Wanda was super nice and helped out with our truck return and our trailer return location issue.
Victoria W
Customer Reviews for Cuba Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The drop off after hours was not easy on my phone. If my son had not been there I wouldn’t have been able to complete. Never got an email or message saying it was a completed turn in. Very confusing
Patricia CRental of moving pads was not explained very well. Trucks breaks need to be serviced. The truck would not stop unless without placing large amount of pressure on the brake pedal. I did not feel like I could stop quickly.
TRAVIS GThis location is very easy to deal with. Everyone is top notch.
Travis CExcellent customer service. Thanks!
Peter PThere really isn’t anything that can make it better. It was really good. The staff was friendly, the truck was nice and worked well, and the price was affordable. Thank you
Joshua MYour U-Haul turn-in app did not allow enough room in the comments block for me to describe the problems listed above. Although the app did not indicate there was a word/letter limit, once I completed that stage, I found the “continue button greyed out and couldn’t figure out why it would not let me continue. It took much too long to complete, leaving me standing in the cold for at least thirty minutes. Difficult to use, and there should not be a word/letter limit when a customer is describing a problem. Further, I listed the equipment as unsafe to rent to next family due to the above reasons, yet the app completed stating that the equipment would indeed be picked up by the next family- indicating that U-Haul cares not about renting out unsafe, unpaired equipment. I would not be surprised if U-Haul ends up facing a class action lawsuit
Vito VNo improvement needed. It was a great experience.
Steven Sall good. great value for the buck
Thomas HThe Cuba location and staff is easy to work with ! They have been very helpful
darrell hEveryone is always so nice at this location it’s my favorite.
Travis Cn/a
Michael LOutstanding in all respects! Very fast and friendly. Highly recommend.
Christopher MGive the cash deposit back and not have to wait for the mail
David BThe lady who helped us was very helpful and knowledgeable. She should be commended for her pleasant demeanor and swiftness in getting us on the road.
Kay WThey are very nice
Travis CIt was a pleasure renting from Wanda at this location. The U-Haul truck was ready, clean and sufficient for my needs. Thank you.
Kathy WWanda provided exemplary service. She was able to correct all mistakes made by pick up location and was very helpful. Delightful lady. Wish your company had more people like her
Al SWanda was AMAZING!!! Pick up location screwed up the contract and was given different equipment. You need to have more employees like Wanda. She was so helpful and understanding. She figured out how to correct all the problems seamlessly. Kudos to her
Alberto SOur reservation for a storage locker was quick and Wanda and Steven were very helpful. However, the locker could have been cleaner if swept out before our move-in. Thank you.
katny wWas a great experience thankful
Brittanie CTha woman handling business is a wonderful and kind person.
William DNothing at this time
mark wI will definitely use this location in the future!!! Such friendly customer service!!! 5 Star Rating!
Dante DWanda at the pick up point was very helpful. Very friendly and suggested ways to help us save money. She was amazing!
susan BWanda was above and beyond the best
Jennifer MAwesome!
Phillip Wgood experience, great people
Thomas WHad a very good experience with the wonderful people in the office. Very patient and helpful.
Jerry MLet whoever rents the small one know there is no ramp or dolly with it.
Judy MVery professional
Kenneth CVery nice place and staff.
Travis CFriendly service no problems, everything was very smooth
Paul TThis goes for every UHaul encounter I had: the entire experience and every single staff member was amazing! I cannot tell you how impressed I am with UHaul. This comes on the heels of a stressful journey across America, that when we decided to throw our crappy car onto your trailer and truck, turned into a pleasant mini vacation if you will. I called 1-800-go UHaul and will never ever not do that again. This entire corporation deserves a huge pat on the back. Thank you for everything! Matt Caniglia
Matt CMany thanks to the Cuba self storage team.
Mar-Bal IVery clean and friendly
ALBERT SThe lady at Cuba Storage was wonderful. It was suppose to be an after hours pick up but the Uhaul app would not work to allow me to use this feature. The lady happened to be there due to other business and was willing to stay and help me be able to check-in even though it was 2 hours after they closed. She and this location were amazing. The app and after hours pick up through Uhaul was awful, I was on hold 45 minutes before I hung up when this employee took her own time after hours to help.
CHRISTOPHER AMake sure the rental is equipped per the order made by customer online. Waste of time and money, also if someone from the roadside assist says they’re going to call you back - make sure they actually call you back!
Melinda M