Customer Reviews for Culver Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Culver Automotive

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Carina M. on

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To whom it may concern: I am contacting you to inform you that the service charged for my rental is incorrect. I picked up and dropped off the truck at Culver Automotive located at 8651 Washington Blvd in Culver City, CA. The man responsible for renting out the vehicle there was very aggressive with me about the gas. He yelled at me repeatedly that the tank was not back to where it was supposed to be when in fact it was. Attached is a picture of proof of this. I was aggravated and attacked by him personally and I think this is extremely unacceptable. I will never tolerate this type of attitude towards anyone. I hope that I can receive full refund for this service. If you cannot help me with this, I would like to speak to a higher supervisor about this. No other costumer in the future should have to deal with the type of service this man provided. Best, Carina Mireles

Aldo D. on

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Customer did not leave a comment.

Jon B. on

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I was charged a cleaning fee even thought I swept the cargo area, but left the dirt cab as I found it. I was very upset when I left the store because the person checking me in would not take the time to listen to what I was trying to tell him about the condition of the vehicle when I picked it up in SLC.

John E. on

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Excellent service!

James N. on

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Customer did not leave a comment.

Gwen W. on

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I wished I had been told I could not bring truck back until next day at time of rental. Trying to find a place in California to park overnight was not easy and cost more money.

mark j. on

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Quick check in and check out. Was called immediately when there was a change in drop off time.

Grace L. on

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Flexibility to rent from one place and pick it up at another.

Gregory B. on

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Provide a few ropes to secure loading.

Robson T. on

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First of all, when I got to the location the attendant told me I have to move my car to the street parking. It says clearly that it’s a 2 hour parking but he insisted that I could get parking for 4 hours. The machine was not allowing me to put more than 2 hours and he made me confirm for 2 hours saying that I would be able to increase the time after confirming, which didn’t happened, of course. Then he asked to move the car to another parking and the same thing happened. At this point I decided to figure it out but myself and drove until I found the right parking spot. With all that I got the truck 20 minutes after my arrival and the truck’s engine was in the whole time, consuming gas. When I finally got the truck I took a picture of the gas meter to make sure I was going to deliver the truck with the gas meter in the same position, which I DID and they still charged me almost $8 bucks for gas. I tried to argue with the attendant but It didn’t work. Also, I was charged for an insurance that I had denied during my online application. I don’t recommend this place to anybody and I’m very disappointed with uhaul. I feel like being robbed. Never gonna use this company again.

Monica M. on

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Customer service was amazing at this location. I will definitely use them the next time I need to rent a truck. Great automotive location as well.

Danny B. on

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The owner tried to talk me out of renting from his location because I needed the truck for the entire day. He called several times when I wasn't there at 8 am on the dot, and he charged me for gas despite my having a receipt for the gas and refilling it to the exact spot I took it out at. Everything about dealing with the manager was unpleasant, and looking on yelp the location seems to have two and a half stars, so I am apparently not alone in this opinion.

Brittany B. on

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This was the worst customer service I’ve ever had! I’ve used U-Haul many times and never had this experience. I’ve been at one Location and had to go to another to get my truck which added an hour to my move day and still the service was great. The man at this location was rude from the moment I called. I called to let him know I was coming from Palmdale and there was traffic so I would be able to Pick up at 10:20, not 10 am. He said we have a 30 minute grace period then he would give the truck away. I said not a problem, gps says 10:20. When I arrived at 10:24 he said he gave the truck away and another was on the way, “go eat lunch or something.” I asked him if he had spoke to the people who were bringing the truck because we had friends helping and needed to be there. He became upset and said “yes, but who knows.” At this point I started calling U-Haul to see what my options were. A truck pulled in about 10 minutes later & we asked if that was our truck. Again he was agitated and said no it’s not. As I waited on hold, he said he would accommodate us, but it’s our fault we were late. I asked him why he was being so rude? Based on the conversation we had while I was driving here at 9 am he said we had a 30 minute grace period? he said we could leave and forget about our truck! I said absolutely not, we have movers and things to move. I asked for his name and asked if he worked for U-Haul. He said he did not. It was clear he didn’t because he was willing to loose our business. I waited on hold with U-Haul during this whole incident, which is upsetting. I finally got threw to somebody who transferred me and then I had to end the call because I was driving. This man did not represent your company, or care to keep your business. He had me and my husband extremely flustered and bewildered! It honestly felt like he could care less about being a vendor for U-Haul trucks. I am very disappointed with this experience.

