again and I need a trailer in the next several weeks so I will be finding a new location.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

alejandro M. 
Rating:
1.0

Truck I ordered wasnt there and the location was closed when they told me this was the time to return. I just used a different uhaul location a week ago and it was 10x better. I don't think I've ever given a bad review on anything but this is definitely deserved. What's the point of me making reservation two weeks in advance if my trucks isn't going to be there and I wasn't alerted about it. Very bad location

Clayton W. 
Rating:
5.0

Great customer service.

william L. 
Rating:
5.0

Customer did not leave a comment.

LESLEY L. 
Rating:
5.0

Customer did not leave a comment.

Nathan T. 
Rating:
1.0

Service was friendly but when I picked up the uhaul, they had the fuel level documented as exactly one half tank, and I wasn't told that ans didn't realize until after dropping it off it was supposed to be at one half tank. When I originally picked up the uhaul the actual gas in it was one line less than one half. So I returned it exactly with the fuel it had when I picked it up. I was still charged an extra $19 because it wasn't at one half tank when I dropped it off. It was never at one half tank to begin with. So please make sure they are accurately documenting how much gas is actually in the tank when someone picks up.

Joseph S. 
Rating:
5.0

Excellent customer service.

Rizwan A. 
Rating:
5.0

Great experience!! The location is clean and the guy in the office was super nice!! All around a GREAT experience!!

Belinda S. 
Rating:
5.0

Customer did not leave a comment.

Nathan R. 
Rating:
2.0

He charged me $160 for 24 hrs. I was not told about fuel tank. We ran vehicle for 28 miles. This is very bad. They should have told about extra fuel charges in advance.

nidhi A. 
Rating:
5.0

Truck was clean and the desk clerk was very polite

Adriana S. 
Rating:
5.0

Everything was great Jennifer was a big help

Christopher D. 
Rating:
5.0

Every thing is perfect no suggestions

Billy M. 
Rating:
5.0

Customer did not leave a comment.

Frank A. 
Rating:
5.0

Reduce the per mile charge

Alfred A. 
Rating:
5.0

Excelent service

Rodolfo C. 
Rating:
5.0

Customer did not leave a comment.

Ashley O. 
Rating:
2.0

It appears, the van was not cleaned because it was returned after hours and I was picking up first thing in the morning. I even had to wait for the clerk to obtain access to the lock box with the key. The fuel level conveyed verbally and stated on the contract was a little different and caused me to return at a lower fuel level as required.

Mei L. 
Rating:
5.0

Customer did not leave a comment.

Pedro antonio E. 
Rating:
3.0

Customer did not leave a comment.

Carla M. 
Rating:
5.0

Customer did not leave a comment.

Nicole S. 
Rating:
2.0

Extremely poor Customer Service and $25 bogus cleaning fee. Will drive extra miles out of way if I ever need to rent a truck again...oh yea I rented to pickup 1 large item, there wasn't any trash ever

Karen T. 
Rating:
4.0

Customer did not leave a comment.

VANESSA U. 
Rating:
1.0

I requested and paid for a dolly and was not provided with one. Called the uhaul customer service line and was on hold and eventually hung up. I would like to speak to the complaint dept.

Amanda M. 
Rating:
5.0

Great customer service. Great team.

LaTashia E. 
Rating:
1.0

Customer did not leave a comment.

GREG S. 
Rating:
4.0

Customer did not leave a comment.

Bruno M. 
Rating:
5.0

This is my second time at this location AND I already have recommended it to friends!

NANCY W. 
Rating:
2.0

Give all necessary information at pickup. Fix broken pieces on dash.

Arysta B. 
Rating:
5.0

Customer did not leave a comment.

DENISHA D. 
Rating:
5.0

Customer did not leave a comment.

Charmaine T. 
Rating:
5.0

The lady from Hesperia behind the counter was awesome and super helpful. Give her a raise or a long paid vacation. Employee that you guys should keep for a long run.

MARTIN Y. 
Rating:
3.0

They over tax you for nothing I had rent the 19.95 truck for 1 day they try to charge me 300$

EDWARD T. 
Rating:
3.0

Drop off location was verified and confirmed before leaving by clerk. But when returning it to the drop off location I went online and drop off location showed the pick up location.

Maria F. 
Rating:
1.0

The worst customer experience I've ever had with this uhaul location and the company in general. Never using Uhaul again !!!

Jason M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

Jarrod M. 
Rating:
5.0

The gentleman who assisted me was very friendly and professional. Made the experience pleasant. Glad I chose this location. Thank you!

ADA L. 
Rating:
4.0

Have a larger “Uhaul” sign. We got lost because the map gave us directions to Etiwanda high school.

RENISA S. 
Rating:
5.0

Customer did not leave a comment.

MELISSA H. 
Rating:
5.0

Customer did not leave a comment.

Cheyenne L. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR W. 
Rating:
1.0

Was charged for 5 gallons of gas for supposedly bringing the uhaul back less 1/16 of gas. Manager was belligerent and would not discuss the issue.

