Customer Reviews for Custom RV & Boat Storage
(U-Haul Neighborhood Dealer)

1,178 reviews

1507 S Lincoln Ave   Loveland, CO 80537

(970) 667-0139

Location Hours

  • Mon: 9 am - 2 pm
  • Tue: 9 am - 3 pm
  • Wed: 9 am - 2 pm
  • Thur-Fri: 9 am - 3 pm
  • Sat: 8 am - 1 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 10/13/2022 - 10/17/2022: Closed

Services at this Location:

Contact Us

(970) 667-0139

1507 S Lincoln Ave
Loveland, CO 80537

Services at this Location:

Location Hours

  • Mon: 9 am - 2 pm
  • Tue: 9 am - 3 pm
  • Wed: 9 am - 2 pm
  • Thur-Fri: 9 am - 3 pm
  • Sat: 8 am - 1 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 10/13/2022 - 10/17/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This Loveland location is saving uhaul as a company. The online and phone assistance is frustrating and ineffective. When I walk into Loveland uhaul they fix all the issues and make it work! Uhaul should study this location and model it's business practices.

DOUGLAS P. 
Rating:
5.0

great location

Alfredo S. 
Rating:
5.0

Customer did not leave a comment.

bruce L. 
Rating:
1.0

office was closed despite published hours

Mark J. 
Rating:
5.0

Customer did not leave a comment.

chris S. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

Erin E. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

MIROSLAV S. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
3.0

Customer did not leave a comment.

Kurt L. 
Rating:
3.0

We scheduled a 7:00am pick-up and received a confirmation. Upon arriving just before 7:00 we realized they were closed and no one was available. We called U-Haul and were told to use the app, which we did. After jumping through mulitple hoops on the app we received a message saying we had to wait until the location opened. Wondering why we were given the option of a 7:00 pick-up. Finally someone showed up at 8:00 and was not friendly upon our initial contact. He did lighten up and was helpful in answering a few questions. We eventually were able to leave the location with our reserved truck about 9:00. So we were two hours behind in meeting our son and others.

Scott R. 
Rating:
3.0

Customer did not leave a comment.

Nicholas A. 
Rating:
1.0

The trailer was returned a day early. Office was closed .could not get the online return to work . The next morning was able to get the app to work but showed the trailer was 40 min over tho limit so was changing an extra $36 .not happy and will not rent from you haul again .

Dan Q. 
Rating:
1.0

Snuck in a $25 cleaning fee. Rained for 600 miles prior to getting to Custom RV. Left the truck cleaner then how I got it. Had a clearer view out the front windshield then when I picked it up. If this cost is standard then it should have been applied on the original invoice.

Armando O. 
Rating:
5.0

I don't think it could be better. People were great to work with and that's why I am a repeat customer every time I need a truck.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

It was great. Tech hacked me up and explained all the equipment.

Brent G. 
Rating:
3.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

RV Storage is the best U-Haul rental location I have ever used.

William A. 
Rating:
5.0

Just dropped off a key.

Edward H. 
Rating:
5.0

The only great customer service I received, was at the pick up at the Loveland location.

Erica V. 
Rating:
5.0

Customer did not leave a comment.

Sean Q. 
Rating:
5.0

Customer did not leave a comment.

Bobby M. 
Rating:
5.0

Definitely go back to this business and recommend for others. Appreciate the weekens drop off hours to fit our schedule. Fast and efficient service.

Joseph J. 
Rating:
5.0

This facility is awesome to work with and always takes care of me! I try not to rent from any other place!

Kristy K. 
Rating:
5.0

The man who runs the U haul rental is extremely helpful and goes above and beyond normal care in helping customers!

Laurie W. 
Rating:
1.0

Customer did not leave a comment.

Priscilla L. 
Rating:
5.0

Drop off was the easiest process I could imagine, no suggestions for improvement. The employee that helped me was friendly and helpful and quick.

Sarah B. 
Rating:
5.0

Have more trucks on hand.

Riley C. 
Rating:
5.0

The father and son that run this location are awesome!!

STACY B. 
Rating:
5.0

Customer did not leave a comment.

Changlin R. 
Rating:
5.0

Customer did not leave a comment.

Kris N. 
Rating:
5.0

Customer did not leave a comment.

Maureen P. 
Rating:
5.0

No improvement needed, Thanks again.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Neal A. 
Rating:
5.0

Friendly people. Checked us in and out efficiently. Had room for me to park my car while using the u-haul. Easy.

Sandra C. 
Rating:
4.0

Customer did not leave a comment.

Madison P. 
Rating:
5.0

Great customer service and very helpful.

Stacey C. 
Rating:
4.0

Customer did not leave a comment.

Tab B. 
Rating:
5.0

Customer did not leave a comment.

cuitee T. 
Rating:
5.0

The guy behind the counter was great!

Hans Z. 
Rating:
5.0

Customer did not leave a comment.

Kymbra A. 
Rating:
5.0

Love my local office they are wonderful always organized and clean. Very friendly and knowledgeable.