Vince G. on

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Customer did not leave a comment.

Kenneth G. on

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Dimitri made the entire experience go well

Dane D. on

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Customer did not leave a comment.

CHARLIE S. on

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Good service

Andrew M. on

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Customer did not leave a comment.

jessica M. on

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Customer did not leave a comment.

TAYLOR C. on

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I had a great experience! Dimitry is wonderful.

Stanislav P. on

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Service was great and expedient.

Hok Chio L. on

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I was charged for 49 miles, but I've only driven at most 25, as I was moving my stuffs and it's only 9 miles one-way. I have Google Map record that confirms that. The person asked me how many miles I used and I said 25, and he said nothing and never told me the miles he put in the system until I found out much later. I will rent with other companies to avoid the bogus mileage count and inflated charges.

Jennifer B. on

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This was the 2nd location we were sent to for truck returns. There was no room to pull in either the truck or our personal car. We finally get the truck dropped off (after calling U-Haul and being on hold 20 minutes EACH TIME) to find a bill. You are charging us for an extra mile? After we were inconvenienced by having to go to multiple locations to return the truck. Not smart.

Troy L. on

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The experience was horrific. I was lied too, never provided any paperwork and then was charged for three days when I only rented it for one day. A real scam operation you got there for consumers.

KRISTOPHER C. on

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Kamal the sells rep rude ncharges my account after i told him i wanna pay cash. He also charged me a equipment/ dolley fee of$7 when i did have or use a dolley in my vehicle. He filled out my app on hos computer never gave me a price quote or did he offer or allow me to use my own full coverage insurance which was an additional charge of $10. He also follwes me outside and threatened me. Who does that? Who trained this guy? Unprofessional he's lucky i dont call the better business Bureau.

louis r. on

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Was told to return in 23 hours to same location but no one here to return to. Called U-Haul and they said this location closed and a no drop off location even though I was informed to return to 8651 Washington Blvd. all U-Haul and they said drop inside door slot. Witnessed another U-Haul customer with same problem. Fling the same thing. They were as frustrated as I was. U-Haul rep online noted I dropped the key in the door slot. I realize any liabilities concerning this rental. Finished drop off thru U-Haul app as well.

Charles G. on

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Dimitry Kamar was very rude and unprofessional. I have never complained about customer service in my life, I'm just not the type. But I can not let this go unnoticed. This man called me 15 minutes before my scheduled pick up time to ask if I still wanted the truck. I said yes and that I would be there on time. I arrived exactly at the time I scheduled and he told me he gave away my truck because he didn't believe me on the phone that I was gonna be on time. He then said another truck would be there if I waited 30 minutes. So I agreed. I had to wait there for an hour and a half. This man was rude the entire time and acted as if I was lucky we was willing to let me rent a truck and I shouldn't mind waiting and hour and a half. He kept talking about how busy u-haul is on the weekend and that I should be thanking him. Totally unprofessional, I'll be doing my truck renting elsewhere from now on.

Shelmadine B. on

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Manager was deliberately deceptive by adding a $25 cleaning fee when he could have mentioned he's charging the customer and why so the customer could be aware of the charges he made it seem like a regular equipment fee there was nothing visible to clean I checked the vehicle to make sure nothing was left behind and it was clean as well as empty also it was unusual that my estimated charges turned out to be my exact charges plus a $25 cleaning fee I didn't confirm the mileage but it seems as if everything was crooked I rented the same Van for 11 days prior to renting the same Van for 3 days and did not drive 33% of the distance and the cost was half the price of the 11days and 60% more in mileage I would like someone to look into this matter and I know I was over charged not only would I not return to that office I will not rent from uhaul again cause they have agents who operate outside of uhaul rules and regulations I was under the assumption that all uhaul agents were the same but in the future I will be renting from either Budget or Penske look at my contract from Crenshaw/Adams 11days prior they look like 2 different companies and your competitors don't do that

Dorianne S. on

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Customer did not leave a comment.

Juan J. on

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LEONARD M. on

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Excellent customer service,fast and efficient. I will definitely go back to rent a u-haul.

KEE CHING P. on

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Customer did not leave a comment.

Reiner K. on

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Customer did not leave a comment.