ROBERT D. 
Rating:
2.0

The guy was very unprofessional. We had to wait for him to check the vehicle in because he didn't realize it was brought back. He didn't want to so he tried to send us to another location but we told him we would wait. When we got in, the vehicle smelled like marijuana and we bright it up to him and he said they always smoke I'm the vehicles. I thought the vehicles were non-smoking. He didn't clean or sanitize the vehicle before he checked it back out to us

EBONY B. 
Rating:
2.0

Customer did not leave a comment.

TRAVIS C. 
Rating:
1.0

This has been the worse experience of my life with uhal. I have spent thousands trying to fix the problems they have cause. By having to reschedule our move over and over again from not being able to pick up the uhal to not being able to return it on all three occasions sitting for over 1 and half all three times to pick up a uhal.Then had to drive at 12:00 in the morning to a different location just so it could be dropped off. Just don't offer 24/7 pick up if you can't get it right. The stress landed me in the hospital which lead for me to be charged for days of having the uhal & it was not being used. . Being charged for a dolly I never received . Overcharged me & haven't sent the 100.00 in guarantee pick up on three days & all the moving set backs. I will not ever recommend uhal to anyone or this location. It's horrible horrible. I want a refund for all the inconvenience. The truck was dirty on the floor and seats had to clean it out it smelled horrible in the uhal. This has been the worse experience ever!!!

Deborah D. 
Rating:
5.0

Helpful. Truck and size was on hand as reserved. Pick up and drop off easy. Final charge was as stated, no unexpected charges.

HOLLY B. 
Rating:
5.0

Excellent friendly service.

LEWIN E. 
Rating:
5.0

Customer did not leave a comment.

Brixton S. 
Rating:
3.0

Fix your after hours entrance keypad. I went to drop of vehicle 30min after closing however, I didn't worry because you drop off without someone being there. The U-Haul app gave me a keypad code to enter to open gate and then to drop off vehicle. This did not work. I called their customer service and the lady just said to drop of vehicle the next day…. So I was charged for an extra day. Not my fault

OSCAR G. 
Rating:
5.0

Nothing

Victor A M. 
Rating:
5.0

Customer did not leave a comment.

KEYA B. 
Rating:
1.0

Diego (the UHAUL rep at this location) is horrible! First he overcharged me by charging me for items that I didn't even rent. Then when I asked for a refund he processed the refund as a cash payment but never gave me cash. He advised that it would go back on my card and if I had questions I could contact 800-go UHAUL. I ended up doing that and had to wait almost an hour on the phone for them to answer. When they finally did the rep was unsure if the payment would go back because it showed a cash payment had been given to me. However, she told me to wait 3-5 and if I didn't see the refund then to call back. It's been 7 days and still no refund so I called gouhaul and again almost an hour wait. While I was on hold with them I drove back up to the UHAUL location and spoke with Diego. I advised him that I was there because I never received my refund. With a smart attitude his response was “so you're here to rent a unhaul or inquire about one?”. At that moment I stated, “No! I'm here because I want my money back for the overcharge”. He proceeded to tell me you can come back on Monday and talk to the manager. I asked him to call the manager to ensure that he'd be there as I was tired of all of the run around. At that moment he repeated himself and told me “again you can come back on Monday”. This time I told him no, you need to call your manager now to ensure that he'll be here. He then asked me, “how much do we owe you?” I responded $32 and some change. He shook his head like it was nothing. He then called the manager and the manager told him to give me his number and that I could call him in an hour and he'd try to fix it. My issue is Diego is rude and has a piss poor attitude if it's a topic that he doesn't want to discuss. This is not the type of person UHAUL should have as the face of their company at this location. UHAUL needs to do better! Next time I move I'll rent a truck from Enterprise or Home Depot. Forget UHAUL. I won't be giving my money to them anymore and I don't suggest that anyone else does either.

TAJUANA M. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN G. 
Rating:
2.0

The location was difficult to find and lacked signage to guide customers to the right place, even with GPS! When I finally did find the location, there was only one person working there and he spent more than half an hour with another customer before having time to check me in. This wasted time for me that I needed to use in a dozen different move-related ways. Finally, I returned with two unopened blanket packages and the person on duty refused to refund the cost. He called someone who he said was his general manager and told me that person also said no to refunding the $20.00 I paid for the blanket rental. I thought it was U-Haul policy to refund customers for unused materials, so I'm royally pissed off by not being given the refund.

Barry L. 
Rating:
5.0

Everything was very good

Luz G. 
Rating:
5.0

Nothing excellent service.

Victor M. 
Rating:
1.0

The employees that helped me were super nice and friendly, but they weren't upfront with pricing. I was charged 160 dollars for what I thought was the original price for the UHAUL and then I was charged 140 after I dropped it off with its original tank of gas so it was a total of 300 I didn't know I had to spend. Just better communication on pricing and information when renting would be appreciated. Thank you.