Claire P. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
4.0

Customer did not leave a comment.

Karin B. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Austin is amazing! Great service!

STACY B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Karen L. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Good young man I appreciated his willingness to listen and talk with me.

Larry C. 
Rating:
5.0

The gentleman who helped me was amazing. So friendly and such a huge help.

Dale H. 
Rating:
3.0

I needed this 10' truck for an emergency move-out Wed & Thu (end of the month, July 4th weekend). I called on Tue and could only find a tentative 9' van. The regional manager called later that evening and found me the 10' truck I originally needed. What a life saver! I really appreciate the regional manager going above and beyond for me! We finished the move-out and the 10' truck was awesome! Thank you so very much!

Stephen M. 
Rating:
5.0

Customer care here is great

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

MIROSLAV S. 
Rating:
5.0

The rental location was awesome, Uhual customer service call center fail way short of quality expectations, I made my reservation in advance online to ensure I would have the equipment I needed only to get a phone call 2 days before my move to tell me my equipment would not be there and if I wanted a truck I would have to drive 125 miles out of my way to get one, 250 miles round trip l asked if you could discount the rate and they offered me the standard $50 I said with todays gas prices that won't cover the fuel to go get it and get back to my starting location so I asked to speak to a manager when I was transferred to the manager he was smug and quite the smart alike but he finally agreed to discount the rate to cover the fuel but set the puck up time for noon and I asked for the time the location opened he said call the location in the morning and change the pickup time, The next day I called the location to change the pickup time and was told he was unable to change it in his side and confirmed my drop off location, Well the manger that discounted the rate changed my drop off location from Appleton MN to somewhere in WV so back to the call center I go, the women I spoke with was helpful and was able to get the drop off location changed and the pickup time moved up. I got to the location Friday morning to get my truck only to find out that when the women corrected my drop off location the rate change so now instead of being the $1270 I was told it would be it was almost $1600 worst Uhual experience I have ever had

JEREMY L. 
Rating:
5.0

Customer did not leave a comment.

Diane M. 
Rating:
5.0

Customer did not leave a comment.

Abraham S. 
Rating:
5.0

This was a very easy rental experience; the owner of the facility was very nice and the truck was great. The only thing I did not like about the truck was that I don't think I drove over 35 miles and it took over 3 gallons of gas, which of course was over $13 additional dollars.

Janice H. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth J. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

The gentleman I worked with was excellent. He was profession, knowledgeable, and nice.

BRYAN W. 
Rating:
5.0

Customer did not leave a comment.

Mick M. 
Rating:
5.0

Customer did not leave a comment.

Travis O. 
Rating:
5.0

Customer did not leave a comment.

mike D. 
Rating:
5.0

Customer did not leave a comment.

doug S. 
Rating:
5.0

Great experience. Uhaul representative was pleasant and helpful in getting me on the road towing my first trailer.

Paula S. 
Rating:
5.0

Customer did not leave a comment.

GLEN F. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

The guy who helped me was just great! So helpful and friendly. I was exhausted after a long trip and he just made everything super easy and quick. Very much appreciated!

Jacqueline L. 
Rating:
5.0

Customer did not leave a comment.

Douglas R. 
Rating:
5.0

The app sucks for returning

Steve F. 
Rating:
4.0

The app doesn't tell you upfront you need more than a drivers license. We were sitting in a parking lot, trying to get our truck, and the app is asking for a passport I'd? Verification from my place of work by telephone? It would be wise/nice if this were disclosed BEFORE ONE IS SITTING IN A PARKING LOT…

David L. 
Rating:
5.0

Customer did not leave a comment.

Dudley B. 
Rating:
5.0

very friendly and knowledgeable gentleman helped us hook up the trailer and make sure all lights and brakes were working. It's nice to have someone so friendly and kind

lori A. 
Rating:
5.0

Be more transparent about pricing. Certainly not 19.95 per day!

Cynthia W. 
Rating:
5.0

Customer did not leave a comment.

Derrick T. 
Rating:
5.0

Excellent customer service, my go to for all my U-Haul needs

Mark E. 
Rating:
5.0

Customer did not leave a comment.

TeresaM P. 
Rating:
5.0

Online is hell but in person these guys are GREAT!!!!

Douglas P. 
Rating:
5.0

Consistently great service at this location!!!

Kym B. 
Rating:
5.0

Austin was excellent - Great customer service, Courteous and Competent When I need Uhaul in the future, this outlet is my first choice.

Dave S. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
4.0

Customer did not leave a comment.

Kenneth J. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Bev S. 
Rating:
5.0

They went above and beyond to help me! Super nice gentlemen that work here.

steph M. 
Rating:
5.0

Customer did not leave a comment.

Klye K. 
Rating:
5.0

no change needed

STEVE J. 
Rating:
5.0

Customer did not leave a comment.

Ben S. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

will use again

john G. 
Rating:
5.0

Outstanding service

Bev S. 
Rating:
1.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia M. 
No reviews have been submitted for this location.

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