ALEXIS A. 
Rating:
3.0

Since I didn't receive return instructions as promised, I was stuck at the gate. After calling the 9098990778 #, I was able to get access and park the vehicle. Thankfully, I arrived early enough to figure out how to return the vehicle. This issue could cause another family to return the vehicle late.

Sergio Z. 
Rating:
5.0

Customer did not leave a comment.

DEAN M. 
Rating:
5.0

Customer did not leave a comment.

Clarence B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER K. 
Rating:
5.0

AWESOME!

Clarence B. 
Rating:
1.0

It was a terrible experience. Not easy at all. When I got to the location I couldn't locate the truck. I asked the person on site who worked there and she was not helpful whatsoever. She had a major attitude and told me to call uhaul. When I called uhaul I was on hold for a very long time and finally just hung up. I found the truck but the truck was blocked in by another truck. So I had to go ask the lady who worked there. She was sitting in her car on the phone. I told her the truck was blocked in by another truck. She rolled her eyes didn't say one word to me and appeared mad that I was interrupting her. She moved the truck and told me to hurry up as she was on her lunch break and on a school call. When I got into the truck the mileage did not match what it said it should be. So that was an issue as well. When it was time to bring the truck back the front gate was locked. I couldn't even get into the storage place and was Locked outside and had to wait until a customer drove out so I could drive in. I had no gate code which was very frustrating. This place was so unprofessional!! I never write reviews. But the money I spent they should be more willing to help. I think the lady that worked there was so unprofessional. I seem to be a big bother to her. If she hates her job then she should work somewhere else and especially not work with customers she has to help out. I get she was on her lunch break but she sat there and watched me try to open the office door which was locked and clearly did not want to help me. Especially with the eye roll and loud sigh when I asked for help. I will never return here again.

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

PAUL O. 
Rating:
5.0

The customer service representative is rude, unprofessional, races and unhelpful! She is the most unprofessional person I've ever experienced in rental u- haul. I've been a customer for more than 20 years of Uhaul and this is the worse customer service I've experience in that location. I will never never go back to that location.

EMMANUEL T. 
Rating:
1.0

Customer did not leave a comment.

GILBERTO T. 
Rating:
1.0

More helpful.

MELISSA S. 
Rating:
5.0

Customer did not leave a comment.

NELSON W. 
Rating:
5.0

Everything was great .staff Hess good. Great Service. No comments fir improvements

BHUPATLAL B. 
Rating:
5.0

Customer did not leave a comment.

ERNEST H. 
Rating:
4.0

Customer did not leave a comment.

Sung F. 
Rating:
5.0

Customer did not leave a comment.

STANLEY M. 
Rating:
5.0

Never rented a truck this clean. Thanks

CLAUDETTE L. 
Rating:
4.0

Very upset over reservation and all the changes that was done by main uhaul! And no equipment available that was also reserved!

DAMARIO C. 
Rating:
4.0

First of all I reserved my uhaul at the Fontana location 1 week prior to my day of moving then I get a call the day of that they didn't have a truck for me even tho I made the reservation 1 week prior now they send me to a location in Rancho Cucamonga which is 15 miles away so now you guys add miles to my move which was upsetting now I had to pay extra for something that I had no control off... super frustrating and upsetting

FRANCISCO R. 
Rating:
5.0

Customer did not leave a comment.

ISABEL P. 
Rating:
5.0

Great customer service, I'll definitely use this facility again.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Cheryl W. 
Rating:
5.0

Very friendly and very helpful. Very pleasant experience.

SANDRA B. 
Rating:
5.0

Provide customer with an outline of the entire pickup and drop off process including what photos will be required.

Benjamin C. 
Rating:
4.0

They charged me an extra day because they forgot to check the trailer back in when I returned it. Took me 2 phone calls and 30 minutes to get a credit refunded. Waste of my time because they're ineffective at managing their returned equipment.

Dean S. 
Rating:
5.0

Customer did not leave a comment.

Dominique G. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

MELISSA P. 
Rating:
2.0

Customer did not leave a comment.

KAWALJIT S. 
Rating:
5.0

Customer did not leave a comment.

SHALEAH N. 
Rating:
5.0

Customer did not leave a comment.

Mina N. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
3.0

Customer did not leave a comment.

JESSE G. 
Rating:
3.0

Was double charged. Sent email to the email address on the invoice. No response. Truck was dirty and had gang writing on the side. Truck I reserved was not available at pickup. Horrible experience. Worst ever renting a truck. Over charged by$43. Sad especially no one will respond to my emails.

Steven M. 
Rating:
2.0

They changed my pickup location ! Truck was dirty and engine light was now the whole trip!!! Bad window wiper blades!!!

REBECCA GAIL L. 
Rating:
5.0

the custom service young people very friendly and helpful!

jie S. 
Rating:
5.0

I spoke to a guy name Diego however when I went to go pick up the truck he wasn't there. Somebody else help me when I brought it back there was no one there and I talk to a girl who told me they will just send you an email of how much it is so I received my bill but they took Out $30 more out of my account I would appreciate it so I can call me my number is 909-519-1121

ANNA B. 
No reviews have been submitted for this location.

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